Now please try to DEFEND this, because it is indefensible!!! I DARE you to tell me that this is NORMAL game play! I dare you to tell me that Broadsword isn't giving the cheaters/scripters/dupers/exploiters a pass!
If this jerk wasn't cheating, I swear I'll streak a Green Bay Packer game in NOVEMBER!
Jirel, I am not trying to defend the cheaters. Several things you mentioned above seem suspicious, however as I don't do IDOCs I don't know if some of the things that happened are just the result of normal game play or were the result of an exploit or something else.
I think all you can do regarding the cheating is just keep pointing things out with lots of details about what the situation looked like from your perspective so the dev team can use the information to look into things and try to replicate the situations themselves if they decide it is worth their time to try to come up with a way to make such stuff stop happening. I think it's the giving very detailed, factual descriptions of what happened and how it affected you and your friends (while trying to keep your emotions in check so the post isn't completely littered with all caps and color) that is the key to getting something done about the cheating versus just making general, non-specific posts complaining about cheating.
I don't think the Stratics rules of conduct will permit you to make accusatory posts naming specific individuals/characters/guilds. However, you should be able to write your posts in such a fashion as to comply with those rules and then send an e-mail to Mesanna with actual names if you have them and with a link to the thread/post so she can read your post and any responses it garners.
Try to stay calm, however, and keep things in perspective. If you didn't actually lose something of value that you already had before the incident occurred, keep in mind that there may not be anything she can effectively do at that point to "make up" for what happened. For example in this case, what was lost that you or your sister owned before the incident happened was an unbonded packy. If you really want Mesanna to replace that, ask her but I kind of think you might just get an eye roll for a reply.
As far as getting any promises that they will look into things....I think you improve your chances of any such promises meaning anything if you provide as many details as you can to get the investigation process moving along. That means you must be prepared to give Mesanna dates, times, shard and facet names, coordinates, character names, screen shots, etc. in an e-mail.