Unreal lack of GM support

[Itari BC]

So just the other night I happened to be at a Luna IDOC...low and behold I beat out about 40 other people and placed a small marble that I knew I could fit. Being more of a pvper I couldn't care less of selling it and was planning on using it for our guilds vendors.

This morning I decided to try to resize it while noone else was around. Researched how to go about it safely on UO's website and Stratics. Checked house to make sure it was properly placed on the sign. Check. Had a guildie there tracking and detecting just in case. Check. Paced off the plot I was going to place and tested on test center. Check.

After going to the house sign and using the "I wish to resize my house" command the house drops. Go to place proper sized plot. Nothing but error messages. Not he false ones either. Longer string messages. Try to place different sizes, even the smallest possible, still nothing. Log in other account, attempt to place, I get the "cannot place housing in this area" as expected. So I paged a GM. After roughly 45 minutes, he contactede asking how he could help. I explained my situation to him about resizing politely. He was VERY misinformed about resizing and kept saying "I'm sorry for your convenience but you demolished the house and have to wait the 160 hours to place". Growing irritated I cited directly from their site that resizing ignores the cooldown period. He kept repeating the same thing not even acknowledging my responses. After about a half hour talking to him I had to leave for work.

Great job with your support. I am leaving for Afghanistan very shortly and instead of leaving all three of my accounts active while I am gone because inlove this game I will closing all of them and giving my gear and gold to guildies.

Thank you support team for ruining this game and showing me that unlike many other games I've played you have could care less abou your client base.

/end rant

 

[Smokin]

Did you have another house on that account, if so then that is the problem even if it is in decaying state.

 

[Slayvite]

You found an empty spot within the walls of Luna on Test shard???
Also more unbelievable it matched the spot on the Prod shard you allready had???
I find this very hard to believe as Luna houses are the first to go on Test within a few mins of a server wipe aswell.

Sounds more like you placed a small house first then demolished it and tried to place a bigger one, thus getting hit by the House placement timer.

 

[Raptor85]

The housing timer is supposed to count even after you demolish? That's pretty funny then because that would mean my main account is bugged, I can place, demolish, move to another spot, and replace all day without hitting the timer. (I know because I was moving a small house around like crazy for a while, basicly setting up camp wherever I wanted to do something for a day or two)

Housing and the timer has always been kinda iffy though, especially resizing, would be nice if one of these years they improved on that a bit, should just show a footprint of the house w/ the added tiles it requires on all sides/front visible and highlighted, and highlight any problem tiles in red.

 

[iamSnippa]

another long time (11+ years) uo player gone
WTG EA.

 

[Dayton]

I ran into this problem awhile back, here is the problem....

resizing is for the custom houses, not for the prebuilt ones. If you try to re-size a prebuilt home, you will still get the placement timer.
I'm not sure if this is a new problem or if it's always been this way.
But it does state resizing your house was for custom plots.

the following is from Stratics...
UO Stratics *New* | Resizing Your House

If you already own a house, you might well wonder if it would be possible to build a larger one in its stead. The customizable house plots that came with the Age of Shadows, the change in blocking items that Publish 19 and Publish 53 brought, offer many possibilities to make better use of the available space for housing. Here’s how to go about resizing your home, while minimizing the risks involved.

 

[soze]

I ran into this problem awhile back, here is the problem....

resizing is for the custom houses, not for the prebuilt ones. If you try to re-size a prebuilt home, you will still get the placement timer.
I'm not sure if this is a new problem or if it's always been this way.
But it does state resizing your house was for custom plots.

the following is from Stratics...
UO Stratics *New* | Resizing Your House

If you already own a house, you might well wonder if it would be possible to build a larger one in its stead. The customizable house plots that came with the Age of Shadows, the change in blocking items that Publish 19 and Publish 53 brought, offer many possibilities to make better use of the available space for housing. Here’s how to go about resizing your home, while minimizing the risks involved.

and amazingly, it sounds as if the GM had none of the knowledge above...that is a problem with the game currently...the utter disconnect of the GMs

 

[Promathia]

Can I have your stuff bro?

 

[Saint of Killers]

Can I have your stuff bro?

I already got all his stuff obviously, including his 17 Bestial suits!

 

[SinDee]

another long time (11+ years) uo player gone
WTG EA.

You cant make everyone happy. Not EA's fault this time.

 

[Irulia Darkaith]

..instead of leaving all three of my accounts active while I am gone because inlove this game I will closing all of them and giving my gear and gold to guildies.

While I do feel for your loss, if you truly love this game hopefully you'll stick with it. I think a lot of players can think of a dozen times some glitch or problem has made them think about quitting. I stuck around and got over losing a castle during Trammel house placement day, ended up with a log cabin instead. I wanted to quit - but it worked out and I'm coming up on celebrating my 15th year in UO. At the end of the day you just have to take a deep breath and remind yourself - it's just a game.

 

[MalagAste]

I'm sorry for your loss. But the House Resizing has always been somewhat buggy and subject to the same lame laws as placing. Hence why I ALWAYS wait a good week or more before attempting it.