Well, I'm starting to be disappointed. I was quite hopeful, given the amount of communication from the team on Friday and Saturday. But here we are on Wednesday, and there's been essentially nothing since Sat 10 am was given.
I fully agree with what Winter says above. But it's more than that. Devs, you have to realize that this is the customer experience:
1) I know its coming, but don't know a release date. But I'm excited for it to arrive.
2) You announce a release date for beta testing.
3) You release it to Origin and Izumo. It works quite well. I am now enthusiastic, and shift gold around the shards to prepare for this exciting new search.
3) You announce a release date for all shards; I'm happy and can't wait to get home from work to play with it.
4) The shards come back up 4:14 pm; nothing works. That's ok, I assume it'll be 3 hours, like on Origin and Izumo, before it works.
5) You confirm that assumption in a post.
6) 7:15 arrives, still nothing works.
7) I keep checking every 15 minutes until after midnight, and still nothing. But you guys start responding to posts, so I know you're working on it.
8) Still not working the next day, but you say it'll be up by 10 am on Saturday. I'm not sure I buy it, but I'm hopeful, and you've given me some idea of how long I'll still be waiting for it to work, so I'm patient.
9) Sat 10 am; still nothing.
10) Sat 11 am; still nothing. Start checking the forums again, but no word from the devs.
11) Sat noon, still nothing works. Still checking the forums.
12) Sat 1 pm; still nothing. Still checking the forums.
13) Sat 1:39 pm, message from Bleak at least confirms that you guys are still there at the office working on getting it working.
14) [daily since then] I check when I first log in in the morning and after work; nothing works. I check the forums, but no word from the devs ever since Bleak's post.
Notice where the customer communication broke down? I was fine waiting all the way til Sat 10 am. Why? Because you were keeping us in the loop. Then it still wasn't deliverable, but you guys let nearly 4 hours pass before stating you even knew it was still broken. And since then? nothing.
When you don't help us to manage our expectations, be it for how little or big a change will be, or for how little or much time until something comes, we're left in a black box. We can't see you guys working hard; for all we know everyone went to Hawaii for a quick vacation. So please, just keep us updated, even if it is, as
@bigspivey put it, "We still have identified the problem and are still working to fix the problem.". That's just customer relations 101...