Seriously! Its been since Jan 19 and I am going mental! Was so excited that there was a way to retrieve an old account and I followed all the steps, have the correct passwords and click link it says success..go to continue..it says you want to link X account I click confirm and it fails to link them. I contacted support and after a couple of days they got back and asked the questions I have seen listed on this forum to verify who I was. I completed that and so they then took the next step to help me by changing my passwords......... which did nothing. I updated the ticket telling them it did nothing, and in order to help me...they changed my passwords. I once again explained my problem and informed them to NOT change passwords cuz it isnt helping...well they did and then I have heard nothing back.
I found mesana's email on here and email her. Never got a reply but not long after my passwords got changed again so perhaps she was trying? I saw someone mention on a forum try EA cuz it is an account issue. I did and of course was directed to go back through broadsword, BUT to open another ticket...which I did and got a msg saying they were working to resolve the issue thank you for waiting. And that was it.
So ya..here I sit. I have a "new "account but would so love to have my old one back. Actually there are 2 older ones but the one must go to an email that no longer exists and also it isnt the older of the two so am not worried. The one I want however is on the exact same email as my account now so =/ the only difference is my name. Old one has my maiden name and new one my married. I have asked them if that was the case perhaps..and heard nothing back.
So yep. Just ranting/venting on here, joining in on the many others who have had issues...........
I found mesana's email on here and email her. Never got a reply but not long after my passwords got changed again so perhaps she was trying? I saw someone mention on a forum try EA cuz it is an account issue. I did and of course was directed to go back through broadsword, BUT to open another ticket...which I did and got a msg saying they were working to resolve the issue thank you for waiting. And that was it.
So ya..here I sit. I have a "new "account but would so love to have my old one back. Actually there are 2 older ones but the one must go to an email that no longer exists and also it isnt the older of the two so am not worried. The one I want however is on the exact same email as my account now so =/ the only difference is my name. Old one has my maiden name and new one my married. I have asked them if that was the case perhaps..and heard nothing back.
So yep. Just ranting/venting on here, joining in on the many others who have had issues...........