I always felt the f2p shards infringed on copy rights but what do I know. now about new players, there is no real/good step by step handbook to get players started. there is so much to know. the best way to keep new players is invite them to guild and have a vent/ts/mumble chat. so much easier to help. I hate typing lol. some people really help a lot of new players. others see them as future competition. most new players leave cause they don't know what to do, people don't want to take the time to help, they find out they have to pay all this extra money for upgrade to do everything, on some shards, there's nothing on venders to buy stuff they need etc...
so many small things that could use a revamp of some type, this one new player made an archer, had 50 arrows and 50 aides to start. when he ran out of arrows and went to buy some more, they were so expensive he ended up with no money and no arrows lol. seems like someone goes around and buys up arrows daily until it reaches a certain price but I don't know. I told him I got some money for ya. he said never mind, logged and was never seen again. maybe arrows need a set price.
what about vet players, ive seen a lot leave when something they like to do and can make some money from doing, gets destroyed. or when u spend a lot of money on something, then is given out like candy and/or is made worthless.
I guess I don't need to talk about the account set up payment system, uo store, cheating etc....
but if u really think about it, this game is amazing. so much to do/know.