Problem with the Origin store...

[Emil Ispep]

Hey all. I just got my credit card statement today, and I was double-charged for a purchase I made at the beginning of September.. (bought a set of raised garden beds, and a house tele set). Total came to $31.85. On my statement, I was charged $31.85 twice on the same day. I double checked my email to see if i accidently hit the 'submit' button twice or anything like that but I only got one 'sales order confirmation' email sent to me.

After speaking with an EA customer service rep for about a half hour, he told me that he had exhausted all of his resources as far as trying to figure out why I was charged twice, and gave me a case number, and said an EA sales rep would be in touch with me within 5-7 business days..

And since I was so nice and understanding on the phone, he gave me a code for 15% off of my next double-charged purchase at the origin store! *jumps up and down*

Any help/ideas/suggestions? Mesanna? Devs? Anyone?

 

[Lady Storm]

Contact your CC company, EA has a rep for it and the CC co will fix the double billing. No need to bug anyone else. How the hadies did you get them to bill you for 2 items ??

 

[Hunters' Moon]

And since I was so nice and understanding on the phone, he gave me a code for 15% off of my next double-charged purchase at the origin store! *jumps up and down*

Wait. Am I reading this right? The rep said that WHEN you get double charged again,you'll have a code to use that will knock off 15% from the overall price of the over-charge? This can't be right,can it?

 

[Merus]

I

Wait. Am I reading this right? The rep said that WHEN you get double charged again,you'll have a code to use that will knock off 15% from the overall price of the over-charge? This can't be right,can it?

I think you missed his sarcasm font.

 

[Emil Ispep]

Contact your CC company, EA has a rep for it and the CC co will fix the double billing. No need to bug anyone else. How the hadies did you get them to bill you for 2 items ??

I honestly have no idea what happened... I made one purchase that totaled 31.85, and when i got my bill, its showng two purchases for 31.85.

My cc company said if the issue is not resolved by EA in 5-7 business days, they will credit the charge, and conduct an 'investigation' ... so im not too concerned.

and yes that was /sarcasm

=).

Does this happen to anyone else? Ive bought stuff many times before, and everything was fine.