Who has any idea how to fix this? These morons have no clue whatsoever what they are doing, they can't understand (as you will see if you read it) that people want/need more than one gametime code per month. I'm chapped! The last time I ordered from them, I waited two days to get the two codes...this time I got one immediately, still no code for the second purchase. Both purchases have settled off the card now, with no refund that was promised.
@Mesanna This is why we buy stuff from 3rd party sites...just an FYI
I am also led to believe that if I dispute this with the card and pull the payment back they will action the accounts...It's a nice racket EA and company have going
info Sep 27, 2017 03:19:11 PM
Your approximate wait time is 0 minute.
info Sep 27, 2017 03:19:30 PM
Thank you for contacting us. Ved will help you soon.
Ved Sep 27, 2017 03:19:40 PM
Thanks for contacting EA Help, my name is Ved. How may I assist you today?
you Sep 27, 2017 03:20:42 PM
As stated, this morning I purchased two ultima online gametime codes from Origin store. Received one in email immediately, still waiting for the second one. Credit Card shows two charges, would like to have the second code
Ved Sep 27, 2017 03:21:31 PM
Hello there.
you Sep 27, 2017 03:21:37 PM
Howdy
Ved Sep 27, 2017 03:21:49 PM
I am sorry to hear about that and apologize for the inconvenience that may have caused due to this issue.
Ved Sep 27, 2017 03:21:51 PM
Please do not worry about it any more. I will try my best to help you with this issue.
you Sep 27, 2017 03:22:00 PM
thank you, what do I need to do
Ved Sep 27, 2017 03:22:16 PM
Can I get your name please so that I can address you properly?
you Sep 27, 2017 03:22:46 PM
xxxxxxxxx is the name on the credit card, altho I go by Harold (my middle name)
Ved Sep 27, 2017 03:23:44 PM
Nice meeting you xxxxxx. Hope you are doing well today beside of this issue.
Ved Sep 27, 2017 03:24:00 PM
Please provide me your invoice number.
you Sep 27, 2017 03:24:03 PM
Been good so far
you Sep 27, 2017 03:24:39 PM
Order Number: 1003453515171Order Date: 9/27/17
you Sep 27, 2017
that is the one I received, no idea what the one I didnt receive would be
Ved Sep 27, 2017 03:25:05 PM
Thanks for the requested information.
Ved Sep 27, 2017 03:25:20 PM
Please allow me a couple of minutes to have a look into your account.
you Sep 27, 2017 03:25:47 PM
Okay, the purchases were made within a few minutes of each other, find that one the other should be close
Ved Sep 27, 2017 03:28:45 PM
Thanks for your patience.
Ved Sep 27, 2017 03:30:11 PM
I have checked your account and found the both order has been completed. So, please check your account once again and you will be able to see it in your account. And if it is not there, then restart your PC so that it can be synced and restart it after few minutes then try it again after some time.
you Sep 27, 2017 03:31:57 PM
Wait, you do understand these are coded that are emailed to me, right? and not codes that are automatically applied to the account. Are you looking for the 1 month gametime codes? or are you looking at the ones that I renewed from the acct management page with a CC?
you Sep 27, 2017 03:33:26 PM
These codes ( I bought two) come in the email for me to apply as needed. I only received one. I did renew an account thru the acct management site with a CC...but that is not the one in question
Ved Sep 27, 2017 03:33:46 PM
Ia m looking for Ultima Online 1 Month Game Time Code Standard Edition.
you Sep 27, 2017 03:34:09 PM
right
you Sep 27, 2017 03:34:53 PM
and I received only7 one, altho I ordered two, and got billed for two. If you see both of them there, then resend the one that I didnt send you the order number for-because that is the one I did not get
you Sep 27, 2017 03:35:09 PM
You should be able to tell if they ahve been used, righht?
Ved Sep 27, 2017 03:39:28 PM
I understand your concern however we can not send it from our end. It is server basis and will apply on your account with the server directly. So here I will suggest you to please restart your PC once for syncing and then check it again.
Ved Sep 27, 2017 03:40:03 PM
If you will still not get the code then I will proceed a refund to you, so that you can purchase it again.
you Sep 27, 2017 03:40:33 PM
How do I find you again? Or will any CS rep there do it?
Ved Sep 27, 2017 03:41:01 PM
I will be here with you. Please check it and let me know.
you Sep 27, 2017 03:41:24 PM
Well, I am gonna lose this when I reboot, but here goes!
So I get back into chat, after rebooting to sync my email with their servers (what a frigging joke!!!!!) gah
Monirul Sep 27, 2017 03:50:04 PM
Thanks for contacting EA Help, my name is Monirul. How may I assist you today?
you Sep 27, 2017 03:50:17 PM
Hello
you Sep 27, 2017 03:50:33 PM
Was working with Ved...can you see that chat that closed?
you Sep 27, 2017 03:50:39 PM
or do we need to start all over from the top
Monirul Sep 27, 2017 03:50:56 PM
Hello!
Monirul Sep 27, 2017 03:51:03 PM
May I have your name to address you better?
you Sep 27, 2017 03:51:10 PM
xxxxxxxxxxr
Monirul Sep 27, 2017 03:51:43 PM
Nice to meet you xxxxxxx
you Sep 27, 2017 03:51:53 PM
and you as well
Monirul Sep 27, 2017 03:52:10 PM
How may I assist you xxxxxxx
you Sep 27, 2017 03:52:56 PM
This morning I purchased two game time codes from the origin store
you Sep 27, 2017 03:53:11 PM
only got one emailed to me, the other, never showed up
you Sep 27, 2017 03:53:36 PM
However, when I check my CC history, it shows two purchases
Monirul Sep 27, 2017 03:53:39 PM
I know this can be upsetting. I will certainly look in to this to assist you in a best possible way.
you Sep 27, 2017 03:54:16 PM
Order Number: 1003453515171Order Date: 9/27/17
you Sep 27, 2017 03:54:40 PM
This is the one I received
you Sep 27, 2017 03:54:52 PM
the other was purchased within a minute or two of it
you Sep 27, 2017 03:55:21 PM
Can you find that order, and resend it or anything? You should be able to check and confirm it was never used, right?
Monirul Sep 27, 2017 03:55:23 PM
May I have the other order number?
you Sep 27, 2017 03:55:58 PM
I have no idea what it was...I nevert got it. And the p;rinter was out of ink, so I didnt print the copy of the screen
Monirul Sep 27, 2017 03:56:51 PM
xxxxxx before I check this information for you, there are some security question with this account I will need to ask the question, is that okay with you.
Monirul Sep 27, 2017 03:58:01 PM
May I ask you a few questions, so we can get this sorted for you?
you Sep 27, 2017 03:58:05 PM
Oh Lord, hope I can remebmber then
you Sep 27, 2017 03:58:09 PM
ask away
Monirul Sep 27, 2017 03:58:23 PM
May I know the email address linked to your origin account?
you Sep 27, 2017 03:58:38 PM
should be xxxxxxxxxx
Monirul Sep 27, 2017 03:59:08 PM
Could please confirm, if you have the access to this email address?
you Sep 27, 2017 03:59:28 PM
well yes, that where I cut and pasted that invoice number from
you Sep 27, 2017 03:59:37 PM
It is mine, for sure
Monirul Sep 27, 2017 04:00:27 PM
Great! I have just sent a verification email in your email. Please provide me the 6 digit numeric code to verify your account.
you Sep 27, 2017 04:01:00 PM
xxxxxx
Monirul Sep 27, 2017 04:01:27 PM
Thank you.
Monirul Sep 27, 2017 04:03:20 PM
May I know how much did you paid for the purchase game which you have not received?
you Sep 27, 2017 04:03:37 PM
gametime code, not game
you Sep 27, 2017 04:03:47 PM
lemme open the CC page one sec
Monirul Sep 27, 2017 04:04:34 PM
Alright.
you Sep 27, 2017 04:04:55 PM
well, total price was $14.06...that was for each of them
you Sep 27, 2017 04:05:04 PM
the one I recieved and the one I didnt
Monirul Sep 27, 2017 04:05:11 PM
Thank you.
Monirul Sep 27, 2017 04:05:23 PM
xxxxxx, is it okay if I place you on hold for 2 minutes while I check for more information.
Monirul Sep 27, 2017 04:08:24 PM
Thank you for waiting. I really appreciate your patience.
you Sep 27, 2017 04:08:32 PM
no problem
Monirul Sep 27, 2017 04:09:22 PM
I have reviewed your account and found that you have purchased "Ultima Online 1 Month Game Time Code Standard Edition" twice.
you Sep 27, 2017 04:09:45 PM
correct
you Sep 27, 2017 04:09:55 PM
I have multiple UO accounts
Monirul Sep 27, 2017 04:10:03 PM
One has been added to the account let me discuss with the specialist regarding the other purchase.
you Sep 27, 2017 04:10:25 PM
right, the other is just floating around somewhere, I never got it
Monirul Sep 27, 2017 04:11:53 PM
As you have ordered the same "Ultima Online 1 Month Game Time Code Standard Edition" twice so one is added to the account.
you Sep 27, 2017 04:12:49 PM
I used one, yes...
you Sep 27, 2017 04:12:52 PM
the one I got
you Sep 27, 2017 04:12:57 PM
I still need the second one
you Sep 27, 2017 04:13:12 PM
for another account that will expire in a week
you Sep 27, 2017 04:14:18 PM
I also renewed an account with the same card thru the acct management site...but that is a totally separate process not connected with these transactions
Monirul Sep 27, 2017 04:15:56 PM
Thank you for waiting. I really appreciate your patience and co-operation please allow me 2 more minute as I am still discussing with the Specialist.
you Sep 27, 2017 04:16:04 PM
ok
Monirul Sep 27, 2017 04:21:40 PM
I really appreciate your patience and co-operation and I am sorry for the delay.
you Sep 27, 2017 04:21:59 PM
Are we gonna be able to clear this up?
Monirul Sep 27, 2017 04:23:06 PM
as you have purchase twice "Ultima Online 1 Month Game Time Code Standard Edition" so one of the payment will be refunded back to you.
you Sep 27, 2017 04:24:09 PM
Okay. Then when it is refunded I will re-purchase the other code, that will work out fine
Monirul Sep 27, 2017 04:25:54 PM
I would suggest you to purchase it after a month as you have purchase "the Ultima Online 1 Month Game Time Code Standard Edition"
you Sep 27, 2017 04:27:26 PM
No no, see, I am running 4 accounts at the present time. And each account has to have a gametime code to be playable. Just send the refund, and in order to avoid this confusion in the future I will not ever again ever purchase anything more than once a day lol
Monirul Sep 27, 2017 04:28:29 PM
The refund hes been process on your account.
you Sep 27, 2017 04:28:48 PM
Thank you very much =) you have a great rest of the day!
Monirul Sep 27, 2017 04:29:46 PM
You are welcome.
Monirul Sep 27, 2017 04:30:19 PM
I hope your issue is resolved now.
Monirul Sep 27, 2017 04:30:24 PM
Is there anything else I can do for you today?
you Sep 27, 2017 04:30:39 PM
That is all, thanks!
@Mesanna This is why we buy stuff from 3rd party sites...just an FYI
I am also led to believe that if I dispute this with the card and pull the payment back they will action the accounts...It's a nice racket EA and company have going
info Sep 27, 2017 03:19:11 PM
Your approximate wait time is 0 minute.
info Sep 27, 2017 03:19:30 PM
Thank you for contacting us. Ved will help you soon.
Ved Sep 27, 2017 03:19:40 PM
Thanks for contacting EA Help, my name is Ved. How may I assist you today?
you Sep 27, 2017 03:20:42 PM
As stated, this morning I purchased two ultima online gametime codes from Origin store. Received one in email immediately, still waiting for the second one. Credit Card shows two charges, would like to have the second code
Ved Sep 27, 2017 03:21:31 PM
Hello there.
you Sep 27, 2017 03:21:37 PM
Howdy
Ved Sep 27, 2017 03:21:49 PM
I am sorry to hear about that and apologize for the inconvenience that may have caused due to this issue.
Ved Sep 27, 2017 03:21:51 PM
Please do not worry about it any more. I will try my best to help you with this issue.
you Sep 27, 2017 03:22:00 PM
thank you, what do I need to do
Ved Sep 27, 2017 03:22:16 PM
Can I get your name please so that I can address you properly?
you Sep 27, 2017 03:22:46 PM
xxxxxxxxx is the name on the credit card, altho I go by Harold (my middle name)
Ved Sep 27, 2017 03:23:44 PM
Nice meeting you xxxxxx. Hope you are doing well today beside of this issue.
Ved Sep 27, 2017 03:24:00 PM
Please provide me your invoice number.
you Sep 27, 2017 03:24:03 PM
Been good so far
you Sep 27, 2017 03:24:39 PM
Order Number: 1003453515171Order Date: 9/27/17
you Sep 27, 2017
that is the one I received, no idea what the one I didnt receive would be
Ved Sep 27, 2017 03:25:05 PM
Thanks for the requested information.
Ved Sep 27, 2017 03:25:20 PM
Please allow me a couple of minutes to have a look into your account.
you Sep 27, 2017 03:25:47 PM
Okay, the purchases were made within a few minutes of each other, find that one the other should be close
Ved Sep 27, 2017 03:28:45 PM
Thanks for your patience.
Ved Sep 27, 2017 03:30:11 PM
I have checked your account and found the both order has been completed. So, please check your account once again and you will be able to see it in your account. And if it is not there, then restart your PC so that it can be synced and restart it after few minutes then try it again after some time.
you Sep 27, 2017 03:31:57 PM
Wait, you do understand these are coded that are emailed to me, right? and not codes that are automatically applied to the account. Are you looking for the 1 month gametime codes? or are you looking at the ones that I renewed from the acct management page with a CC?
you Sep 27, 2017 03:33:26 PM
These codes ( I bought two) come in the email for me to apply as needed. I only received one. I did renew an account thru the acct management site with a CC...but that is not the one in question
Ved Sep 27, 2017 03:33:46 PM
Ia m looking for Ultima Online 1 Month Game Time Code Standard Edition.
you Sep 27, 2017 03:34:09 PM
right
you Sep 27, 2017 03:34:53 PM
and I received only7 one, altho I ordered two, and got billed for two. If you see both of them there, then resend the one that I didnt send you the order number for-because that is the one I did not get
you Sep 27, 2017 03:35:09 PM
You should be able to tell if they ahve been used, righht?
Ved Sep 27, 2017 03:39:28 PM
I understand your concern however we can not send it from our end. It is server basis and will apply on your account with the server directly. So here I will suggest you to please restart your PC once for syncing and then check it again.
Ved Sep 27, 2017 03:40:03 PM
If you will still not get the code then I will proceed a refund to you, so that you can purchase it again.
you Sep 27, 2017 03:40:33 PM
How do I find you again? Or will any CS rep there do it?
Ved Sep 27, 2017 03:41:01 PM
I will be here with you. Please check it and let me know.
you Sep 27, 2017 03:41:24 PM
Well, I am gonna lose this when I reboot, but here goes!
So I get back into chat, after rebooting to sync my email with their servers (what a frigging joke!!!!!) gah
Monirul Sep 27, 2017 03:50:04 PM
Thanks for contacting EA Help, my name is Monirul. How may I assist you today?
you Sep 27, 2017 03:50:17 PM
Hello
you Sep 27, 2017 03:50:33 PM
Was working with Ved...can you see that chat that closed?
you Sep 27, 2017 03:50:39 PM
or do we need to start all over from the top
Monirul Sep 27, 2017 03:50:56 PM
Hello!
Monirul Sep 27, 2017 03:51:03 PM
May I have your name to address you better?
you Sep 27, 2017 03:51:10 PM
xxxxxxxxxxr
Monirul Sep 27, 2017 03:51:43 PM
Nice to meet you xxxxxxx
you Sep 27, 2017 03:51:53 PM
and you as well
Monirul Sep 27, 2017 03:52:10 PM
How may I assist you xxxxxxx
you Sep 27, 2017 03:52:56 PM
This morning I purchased two game time codes from the origin store
you Sep 27, 2017 03:53:11 PM
only got one emailed to me, the other, never showed up
you Sep 27, 2017 03:53:36 PM
However, when I check my CC history, it shows two purchases
Monirul Sep 27, 2017 03:53:39 PM
I know this can be upsetting. I will certainly look in to this to assist you in a best possible way.
you Sep 27, 2017 03:54:16 PM
Order Number: 1003453515171Order Date: 9/27/17
you Sep 27, 2017 03:54:40 PM
This is the one I received
you Sep 27, 2017 03:54:52 PM
the other was purchased within a minute or two of it
you Sep 27, 2017 03:55:21 PM
Can you find that order, and resend it or anything? You should be able to check and confirm it was never used, right?
Monirul Sep 27, 2017 03:55:23 PM
May I have the other order number?
you Sep 27, 2017 03:55:58 PM
I have no idea what it was...I nevert got it. And the p;rinter was out of ink, so I didnt print the copy of the screen
Monirul Sep 27, 2017 03:56:51 PM
xxxxxx before I check this information for you, there are some security question with this account I will need to ask the question, is that okay with you.
Monirul Sep 27, 2017 03:58:01 PM
May I ask you a few questions, so we can get this sorted for you?
you Sep 27, 2017 03:58:05 PM
Oh Lord, hope I can remebmber then
you Sep 27, 2017 03:58:09 PM
ask away
Monirul Sep 27, 2017 03:58:23 PM
May I know the email address linked to your origin account?
you Sep 27, 2017 03:58:38 PM
should be xxxxxxxxxx
Monirul Sep 27, 2017 03:59:08 PM
Could please confirm, if you have the access to this email address?
you Sep 27, 2017 03:59:28 PM
well yes, that where I cut and pasted that invoice number from
you Sep 27, 2017 03:59:37 PM
It is mine, for sure
Monirul Sep 27, 2017 04:00:27 PM
Great! I have just sent a verification email in your email. Please provide me the 6 digit numeric code to verify your account.
you Sep 27, 2017 04:01:00 PM
xxxxxx
Monirul Sep 27, 2017 04:01:27 PM
Thank you.
Monirul Sep 27, 2017 04:03:20 PM
May I know how much did you paid for the purchase game which you have not received?
you Sep 27, 2017 04:03:37 PM
gametime code, not game
you Sep 27, 2017 04:03:47 PM
lemme open the CC page one sec
Monirul Sep 27, 2017 04:04:34 PM
Alright.
you Sep 27, 2017 04:04:55 PM
well, total price was $14.06...that was for each of them
you Sep 27, 2017 04:05:04 PM
the one I recieved and the one I didnt
Monirul Sep 27, 2017 04:05:11 PM
Thank you.
Monirul Sep 27, 2017 04:05:23 PM
xxxxxx, is it okay if I place you on hold for 2 minutes while I check for more information.
Monirul Sep 27, 2017 04:08:24 PM
Thank you for waiting. I really appreciate your patience.
you Sep 27, 2017 04:08:32 PM
no problem
Monirul Sep 27, 2017 04:09:22 PM
I have reviewed your account and found that you have purchased "Ultima Online 1 Month Game Time Code Standard Edition" twice.
you Sep 27, 2017 04:09:45 PM
correct
you Sep 27, 2017 04:09:55 PM
I have multiple UO accounts
Monirul Sep 27, 2017 04:10:03 PM
One has been added to the account let me discuss with the specialist regarding the other purchase.
you Sep 27, 2017 04:10:25 PM
right, the other is just floating around somewhere, I never got it
Monirul Sep 27, 2017 04:11:53 PM
As you have ordered the same "Ultima Online 1 Month Game Time Code Standard Edition" twice so one is added to the account.
you Sep 27, 2017 04:12:49 PM
I used one, yes...
you Sep 27, 2017 04:12:52 PM
the one I got
you Sep 27, 2017 04:12:57 PM
I still need the second one
you Sep 27, 2017 04:13:12 PM
for another account that will expire in a week
you Sep 27, 2017 04:14:18 PM
I also renewed an account with the same card thru the acct management site...but that is a totally separate process not connected with these transactions
Monirul Sep 27, 2017 04:15:56 PM
Thank you for waiting. I really appreciate your patience and co-operation please allow me 2 more minute as I am still discussing with the Specialist.
you Sep 27, 2017 04:16:04 PM
ok
Monirul Sep 27, 2017 04:21:40 PM
I really appreciate your patience and co-operation and I am sorry for the delay.
you Sep 27, 2017 04:21:59 PM
Are we gonna be able to clear this up?
Monirul Sep 27, 2017 04:23:06 PM
as you have purchase twice "Ultima Online 1 Month Game Time Code Standard Edition" so one of the payment will be refunded back to you.
you Sep 27, 2017 04:24:09 PM
Okay. Then when it is refunded I will re-purchase the other code, that will work out fine
Monirul Sep 27, 2017 04:25:54 PM
I would suggest you to purchase it after a month as you have purchase "the Ultima Online 1 Month Game Time Code Standard Edition"
you Sep 27, 2017 04:27:26 PM
No no, see, I am running 4 accounts at the present time. And each account has to have a gametime code to be playable. Just send the refund, and in order to avoid this confusion in the future I will not ever again ever purchase anything more than once a day lol
Monirul Sep 27, 2017 04:28:29 PM
The refund hes been process on your account.
you Sep 27, 2017 04:28:48 PM
Thank you very much =) you have a great rest of the day!
Monirul Sep 27, 2017 04:29:46 PM
You are welcome.
Monirul Sep 27, 2017 04:30:19 PM
I hope your issue is resolved now.
Monirul Sep 27, 2017 04:30:24 PM
Is there anything else I can do for you today?
you Sep 27, 2017 04:30:39 PM
That is all, thanks!