UO Assist help

[Luc of Legends]

So recently my sister had to reinstall everything UO. Her files became corrupted. So she got everything reinstalled except UOAssist.

It will not install right no matter how many times we try. We download the fille from Tugsoft. We install it. It opens up and can't connect to update ace.

Then it open UO and you login but UOA is not running anymore. We tried everything and nothing works. We emailed Tugsoft and radio silence from him.

Please help us.

thank you

 

[The Black Smith]

Might be antivirus/firewall blocking it, open your antivirus and add the newly downloaded file as an exception.

better still, uninstall antivirus. They cause more grief than any virus ever would.

 

[Rubber Superior]

Mine hasn't loaded properly (same issue as your sister - can't connect to server) since they put the rewards to try out on Test Centre recently.

 

[Mandrake of DF]

did you run it as administrator? Have to change the rights on it. (right click uo assist link, choose 'properties', then go to 'compability' page, - check 'run as administrator'.

 

[GarthGrey]

did you run it as administrator? Have to change the rights on it. (right click uo assist link, choose 'properties', then go to 'compability' page, - check 'run as administrator'.

This advice, and "Unplug it and plug it back in" are my 2 favorite tips people tend to give..

 

[HRH Liz]

This advice, and "Unplug it and plug it back in" are my 2 favorite tips people tend to give..

How do you "unplug" it

 

[GarthGrey]

How do you "unplug" it

Its the typical Customer Service response for any computer component that's malfunctioning...I should have clarified on my previous reply...figured my fellow nerds would have gotten the joke

 

[Coco_Zamis_DF]

Get the current uoassist.Dll anywhere from a friend. We solve this issue by transfering one file to the new Installation folder.

 

[Anon McDougle]

Sooner or later there's not going to be support what are people's plans??

 

[Percivalgoh]

Did you enter your key code

 

[Victim of Siege]

Sooner or later there's not going to be support what are people's plans??

not use it, same as right now.

 

[Anon McDougle]

not use it, same as right now.

Everyone should feel bad about how much they've gotten for 15 bucks decades ago and send tug some cash

 

[Victim of Siege]

Everyone should feel bad about how much they've gotten for 15 bucks decades ago and send tug some cash

could the ones that used it for a couple of days and decided it wasn't worth it get a refund?

 

[Merus]

I've tried a couple of times this week to pay the $15 for a new account and get a database error each time... and the purchase doesn't go through =(

 

[Jynxx]

Is everyone still able to connect to the Updateace server? I haven't been able to in a few weeks now.

 

[The Black Smith]

Mine is connecting.
What version of windows are you running?

 

[Jynxx]

Mine is connecting.
What version of windows are you running?

Windows 10, fully updated.

I've also tried running UOA in admin mode. No difference. It suddenly refuses to connect to the updateace server.

 

[Coco_Zamis_DF]

Windows 10, fully updated.

I've also tried running UOA in admin mode. No difference. It suddenly refuses to connect to the updateace server.

did you use a new installation or an old one which did not connect to the Update ace Server?

 

[The Black Smith]

Mine connects fine with these settings

 

[Luc of Legends]

Well she has uninstalled & reinstalled EVERYTHING. . . THREE TIMES! Classic Client, EC Client, and UOAssist. They are running as administrator. She uses UO assist to show Char on Cartographer. Also to run multiple accounts as we only have eight active accounts and often need something like bods off the bod vendors which are owned by account #2 on the house of account #5. No cheating stuff just multi-account mundane crap. She's running Windows 11 on a HP Omen laptop with an intel core i7+ 8th Gen processor. Here are her specs -

Device name LAPTOP-QIM176V0
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.9 GB usable)
System type 64-bit operating system, x64-based processor

Please help! Thanks.

 

[The Black Smith]

Uninstalling and reinstalling was not the advice given.

 

[Coco_Zamis_DF]

A fresh uoassist install doesnt help because it will not download the DLL. I can only repeat, get the DLL else where and copy it into that New installed uoassist folder. Then it will work.

 

[Luc of Legends]

A fresh uoassist install doesnt help because it will not download the DLL. I can only repeat, get the DLL else where and copy it into that New installed uoassist folder. Then it will work.

She and I did that. It still doesn't work on her computer, . I'll make a video when I get home!

 

[Anon McDougle]

If i recall didn't this happen last year as well?

 

[Luc of Legends]

If i recall didn't this happen last year as well?

.

2017 I have the emails to Don [email protected] doesn't matter cause anything I say at this point will get this ->

 

[Anon McDougle]

What was solution that time?

 

[Luc of Legends]

ITS WORKING!


The problem - the download does not include nor generate uoassist.dll. So it was the DLL file, just not the one I thought it was.

 

[Luc of Legends]

What was solution that time?

Don Griffes had to do something on the Tugsoft end.

 

[Coco_Zamis_DF]

ITS WORKING!


The problem - the download does not include nor generate uoassist.dll. So it was the DLL file, just not the one I thought it was.

That's what I wrote. Get the DLL elsewhere