I have 4 active accounts and one EJ account. Last night I was able to log into the game and I died in fire by some reds it was late and just logged off the game. I can get into all the accounts but the one that was in fire. I have not received any emails about issue with account. I checked to make sure the game time was up to date it is. I even added one more month to it. I am not sure if anything can be done on my end that I have not done before, ran system check, can log into the forums under that account. I checked the history of the account for ban only found something from 2013 about a store item I did not receive when I inputted the code for it. It has been linked to my master account since that system came out. I changed passwords still no luck logging into the game with that account. I emailed support and Mesanna but only got a email saying they will not help with a email from my email provider (Hotmail) because it can block there emails. and then from a Gmail email they wanted me to list all the information to get the account back even knowing that the account is under my linked master for like 10 years . (not sure when linking came out) If i was banned would not all accounts be banned on that master account and i would have receive a email about it.