(For those of you who don't know, Jeff Skalski is our relatively new producer for Ultima Online, the replacement for Calvin Crowner.)
Dear Sir,
One of the issues that has plagued our beloved game since day one, and pvp specifically, have been the related issues of cheating, harassment and bullying. I mention pvp specifically because it is my main interest in UO and I am of the opinion that while other forms of cheating may have become less of a problem, cheating in pvp is as big a problem as it has ever been, and along with the cheating comes harassment and bullying. I link these two issues because very often the worst offenders when it comes to cheating are also the worst offenders when it comes to harassment and bullying.
Quite simply the primary problem here is that no producer, or team of developers in the history of Ultima Online has, in my opinion, taken these issues seriously enough, or given them the attention they deserve. And throughout it's history our beloved game has had the unfortunate reputation of being a haven for cheaters and e-thugs, so much so that these things have become a part of the player fabric and culture of the game.
So first off, in case it isn't obvious, I will state why this is a bad thing. Primarily it is a bad thing because it drives good people, and new and casual players away. Quite simply honest players, new players, and more casual players have little or no chance in pvp, which is in my opinion the most entertaining aspect of the game, because they either don't have access to, or refuse to use, the cheats that many of the most advanced pvp'rs in the game are using to gain the upper hand. Not only that, but the inevitable result of "failure" in pvp, is abuse and harassment.
Throughout UO's history there have been periodic crack downs on various forms of cheating behaviour, and earlier this year pvp finally made it into that equation with the introduction of the infamous third party cheat/script detection. The problem is that, just as has always happened in the history of UO, a few people were banned, with great fanfare, a few people that very likely represented less than 1/10th of 1% of the actual cheating going on in the game, and in pvp specifically, and once that minor earthquake was over, it was back to business as usual.
There are two primary problems with the current strategy with regard to cheating. First it appears that the job of policing the game has been abdicated entirely and the powers that be are only acting in response to direct player complaints. Secondly it also has become apparent that after that first wave of bans, multiple and egregious offenders are not being permanently banned - they are at the most receiving temporary suspensions that have, I expect, become more an object of comedy than any serious deterrent. In fact I know of a specific in game harassment case where the police actually became involved, and even with that, the primary offender has still not been permanently banned.
(And if you are aware of the specifics of this case I would ask that you not discuss it here, this is simply brought up as an example and should absolutely not become a topic of this discussion. In fact I would deeply appreciate it if no specific cases were brought up in this thread other than in a very general and very abstract way, with no individuals singled out. Anything else would be a violation of the Stratics' ROC.)
So what do I think needs to happen, and what is it that I am asking for in this letter? I am simply asking that the developer and publisher of this game do the job of enforcing their TOS, and enforcing it with sanctions that actually have some teeth to them. This can be boiled down to three simple requests.
1. If the cheat detection actually works, and isn't a hoax perpetrated on us by the former producer, then it needs to be configured to flag accounts automatically for investigation. It shouldn't be the job of players to police other players. I know of no other online game developer that hasn't developed some form of automated cheat detection that involves flagging accounts automatically for further investigation.
2. The general chat channels need to be moderated 24/7 by at least one paid employee whose job it is to act against players who engage in harassment and bullying behaviours.
3. The consequences for violating the TOS need to be progressive, and ultimately permanent. If it starts with a warning, the second offence should result in a short suspension, the third a longer suspension, and the fourth should result in a permanent ban, perhaps with a statute of limitations on old infractions.
Submitted with sincerity, Llewen
Dear Sir,
One of the issues that has plagued our beloved game since day one, and pvp specifically, have been the related issues of cheating, harassment and bullying. I mention pvp specifically because it is my main interest in UO and I am of the opinion that while other forms of cheating may have become less of a problem, cheating in pvp is as big a problem as it has ever been, and along with the cheating comes harassment and bullying. I link these two issues because very often the worst offenders when it comes to cheating are also the worst offenders when it comes to harassment and bullying.
Quite simply the primary problem here is that no producer, or team of developers in the history of Ultima Online has, in my opinion, taken these issues seriously enough, or given them the attention they deserve. And throughout it's history our beloved game has had the unfortunate reputation of being a haven for cheaters and e-thugs, so much so that these things have become a part of the player fabric and culture of the game.
So first off, in case it isn't obvious, I will state why this is a bad thing. Primarily it is a bad thing because it drives good people, and new and casual players away. Quite simply honest players, new players, and more casual players have little or no chance in pvp, which is in my opinion the most entertaining aspect of the game, because they either don't have access to, or refuse to use, the cheats that many of the most advanced pvp'rs in the game are using to gain the upper hand. Not only that, but the inevitable result of "failure" in pvp, is abuse and harassment.
Throughout UO's history there have been periodic crack downs on various forms of cheating behaviour, and earlier this year pvp finally made it into that equation with the introduction of the infamous third party cheat/script detection. The problem is that, just as has always happened in the history of UO, a few people were banned, with great fanfare, a few people that very likely represented less than 1/10th of 1% of the actual cheating going on in the game, and in pvp specifically, and once that minor earthquake was over, it was back to business as usual.
There are two primary problems with the current strategy with regard to cheating. First it appears that the job of policing the game has been abdicated entirely and the powers that be are only acting in response to direct player complaints. Secondly it also has become apparent that after that first wave of bans, multiple and egregious offenders are not being permanently banned - they are at the most receiving temporary suspensions that have, I expect, become more an object of comedy than any serious deterrent. In fact I know of a specific in game harassment case where the police actually became involved, and even with that, the primary offender has still not been permanently banned.
(And if you are aware of the specifics of this case I would ask that you not discuss it here, this is simply brought up as an example and should absolutely not become a topic of this discussion. In fact I would deeply appreciate it if no specific cases were brought up in this thread other than in a very general and very abstract way, with no individuals singled out. Anything else would be a violation of the Stratics' ROC.)
So what do I think needs to happen, and what is it that I am asking for in this letter? I am simply asking that the developer and publisher of this game do the job of enforcing their TOS, and enforcing it with sanctions that actually have some teeth to them. This can be boiled down to three simple requests.
1. If the cheat detection actually works, and isn't a hoax perpetrated on us by the former producer, then it needs to be configured to flag accounts automatically for investigation. It shouldn't be the job of players to police other players. I know of no other online game developer that hasn't developed some form of automated cheat detection that involves flagging accounts automatically for further investigation.
2. The general chat channels need to be moderated 24/7 by at least one paid employee whose job it is to act against players who engage in harassment and bullying behaviours.
3. The consequences for violating the TOS need to be progressive, and ultimately permanent. If it starts with a warning, the second offence should result in a short suspension, the third a longer suspension, and the fourth should result in a permanent ban, perhaps with a statute of limitations on old infractions.
Submitted with sincerity, Llewen