The fact that I, personally, have sent in 2 trace routes, I know of a whole bunch more that sent them in, and that FoF was a week ago and we haven't heard anything else on it, shows neglect by the devs, or whoever is responsible for communication with the community.
I understand that they may not be able to figure it out immediately, but come on, a week of silence on the issue? Atleast keep the players updated, it's the least I should expect for 12.99 per month.
BTW they did get it fixed although it turned out to be temporary, so I think they have some idea of what is causing it they just need to perma-fix it.