No, they are two different accounts and 12 chars (6 in each) all having the same problem. Even if I open them on another shard. It's a problem with those two accounts. I don't know why, it happened suddenly and it concerns the lack of gump for all the characters belonging to the two accounts, wherever I try to open them (for example, Lake Austen, Grear Lakes). I hope I explained myself well. Obviously I still have some veteran rewards to get for each of the two accounts. I'll try to write to the bug section of the forum because it's long to explain, I don't think I can do it with a GM, I have to write and translate, and then I don't think a GM can help me. For now I took a reward that interested me and it wasn't shard bounded and I moved it from Europa to the Catskills, but it was a veteran reward from Europa and luckily it wasn't shard bounded. In the meantime, is there a way to get veteran rewards without going through that gump? Thanks for your patience but for me it's a very important thing. Ps: it happens both with Assist and without and I use the CC client. Thanks!!!