Account mismanagement strikes again, yall have any ideas?

[Uriah Heep]

Who has any idea how to fix this? These morons have no clue whatsoever what they are doing, they can't understand (as you will see if you read it) that people want/need more than one gametime code per month. I'm chapped! The last time I ordered from them, I waited two days to get the two codes...this time I got one immediately, still no code for the second purchase. Both purchases have settled off the card now, with no refund that was promised.

@Mesanna This is why we buy stuff from 3rd party sites...just an FYI

I am also led to believe that if I dispute this with the card and pull the payment back they will action the accounts...It's a nice racket EA and company have going

info Sep 27, 2017 03:19:11 PM
Your approximate wait time is 0 minute.
info Sep 27, 2017 03:19:30 PM
Thank you for contacting us. Ved will help you soon.
Ved Sep 27, 2017 03:19:40 PM
Thanks for contacting EA Help, my name is Ved. How may I assist you today?
you Sep 27, 2017 03:20:42 PM
As stated, this morning I purchased two ultima online gametime codes from Origin store. Received one in email immediately, still waiting for the second one. Credit Card shows two charges, would like to have the second code
Ved Sep 27, 2017 03:21:31 PM
Hello there.
you Sep 27, 2017 03:21:37 PM
Howdy
Ved Sep 27, 2017 03:21:49 PM
I am sorry to hear about that and apologize for the inconvenience that may have caused due to this issue.
Ved Sep 27, 2017 03:21:51 PM
Please do not worry about it any more. I will try my best to help you with this issue.
you Sep 27, 2017 03:22:00 PM
thank you, what do I need to do
Ved Sep 27, 2017 03:22:16 PM
Can I get your name please so that I can address you properly?
you Sep 27, 2017 03:22:46 PM
xxxxxxxxx is the name on the credit card, altho I go by Harold (my middle name)
Ved Sep 27, 2017 03:23:44 PM
Nice meeting you xxxxxx. Hope you are doing well today beside of this issue.
Ved Sep 27, 2017 03:24:00 PM
Please provide me your invoice number.
you Sep 27, 2017 03:24:03 PM
Been good so far
you Sep 27, 2017 03:24:39 PM
Order Number: 1003453515171Order Date: 9/27/17
you Sep 27, 2017
that is the one I received, no idea what the one I didnt receive would be
Ved Sep 27, 2017 03:25:05 PM
Thanks for the requested information.
Ved Sep 27, 2017 03:25:20 PM
Please allow me a couple of minutes to have a look into your account.
you Sep 27, 2017 03:25:47 PM
Okay, the purchases were made within a few minutes of each other, find that one the other should be close
Ved Sep 27, 2017 03:28:45 PM
Thanks for your patience.
Ved Sep 27, 2017 03:30:11 PM
I have checked your account and found the both order has been completed. So, please check your account once again and you will be able to see it in your account. And if it is not there, then restart your PC so that it can be synced and restart it after few minutes then try it again after some time.
you Sep 27, 2017 03:31:57 PM
Wait, you do understand these are coded that are emailed to me, right? and not codes that are automatically applied to the account. Are you looking for the 1 month gametime codes? or are you looking at the ones that I renewed from the acct management page with a CC?
you Sep 27, 2017 03:33:26 PM
These codes ( I bought two) come in the email for me to apply as needed. I only received one. I did renew an account thru the acct management site with a CC...but that is not the one in question
Ved Sep 27, 2017 03:33:46 PM
Ia m looking for Ultima Online 1 Month Game Time Code Standard Edition.
you Sep 27, 2017 03:34:09 PM
right
you Sep 27, 2017 03:34:53 PM
and I received only7 one, altho I ordered two, and got billed for two. If you see both of them there, then resend the one that I didnt send you the order number for-because that is the one I did not get
you Sep 27, 2017 03:35:09 PM
You should be able to tell if they ahve been used, righht?
Ved Sep 27, 2017 03:39:28 PM
I understand your concern however we can not send it from our end. It is server basis and will apply on your account with the server directly. So here I will suggest you to please restart your PC once for syncing and then check it again.
Ved Sep 27, 2017 03:40:03 PM
If you will still not get the code then I will proceed a refund to you, so that you can purchase it again.
you Sep 27, 2017 03:40:33 PM
How do I find you again? Or will any CS rep there do it?
Ved Sep 27, 2017 03:41:01 PM
I will be here with you. Please check it and let me know.
you Sep 27, 2017 03:41:24 PM
Well, I am gonna lose this when I reboot, but here goes!

So I get back into chat, after rebooting to sync my email with their servers (what a frigging joke!!!!!) gah

Monirul Sep 27, 2017 03:50:04 PM
Thanks for contacting EA Help, my name is Monirul. How may I assist you today?
you Sep 27, 2017 03:50:17 PM
Hello
you Sep 27, 2017 03:50:33 PM
Was working with Ved...can you see that chat that closed?
you Sep 27, 2017 03:50:39 PM
or do we need to start all over from the top
Monirul Sep 27, 2017 03:50:56 PM
Hello!
Monirul Sep 27, 2017 03:51:03 PM
May I have your name to address you better?
you Sep 27, 2017 03:51:10 PM
xxxxxxxxxxr
Monirul Sep 27, 2017 03:51:43 PM
Nice to meet you xxxxxxx
you Sep 27, 2017 03:51:53 PM
and you as well
Monirul Sep 27, 2017 03:52:10 PM
How may I assist you xxxxxxx
you Sep 27, 2017 03:52:56 PM
This morning I purchased two game time codes from the origin store
you Sep 27, 2017 03:53:11 PM
only got one emailed to me, the other, never showed up
you Sep 27, 2017 03:53:36 PM
However, when I check my CC history, it shows two purchases
Monirul Sep 27, 2017 03:53:39 PM
I know this can be upsetting. I will certainly look in to this to assist you in a best possible way.
you Sep 27, 2017 03:54:16 PM
Order Number: 1003453515171Order Date: 9/27/17
you Sep 27, 2017 03:54:40 PM
This is the one I received
you Sep 27, 2017 03:54:52 PM
the other was purchased within a minute or two of it
you Sep 27, 2017 03:55:21 PM
Can you find that order, and resend it or anything? You should be able to check and confirm it was never used, right?
Monirul Sep 27, 2017 03:55:23 PM
May I have the other order number?
you Sep 27, 2017 03:55:58 PM
I have no idea what it was...I nevert got it. And the p;rinter was out of ink, so I didnt print the copy of the screen
Monirul Sep 27, 2017 03:56:51 PM
xxxxxx before I check this information for you, there are some security question with this account I will need to ask the question, is that okay with you.
Monirul Sep 27, 2017 03:58:01 PM
May I ask you a few questions, so we can get this sorted for you?
you Sep 27, 2017 03:58:05 PM
Oh Lord, hope I can remebmber then
you Sep 27, 2017 03:58:09 PM
ask away
Monirul Sep 27, 2017 03:58:23 PM
May I know the email address linked to your origin account?
you Sep 27, 2017 03:58:38 PM
should be xxxxxxxxxx
Monirul Sep 27, 2017 03:59:08 PM
Could please confirm, if you have the access to this email address?
you Sep 27, 2017 03:59:28 PM
well yes, that where I cut and pasted that invoice number from
you Sep 27, 2017 03:59:37 PM
It is mine, for sure
Monirul Sep 27, 2017 04:00:27 PM
Great! I have just sent a verification email in your email. Please provide me the 6 digit numeric code to verify your account.
you Sep 27, 2017 04:01:00 PM
xxxxxx
Monirul Sep 27, 2017 04:01:27 PM
Thank you.
Monirul Sep 27, 2017 04:03:20 PM
May I know how much did you paid for the purchase game which you have not received?
you Sep 27, 2017 04:03:37 PM
gametime code, not game
you Sep 27, 2017 04:03:47 PM
lemme open the CC page one sec
Monirul Sep 27, 2017 04:04:34 PM
Alright.
you Sep 27, 2017 04:04:55 PM
well, total price was $14.06...that was for each of them
you Sep 27, 2017 04:05:04 PM
the one I recieved and the one I didnt
Monirul Sep 27, 2017 04:05:11 PM
Thank you.
Monirul Sep 27, 2017 04:05:23 PM
xxxxxx, is it okay if I place you on hold for 2 minutes while I check for more information.
Monirul Sep 27, 2017 04:08:24 PM
Thank you for waiting. I really appreciate your patience.
you Sep 27, 2017 04:08:32 PM
no problem
Monirul Sep 27, 2017 04:09:22 PM
I have reviewed your account and found that you have purchased "Ultima Online 1 Month Game Time Code Standard Edition" twice.
you Sep 27, 2017 04:09:45 PM
correct
you Sep 27, 2017 04:09:55 PM
I have multiple UO accounts
Monirul Sep 27, 2017 04:10:03 PM
One has been added to the account let me discuss with the specialist regarding the other purchase.
you Sep 27, 2017 04:10:25 PM
right, the other is just floating around somewhere, I never got it
Monirul Sep 27, 2017 04:11:53 PM
As you have ordered the same "Ultima Online 1 Month Game Time Code Standard Edition" twice so one is added to the account.
you Sep 27, 2017 04:12:49 PM
I used one, yes...
you Sep 27, 2017 04:12:52 PM
the one I got
you Sep 27, 2017 04:12:57 PM
I still need the second one
you Sep 27, 2017 04:13:12 PM
for another account that will expire in a week
you Sep 27, 2017 04:14:18 PM
I also renewed an account with the same card thru the acct management site...but that is a totally separate process not connected with these transactions
Monirul Sep 27, 2017 04:15:56 PM
Thank you for waiting. I really appreciate your patience and co-operation please allow me 2 more minute as I am still discussing with the Specialist.
you Sep 27, 2017 04:16:04 PM
ok
Monirul Sep 27, 2017 04:21:40 PM
I really appreciate your patience and co-operation and I am sorry for the delay.
you Sep 27, 2017 04:21:59 PM
Are we gonna be able to clear this up?
Monirul Sep 27, 2017 04:23:06 PM
as you have purchase twice "Ultima Online 1 Month Game Time Code Standard Edition" so one of the payment will be refunded back to you.
you Sep 27, 2017 04:24:09 PM
Okay. Then when it is refunded I will re-purchase the other code, that will work out fine
Monirul Sep 27, 2017 04:25:54 PM
I would suggest you to purchase it after a month as you have purchase "the Ultima Online 1 Month Game Time Code Standard Edition"
you Sep 27, 2017 04:27:26 PM
No no, see, I am running 4 accounts at the present time. And each account has to have a gametime code to be playable. Just send the refund, and in order to avoid this confusion in the future I will not ever again ever purchase anything more than once a day lol
Monirul Sep 27, 2017 04:28:29 PM
The refund hes been process on your account.
you Sep 27, 2017 04:28:48 PM
Thank you very much =) you have a great rest of the day!
Monirul Sep 27, 2017 04:29:46 PM
You are welcome.
Monirul Sep 27, 2017 04:30:19 PM
I hope your issue is resolved now.
Monirul Sep 27, 2017 04:30:24 PM
Is there anything else I can do for you today?
you Sep 27, 2017 04:30:39 PM
That is all, thanks!

 

[King Greg]

That is exactly why players buy from 3rd party sites.... You could literally spend Thousands of dollars with them a year and they would still lock your account after so many purchases using the same payment method.

 

[Uriah Heep]

And when I went back to chat, I would have to open a new session...estimated wait time, 84 minutes..

I think this money is just gonna have to be considered tuition, for the class on "Don't buy stuff from EA/Origin ever again"

I could have given that money to a trusted gold seller, bought a gametime from someone, and had gold leftover in the bank...

the screwballs

 

[DevilsOwn]

good grief

and maybe some further ESL classes

 

[Captn Norrington]

Wow... that's pretty sad. The first one didn't know that gametime codes aren't automatically applied to the account, and the second one thought it was an entire game, not just a month of subscription.

You'd think after 20 years of things like this happening they would have a special "Ultima Online" help manual they can open to check how this stuff works if they don't know, instead of just randomly throwing out misinformation and ridiculousness like "restart the computer and let it sync"....

 

[CovenantX]

You would, except most EA representatives don't even know what the hell Ultima Online is.

 

[Longtooths]

Hi Harold!

Yeah that is some horrible customer service.

 

[Tanivar]

Buy EA cash cards from Walmarts or Best Buy, put them in your EA Wallet, then buy the game time numbers. Walmarts will sell two $20 EA cash ecards per day and email them to you. Best Buy will sell $60 cash cards and snail mail them to you. Saves a bleep!load of hassle like your getting.

 

[ShriNayne]

The Origin site seems to act weirdly at times, I tried to get a 6 month game time code a month or so ago, when I attempted to check out with it I got a message that my card was declined and to try again later. An hour after that I got a phone call from the credit card company saying Origin had taken the payment 3 times and was this intended? I said no it wasn't intended and that they had said they hadn't even taken one payment. Then the lady on the phone said 'oh it's okay they gave them all back now!'
So I went back to Origin and bought the game time with no problem. Still not a clue what went wrong there....
Might help if they employed some people that know UO actually exists....

 

[Planters]

Buy EA cash cards from Walmarts or Best Buy, put them in your EA Wallet, then buy the game time numbers. Walmarts will sell two $20 EA cash ecards per day and email them to you. Best Buy will sell $60 cash cards and snail mail them to you. Saves a bleep!load of hassle like your getting.

These work for ultima online stuff in the store? The ones you can buy off the shelf at Walmart?


Sent from my iPhone using Tapatalk

 

[Tanivar]

These work for ultima online stuff in the store? The ones you can buy off the shelf at Walmart?


Sent from my iPhone using Tapatalk

I've never bought EA cash cards in a brick and mortar Walmarts, just online. They'll likely work just the same.

 

[Lady Kyo]

I use PAYPAL on Origin when I pay for my second accounts game code. Instant access code on your screen. Also, under your Origin purchase history, the CODE WILL BE LISTED.

On a slightly other issue, anyone else having log in issues with Origin? I have a 15 yr old account with them, but the site keeps saying my session has timed out and I have to reset my password nbut I still can't access it. I ended up creating a whole new account.

 

[Fridgster]

Did anyone else have the benny hill chase music playing in their head while they read the OPs post?

 

[It Lives]

Rage

 

[Uriah Heep]

So, since it has been a week, I figured what the heck, I would give it another shot

info:Your approximate wait time is 0 minute.
info:Thank you for contacting us. Dennis Luna will help you soon.
Dennis Luna:Thanks for contacting EA Help, my name is Dennis Luna. How may I assist you today?
you:I would like for you to be able to close this ticket.
you:I am sure you can read the previous converstations, so I won't type all that again. I just want this fixed
Dennis Luna:Hi there. Please allow me to read the notes regarding your previous contact with us so that I may fully understand the issue. I will inform you once I am done.
youkay
Dennis Luna:May I know your name please?
you I go by Harold, my middle name
Dennis Luna:Hi there Harold nice to meet you. Please provide the order number referring to the purchase so that I may retrieve it from the records.
you:I dont understand what you want, I bought two codes, I got one, didnt receive the other.
you:I have no order number for it, I never received it
you:but it was billed on my CC
you:you want the order number for the one I received?
Dennis Luna:Yes please.
youne sec
Dennis Luna:Sure thing please take your time.
you:xxxxxxxxxxxx
Dennis Luna:Thanks. Please give me a moment to retrieve the transaction.
Dennis Luna:Kindly provide the email registered to your Origin account so that I will be certain that I am working on the correct account.
you:xxxxxxxxxx
info:Your chat transcript will be sent to xxxxxxxxxxx at the end of your chat session.
Dennis Luna:May I ask if you still have access to this email?
you:yes I do, its where I got that
yourder number you asked for
Dennis Luna:I will send you a verification code. Kindly provide me the code. Please check your spam folder too for the verification code.
you:no idea why this puter is freezing up some, bear with me
Dennis Luna:No worries.
you:511445 and the spam folder was the first thing I checked before I contacted yall first time...checked again now, still no joy
Dennis Luna:Thanks for the information. For better account security please select a question from this list and provide your answer :
• What Is your favorite book?
• What is the name of the road you grew up on?
• What is your mother’s maiden name?
you:xxxxxxxxxxxxxxxxxxxxxxxxxxx
Dennis Luna:Thank you. Updating your account now.
you:Not being ugly, but account security isn't the issue here for me...it's paying for an item I didn';t get
Dennis Luna:before I can provide you nay information about your transaction we will first needs account verificaiton.
Dennis Luna:After that securing the account is next.
Dennis Luna:I checked your account and found these 2 order#s :
1. xxxxxxxxx- Ultima Online 1 Month Game Time Code
2. xxxxxxxxxxxx - Ultima Online 1 Month Game Time Code
Dennis Luna:How many confirmation emails did you receive?
youne, and one only
you:thats the issue
Dennis Luna:Have you tried checking your spam folder as well?
you:*sigh*
you:yes
you:that order number 1 you liisted above would be the missing one, I think
you:cant you just resend it to my email?
you:well, not you personally maybe, but you can have it done?
Dennis Lunalease check your email.
youlease stay one moment and let me be sure it works
Dennis Luna:No worries.
you:says that code has already been used
Dennis Luna:When you received the code for the first pruchase wer you able to redeem that code?
you:that was the first code, and yes it worked fine
you:its the other code that is missing
you:I paid for two...the one you just sent was the one I received originally....but I never got the other one.
Dennis Luna:Oh I see.
you:you don't see two transactions paid for?
Dennis Luna:it is showing in our ends plase wait.
Dennis Lunalease tell me if the code you justr received is the same code.
youne sec
Dennis Luna:Sure thing please take your time.
you:Suddenlink has the slowest crapiest email ever,, hold on its loading
you:All of those are the same code number
you:and are the one I already received
Dennis Luna:Thank you for confirming. I will proceed in consulting wiht the specialist.
Dennis Luna:I will inform you once i am done.
youk
Dennis Luna:Thank you very much for your cooperation.
Dennis Luna:I have submitted the case and I ma now waiting for a reply from the specialist.
you:All those you send me are the same order number
Dennis Luna:Thank you for confirming.
you:the other order number you listed earlier must be the missing one, it just needs to be resent or something
Dennis Luna:yes I have already sent the information to the specialist and he is now examining the issue.
you:He/she should be able to look at order 1. xxxxxxxxx - Ultima Online 1 Month Game Time Code and see that it hasn't been used.
your not by my accounts anyway
Dennis Luna:Thank you for patiently waiting Harold. The specialist provided the link for Ultima Online to have your code issue fixed.
Dennis Luna:Contact – Ultima Online
you:Ultima Online doesn't manage the Origin store...they don't sell gametime codes. How are they gonna help me?
Dennis Luna:The link provided has access to codes for the game. Only transaction are showing in our end.
Dennis Luna:I made this clear wiht the specialisyt when he provided the link.
Dennis Luna:The transaction where the code was not received is xxxxxxxxxxxx
Dennis Luna:The item bought is Ultima Online 1 Month Game Time Code .
you:lluI have been down this road before, taht link takes me to a "contact us" page, and they will tell me to come back here.
you:I will attempt it, but don't see much future in it. Either way, this has been a learning experience, and Origin will never have to opportunity to rob me again.
Dennis Luna:In case the you need further assistance please contact us again here at live chat and provide case#xxxx to the advisor assisting you so that he will be able to retrieve the notes I prepared regarding your issue.
Dennis Luna:Aside from this concern, would there be anything else that I can assist you with?
you:No, this was my only issue, and this is the third trip to try to resolve it. It has dragged out for a week now, I won't be back, will just live and learn. My patience has come to an end...Have a good day

 

[Uriah Heep]

Did anyone else have the benny hill chase music playing in their head while they read the OPs post?

Not being a Benny Hill fan, not sure if I've been insulted or not...*shrugs*

 

[ShriNayne]

@Uriah Heep I really feel for you, they just don't have a clue....

 

[MalagAste]

I know your frustration... I have the conversations with the morons there 2x a year when they bill me from Switzerland and my card gets blocked. You call EA since they are the ones doing the billing but they tell you to go to Broadsword who tells you that you have to contact EA... and eventually you just blow up.

Chewed them a new one last month in fact at EA... They seriously charged me for my account x2... at which point I just gave up... take the loss.

I get so fed up dealing with them. I wish we could just get what we need from Broadsword and pay Broadsword leave EA and Origin out of it.

 

[Fridgster]

Not being a Benny Hill fan, not sure if I've been insulted or not...*shrugs*

Nope no insult intended towards you. Towards this system absolutely

 

[Uriah Heep]

Nope no insult intended towards you. Towards this system absolutely

LOL okay, never got into Benny Hill. I'm more of a "Oh, look at the grouse!" "Calling Dr Howard Dr fine Dr Howard" "Moe Larry the Cheese!" kinda guy

 

[Flagg]

You would, except most EA representatives don't even know what the hell Ultima Online is.

Reminds of a chat I had with Origin or EA customer help like last year. For some reason or another, gametime codes went poof from Origin for few days. I contacted them in an effort to learn what's up and if/when they are coming back. Got informed Ultima Online is not being supported by EA or products related to it offered for sale via Origin. People you reach " read the manual" about newest Battlefield and Sims.. that's about it.

If you end up in a horrible situation where you need to explain any UO related issue to anyone EA/origin side, it pays to imagine talking to your mom about it. " There is a video game called Ultima Online..."

 

[Uriah Heep]

Amazing that they can stay in business. Totally amazing

 

[Morgana Grim]

Did you receive your code? Sorry those conversations make my head spin? If you did not...
1, go to origin store and log in
2. slide out from arrow by your account name, click EA Account and Billing
3. in the left menu....Order History
4. You will see the status of your orders. You should see the two orders you placed on the same day with completed as the status. The item you are looking for should be in the list, with the game time code visible.

For some reason I stopped receiving information by email and use this method to retrieve my codes, then apply to my Broadsword account.

 

[Uriah Heep]

OMG Thank you....that worked it was there. Now why couldn't the dumbasses who run Origins help desk have simply told me to do that??? Unreal.
Thank you!.

 

[Morgana Grim]

You are very welcome, glad to help!
I don't even bother with looking at my email any longer. Screen shot from the Origin / EA site the confirmation number when I order and then keep checking / refreshing the Customer Portal until the order goes from "pending" to "completed".

 

[ShriNayne]

Wow that was awesome, never thought of that myself!!

 

[Uriah Heep]

LOL I didn't know all that existed down there...I always just bought the codes and then went to my email and waited...

 

[DevilsOwn]

maybe Stratics can set up a customer help forum and put Morgana Grim in charge of it you rock, Morgana!


or at least sticky that one post somewhere!!

 

[Angel of Sonoma]

i have 3 EA/Mythic master accounts. at the end of august, two of the accounts would no longer accept my credit card. strangely the 3rd account still processes the credit card payments. i opened a support ticket & got a bunch of useless suggestions. has anyone else had this issue & how did it get resolved?

this is the only credit card i can use since EA doesn't take a Lowes or Home Depot credit card. i don't want to have to go the gametime code route because that seems to be such a pain with multiple accounts.

 

[Riyana]

maybe Stratics can set up a customer help forum and put Morgana Grim in charge of it you rock, Morgana!


or at least sticky that one post somewhere!!

A sticky post with a decent guide to account management is something we should have. If anyone has anything written up they wouldn't mind Stratics using/adapting, please PM me.

 

[Morgana Grim]

i have 3 EA/Mythic master accounts. at the end of august, two of the accounts would no longer accept my credit card. strangely the 3rd account still processes the credit card payments. i opened a support ticket & got a bunch of useless suggestions. has anyone else had this issue & how did it get resolved?

this is the only credit card i can use since EA doesn't take a Lowes or Home Depot credit card. i don't want to have to go the gametime code route because that seems to be such a pain with multiple accounts.

Sorry I can't help you with this one without getting all the "sensitive" information. The only thing I can think of to try is to go into the accounts that are not accepting the card, remove the info and re-enter it. Also you might need to check with your card holder. It could be a new security feature they added and being the card withdrew 3 amounts from the same "vendor" within a month it may have flagged. If the issue can't be resolved you might need to think about trying game time codes for those two accounts via the Origin / EA store.

Oh yeah edit to add ~ If you do go the game time code route, be very sure to remove billing info from the Broadsword site just in case the issue resolves it's self and auto pay kicks back in.

 

[Uriah Heep]

And whatever you do, don't buy two gametime codes from Origin on the same day....or near each other in time, it seems to be problematiic making them understand some people want more than one of something

 

[MalagAste]

Sorry I can't help you with this one without getting all the "sensitive" information. The only thing I can think of to try is to go into the accounts that are not accepting the card, remove the info and re-enter it. Also you might need to check with your card holder. It could be a new security feature they added and being the card withdrew 3 amounts from the same "vendor" within a month it may have flagged. If the issue can't be resolved you might need to think about trying game time codes for those two accounts via the Origin / EA store.

Oh yeah edit to add ~ If you do go the game time code route, be very sure to remove billing info from the Broadsword site just in case the issue resolves it's self and auto pay kicks back in.

Yeah I can't tell you how many times I've had the conversation with my CC company about the fact that I do indeed have 13 paid UO accounts that bill from my CC ... and they bill 1 every 2 weeks for 6 months at a time... and one monthly.... on occasion when I'm holding a house. So yes I do want those charges regardless of the whole EA/Pogo fiasco... and I explain once again that this has been a thing for the last XX years... please mark it on my account and stop getting your undies in a bunch over it...

 

[Tyrath]

Yeah I can't tell you how many times I've had the conversation with my CC company about the fact that I do indeed have 13 paid UO accounts that bill from my CC ... and they bill 1 every 2 weeks for 6 months at a time... and one monthly.... on occasion when I'm holding a house. So yes I do want those charges regardless of the whole EA/Pogo fiasco... and I explain once again that this has been a thing for the last XX years... please mark it on my account and stop getting your undies in a bunch over it...

Don't you love it when the bank is more concerned with how you spend your money than you are For my game bank account I switched to a little 3 branch regional bank and explained when I opened the account that there would be recurring charges and it would be considered by some to be a large amount of money over the course of the year and could be viewed as suspicious activity. And they made a note of It and only once in the last 9 years have blocked a transaction on the account and that was when I bought 10 tons of pig feed when I handed the elevator the wrong card, because it was not one of the common purchases and a large $$$ amount. The bank I used before that for game transactions about every 3-4 months would block the transaction and freeze my card.... Very frustrating. AS far as EA CS every time I have to deal with them it looks very much like the OPs chats and I perm close 5-10 accounts. I used to have 56 accounts paid every 6 months....... Now I have 22 and I am sure the next time I have to try to resolve a issue with my number of active accts will drop to 10-17 depending on how angry they make me. Hehe they have slowly been phasing me out of UO over the last 6-7 years.

 

[Lady Kyo]

Have you tried looking in your Origin account ORDER HISTORY, which will list ALL your purchases and includes the CODES. Before you slam your head into a wall....

 

[Uriah Heep]

Yeah Morgana showed me where that is, amazing still, that Origin help didnt know about that.

 

[Lady Kyo]

Yeah Morgana showed me where that is, amazing still, that Origin help didnt know about that.

Please tell me you found your missing code there?? I am following this thread with baited breathe, dude! The contact you have had with EA games is not unlike I had with them on the phone (in London, mind you on a mobile phone so the longer they took "talking to their specialists" cost me 42 pence per minute (or 55 cents a minute), and I was on with them for an hour (it was like banging my head on the desk)

 

[AtlanticRealtor]

sticky post with a decent guide to account management is something we should have. If anyone has anything written up they wouldn't mind Stratics using/adapting, please PM me.

I offered that many many times, I made quite a few posts before and even videos explaining... I understand that they have a really "Bad System" and involve 2 different website to get it done and to link and unlink accounts is another Huge issue....but I've been doing for years and years and I know how the system work and how to deal with....

regarding calling them, I already told this many few times as well, it is pointless, there is TWO different EA/Origin customer service available, from 8am to 4pm ET, 50% of the time you will get an American Person and the things will go smooth, after 4pm ET, 100% of the people answering the phone will be "oversea" and Good Luck for us all.

Second thing I want to point, Origin/EA ONLY SELL the codes, they have NOTHING to do with the UO acct mgmt, ANY, ANY problem with codes or anything you will need to contact support from UO... the majority of the people that work for EA/Origin have NO clue at all about UO and they will "read" a guideline to try to help you..... like those idiots that you have to call to help you with the Internet issues at home and they will ask you 300x to reset your modem and call back.

 

[Uriah Heep]

Please tell me you found your missing code there?? I am following this thread with baited breathe, dude! The contact you have had with EA games is not unlike I had with them on the phone (in London, mind you on a mobile phone so the longer they took "talking to their specialists" cost me 42 pence per minute (or 55 cents a minute), and I was on with them for an hour (it was like banging my head on the desk)

Yes! It wazs there, and probably had been the whole time! Why they never ever bothered to tell me about that spot to look is really beyond me. And those chats and dragging this out for a week could have been avoided.

They are incompetent morons.. there, thats off my chest.

 

[Lady Kyo]

Uriah, I found that BY ACCIDENT one day when my code never showed up (using a credit card). I don't even bother with an email anymore, I go straight to the Order History and Bingo! Bob's your uncle, Fanny's your aunt. I also don't use Credit cards anymore Paypal all the way.

Glad you got your codes!!