Disclaimer: This is from my perspective and my play style when returning to Ultima Online after a 10 year break. Please do not take offense and consider this constructive criticism.
It's always hard to come back after 10 years and expect the game to be the one you left 10 years ago. There is alot to learn, the game did changes alot.
Most returning and new players do not know about Stratics or UOGuide (great resources) they should have these sites listed in game somewhere as the help functions in game are useless.
They are listed!
Fansites – Ultima Online
And we do have other useful info on
Ultima Online Wiki – Ultima Online
1b. Dead shards. Why can we not have an accurate number of active players per shard? Other than low/med/high. I would have never chosen the shard I did if I had more information on what shards were active. this would also help with new players finding shards that actually have players there willing to help.
Both players and Mesanna and her team would love to see alot more players and less dead shards but there are so many games out there now, so it's not as easy as it sounds.
2. The current economy in UO is out of control.
Sure it's not easy, but with the changes to checks, you will see less IDOC houses filled with checks and when a rich player stop playing all his gold will stay in his bank. I believe this will help over time. Also, it will stop duping not having checks in game.
You can always play Siege Perilous as our shard is way more healthy.
3. The events program and EMs.
UO is different than many other games. we do not have lots of quests telling you how to play the game, UO do have much more freedom, you can in so many different ways and be what you want to be.
Also events do not have to be made of EM's, players can make events too, at least we do on Siege. UO is meant to be a world you live in, not just a game!
4b. IDOCs need to be changed back to how the systems were in the good ol' days. I understand that PLACEMENT was changed due to scripting, so that's fine but the actual fall of the house needs to be revamped. Unfortunately many people do have lives lol and can not be on the game at all times.
Not sure IDOC do any good to the game, I know that sounds hard but they keep a lot items in the game, that should had been removed, when a player stopped playing or packed away, to the day he return. I would place the context of the house in a moving box in his bank. let house stay the 3 month but after that, if he comes back and can find a empty place of same size, he can replace it, else he can place a smaller one and manuel move the items he need to new house. No more IDOC Hunters, if you want resources, artifacts, deco, get them the normal way.
5a. I know that expansions are a way for you to get more money and keep the lights on, but you really need to focus on the MAJOR BUGS and horrible content flaws in the game. Hire some folk to run around for a month and do every quest and see how many are dead ends come up and the major content issues that plaque the new questers of the game. Walk around the lands and see all the unnecessary crap laying around. The EMs make messes and forget to clean up.
The last years had been great, lots of bug fix and lots of changes to bring the balance back, after the damage from AoS. The last exp. had been great, SA, High Sea and ToL. I love the booster packs too.
I know players who do come back, always will complain, most because they want their old game back and then find a whole new game. Maybe try to play the game we have now and look how to move forward.