Merlin
The Enchanter
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The problem is... where exactly is the line? Are they going to draw a hard red line or is this going to be another one of those lines in the sand that just doesn't get enforced? Does this include all sh*t-talking? Or what about just regular gen chat trolling and pointless arguments that take over the whole channel? Point being... where does it begin and where does it end and is it really worth the limited developer resources to start policing this?"Nice die", "You suck", "quit pvp", "nice dodge" (all of which I use, unless provoked) etc. is fine, IMO. When people go overboard on the sh*t-talking and get particularly nasty, it should be dealt with by the GM's...which isn't happening.
We see accusations of corruption all the time around here (and almost always unfounded), but if we gave a non-paid GM person the power to put people in 'chat prison' or some other type of ban or punishment, we are going to then immediately see calls of favoritism and the like. I'm afraid it's a lose-lose situation to try and regulate in-game GenChat at this point.
Additionally, and I know you've all heard this before, but people have the option of changing Gen Chat channels if they don't like what they see. Or blocking people. I know some people don't like that this is their only option, but I'm afraid its what people will have to live with for now.