[Discussion] SA - NEW account code *solved*

[Gurb]

Due to my poor vision and inability to read I purchased the wrong Stygian Abyss

So now I'm out $40 and still need an upgrade code. Willing to sell this one for 60mil or trade it out right for an upgrade code.

Thanks,
Big O of Baja

EDIT: Was able to contact the EA Store customer service desk and they were able to cancel my order and refund the money. All is well that ends well!

Paolo: Hi, my name is Paolo. How may I help you?
: Hello Paolo
: I purchased the Stygian Abyss expansion last night
: Had a tough time with my vision and accidentally misclicked the wrong item.
: I purchased the NEW account version as opposed to the Upgrade
: Now I'm stuck with a new account code that I don't need and still needing an upgrade for my current account.
: Just had LASIK surgery performed on my eyes and at times my vision gets a bit blurry still.
: Is there any way we can transfer my new account code for an upgrade code?
Paolo: From where you purchased the code?
: EA store
Paolo: Ok then, please give me your order number.
: digging out the email, hold please
: Order Number: xxxxxxxxxxxxxxx
Paolo: Ok, I will cancel this order and you will need to place fresh order for upgrade code.
: and my debit card account will be credited?
Paolo: Of course yes.
: Thank you very much. Will I get some sort of email notification from the ea store?
Paolo: May not be!
Paolo: To proceed order cancellation, please give me below information:
Paolo: E-mail address used to placed the order, last 4 digits of credit card used to placed the order.
Paolo: and full name.
: [email protected]
: ####
: Xxxxx Xxxxx
Paolo: Please give me a moment while I verify and process the cacellation.
Paolo: I have refunded the amount, your refund number ###########. It will be credited to your account in 5 to 7 days.
Paolo: Now you can place a new order (Upgrade code) with different e-mail address.
: Thank you so very much

 

[colonel41]

Re: SA - NEW account code

You just have 1 post so you are pretty new. I would not suggested people take the risk to buy from you sorry

 

[Gurb]

Re: SA - NEW account code

So because I just now created an account on stratics makes me out to be a bad person?

I can understand skepticism but your reply is a bit harsh. Been playing UO since November of 2002. Am apart of a well established guild on Baja. Can provide references if necessary.

 

[Hildebrand]

Re: SA - NEW account code

A guildie did the same thing. Send in a trouble ticket for that and they will somehow fix it for you. So you should be able to get it to work PLUS you get 1 month free since you paid extra for that feature.
www.support.ea.com is their site. It might take a few days though, so be patient.

 

[Gurb]

Re: SA - NEW account code

A guildie did the same thing. Send in a trouble ticket for that and they will somehow fix it for you. So you should be able to get it to work PLUS you get 1 month free since you paid extra for that feature.
www.support.ea.com is their site. It might take a few days though, so be patient.

Now THAT was a helpful reply! Thank you very much for the lead. I was quite certain EA wouldn't do such a thing but I'll give it a shot.

Thank you very much!
Big O of Baja