[UO Herald] Ultima Online Account Migration - A Note From The Producer

[claudia-fjp]

A few questions:

1. Will this new system mean I can now see the date on which my currently active subscription for a given account will expire if not paid? I've always wanted that option, and it's certainly not on the current system.

My accounts said what day the subscription expired...

 

[Llewen]

All round this is good news, other than sorting out the lost account name and password issues which have been a real serious issue over the past year or so. Good to see the account management systems brought up to date. Nothing spells "commitment" like making sure the cash flow management is updated.

 

[Loren]

The migration FAQ says we can make new accounts.

Does that mean I could do so now, during the migration period, using uogamecodes or the ea site itself ?

Perhaps I am misunderstanding the FAQ or uogamecodes or both.

From the FAQ page :
• Am I able to make a new account?

o Absolutely!

 

[Cloak&Dagger]

A few questions:

1. Will this new system mean I can now see the date on which my currently active subscription for a given account will expire if not paid? I've always wanted that option, and it's certainly not on the current system.

My accounts said what day the subscription expired...

Is that the day it expired on an expired account? I can't remember if we can see the day it will expire in the future or not....But I know it shows the day it did expire, on expired accounts.

 

[claudia-fjp]

Is that the day it expired on an expired account? I can't remember if we can see the day it will expire in the future or not....But I know it shows the day it did expire, on expired accounts.

On one of the tabs on an active account it showed when the time paid for ran out. Kind of a moot point now though.

 

[DevilsOwn]

August 22, 2011 seems to have been a very confusing day for the new Account Management system

Just checked my bank, my credit card is waiting for six-month charges to two Ultima Online accounts

Just checked my email, got two from 'donotreply' at mythic.ea saying that those very same accounts have now ended their subscription due to no billing information on file

Both items dated yesterday

I truly dread making a call to customer service (someone, somewhere on UHall posted that to correct their billing errors the CS representative told them to re-install the game) but between this and the loss of 120 days of gametime, I'm just about to pick up the phone


somebody stop me please!

 

[RaDian FlGith]

Sure this raises some legitimate concerns but I tend to believe the more collective positive thoughts channeled towards improvements, the better off the outcome.

So, uh, Airmid... twenty days later, is okay for people to come in and say, "I told you so?" *snickers*

Just kidding! Loves!!!

 

[Persius]

August 22, 2011 seems to have been a very confusing day for the new Account Management system

Just checked my bank, my credit card is waiting for six-month charges to two Ultima Online accounts

Just checked my email, got two from 'donotreply' at mythic.ea saying that those very same accounts have now ended their subscription due to no billing information on file

Both items dated yesterday

I truly dread making a call to customer service (someone, somewhere on UHall posted that to correct their billing errors the CS representative told them to re-install the game) but between this and the loss of 120 days of gametime, I'm just about to pick up the phone


somebody stop me please!

Good luck to anyone trying to calling them on the phone , i myself have been attempting to recover 3 UO accounts in which their bright and so worthy new system lost. So far 18 emails , 3 live chat sessions and 8 phone calls , 4 in which i was hung up on , i have yet to get my accounts recovered and listed on the master account system so i can reactivate them and play the game.
Last i was told they had sent my issue to tier 3 agents and to await their email with instructions how to fix it. I can log in through mythic and SEE all 3 accounts , all 3 state they are unsubscribed and all 3 show proof of my accounts existance, however they arent listed on the EA master account list at all. As of today its now 32 days and still i am sitting here waiting and wondering why i even bothered to go through this.
I hope you and anyone else has more luck than i have getting anything done over the phone no matter what the issue, It has been my experience and my personal opinion they just got too cooperate like most other games have in the past and the political proccess to get anything occomplished through customer service is like trying to pull teeth from a live shark.
Good luck with your phone call ...........

 

[Sevin0oo0]

could you copy that quote and paste it into a new thread please? since it's several months old already. many will think it's something from the new producer - NOT! - by looking at the subject