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UO Assist help

Luc of Legends

Lore Keeper
Stratics Veteran
Stratics Legend
UNLEASHED
So recently my sister had to reinstall everything UO. Her files became corrupted. So she got everything reinstalled except UOAssist.

It will not install right no matter how many times we try. We download the fille from Tugsoft. We install it. It opens up and can't connect to update ace.

Then it open UO and you login but UOA is not running anymore. We tried everything and nothing works. We emailed Tugsoft and radio silence from him.

Please help us.

thank you
 

The Black Smith

Journeyman
UNLEASHED
Might be antivirus/firewall blocking it, open your antivirus and add the newly downloaded file as an exception.

better still, uninstall antivirus. They cause more grief than any virus ever would.
 
Last edited:

Rubber Superior

Visitor
Stratics Veteran
UNLEASHED
Mine hasn't loaded properly (same issue as your sister - can't connect to server) since they put the rewards to try out on Test Centre recently.
 

GarthGrey

Grand Poobah
Stratics Veteran
Stratics Legend
UNLEASHED
did you run it as administrator? Have to change the rights on it. (right click uo assist link, choose 'properties', then go to 'compability' page, - check 'run as administrator'.
This advice, and "Unplug it and plug it back in" are my 2 favorite tips people tend to give..
 

Coco_Zamis_DF

Lore Keeper
Governor
Stratics Veteran
Stratics Legend
UNLEASHED
Get the current uoassist.Dll anywhere from a friend. We solve this issue by transfering one file to the new Installation folder.
 

Merus

Crazed Zealot
Stratics Veteran
Stratics Legend
UNLEASHED
I've tried a couple of times this week to pay the $15 for a new account and get a database error each time... and the purchase doesn't go through =(
 

Jynxx

Sage
Stratics Veteran
Stratics Legend
UNLEASHED
Campaign Supporter
Is everyone still able to connect to the Updateace server? I haven't been able to in a few weeks now.
 

Jynxx

Sage
Stratics Veteran
Stratics Legend
UNLEASHED
Campaign Supporter
Mine is connecting.
What version of windows are you running?
Windows 10, fully updated.

I've also tried running UOA in admin mode. No difference. It suddenly refuses to connect to the updateace server.
 

Coco_Zamis_DF

Lore Keeper
Governor
Stratics Veteran
Stratics Legend
UNLEASHED
Windows 10, fully updated.

I've also tried running UOA in admin mode. No difference. It suddenly refuses to connect to the updateace server.
did you use a new installation or an old one which did not connect to the Update ace Server?
 

Luc of Legends

Lore Keeper
Stratics Veteran
Stratics Legend
UNLEASHED
Well she has uninstalled & reinstalled EVERYTHING. . . THREE TIMES! Classic Client, EC Client, and UOAssist. They are running as administrator. She uses UO assist to show Char on Cartographer. Also to run multiple accounts as we only have eight active accounts and often need something like bods off the bod vendors which are owned by account #2 on the house of account #5. No cheating stuff just multi-account mundane crap. She's running Windows 11 on a HP Omen laptop with an intel core i7+ 8th Gen processor. Here are her specs -

Device name LAPTOP-QIM176V0
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.9 GB usable)
System type 64-bit operating system, x64-based processor

Please help! Thanks.
 

Coco_Zamis_DF

Lore Keeper
Governor
Stratics Veteran
Stratics Legend
UNLEASHED
A fresh uoassist install doesnt help because it will not download the DLL. I can only repeat, get the DLL else where and copy it into that New installed uoassist folder. Then it will work.
 

Luc of Legends

Lore Keeper
Stratics Veteran
Stratics Legend
UNLEASHED
A fresh uoassist install doesnt help because it will not download the DLL. I can only repeat, get the DLL else where and copy it into that New installed uoassist folder. Then it will work.
She and I did that. It still doesn't work on her computer, :cursing::rant2:. I'll make a video when I get home!
 

Luc of Legends

Lore Keeper
Stratics Veteran
Stratics Legend
UNLEASHED
ITS WORKING!


The problem - the download does not include nor generate uoassist.dll. So it was the DLL file, just not the one I thought it was. :facepalm:
 
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