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Booster Pack, can't buy it.
- Thread starter Mehelenya
- Start date
- Watchers 4
Sometimes? I think that should be 'always'......
C
Calis M^N
Guest
" "I recently tried to Purchase the new Booster pack for Ultima Online. 'High Seas'
when i entered all my card details and checked out it told em my details were wrong so i tried again making sure all details were correct. I tried this a total of 4 times.
Now the money has been put as pending for 4 transactions Totalling £37.52 ($59.96) the cost of 4 High Seas codes
a few hours later and i have still not recived 1 email with any kind of information about the transaction.
i would like to know what is going on."
I sent this to the email help option you get from using uogamecodes.com
10/15/2010 03:04 AM at that date and time it has been or very close to 24 hours since which a nice email ig ot told me it would be looked at within that time.
it still stands that uogamecodes has $59.96 of my money pending which is $45 more than i was intending to spend.
why if the website told me it wouldnt accept my card did it cause my money to be pending on my account?"
I just tried to send this to Cal but his inbox is too full so he cannot recive it
when i entered all my card details and checked out it told em my details were wrong so i tried again making sure all details were correct. I tried this a total of 4 times.
Now the money has been put as pending for 4 transactions Totalling £37.52 ($59.96) the cost of 4 High Seas codes
a few hours later and i have still not recived 1 email with any kind of information about the transaction.
i would like to know what is going on."
I sent this to the email help option you get from using uogamecodes.com
10/15/2010 03:04 AM at that date and time it has been or very close to 24 hours since which a nice email ig ot told me it would be looked at within that time.
it still stands that uogamecodes has $59.96 of my money pending which is $45 more than i was intending to spend.
why if the website told me it wouldnt accept my card did it cause my money to be pending on my account?"
I just tried to send this to Cal but his inbox is too full so he cannot recive it
C
Calis M^N
Guest
ok i had a reply after i updated my help request again this was it
Hello me,
Thank you for contacting Electronic Arts !! I ran a search on the order you are trying to place for UO High Seas, some-how the transaction did not get through. Here is the message "Transaction not authorized by Credit Card Company"
I would suggestion to get in touch with the bank. As far as the pending charges are concerned, they would be removed in couple of days.
Please do let me know if you have further issues.
Thank you,
Marco
EA Online Support.
Hello me,
Thank you for contacting Electronic Arts !! I ran a search on the order you are trying to place for UO High Seas, some-how the transaction did not get through. Here is the message "Transaction not authorized by Credit Card Company"
I would suggestion to get in touch with the bank. As far as the pending charges are concerned, they would be removed in couple of days.
Please do let me know if you have further issues.
Thank you,
Marco
EA Online Support.
I've heard of others having that problem, although so far I've not hit it. I remain confident it's nothing your bank is doing, it's the incompetent way the website is handling data that comes back to it from the card issuers.
The problem is the UOGamecodes website. As ever.
C
Calis M^N
Guest
yea.... my bank told me that too!
question is how long untill money is unpending? and how will i get the booster?
soooo frustrating!
question is how long untill money is unpending? and how will i get the booster?
soooo frustrating!
S
Sevin0oo0
Guest
take control, Call the credit card company NOW and protest the extra charges. There's no reason someone else gets free use of your money for a 'couple of days', that's BS!. Don't admit any fault,don't go into details, say you ordered on-line and and were billed extra times for the One item, and leave it at that. At this point with all the screw ups, I say F* 'em, it's all about Me.
T
Thiefy/Glorfiedel
Guest
mmorg-shop.com
sinclair softwareshop
there i got my high seas code from.
you can use bank debit also.
sinclair softwareshop
there i got my high seas code from.
you can use bank debit also.
Used Sinclair many years ago, they were pretty good - but naturally, being a business, they charge extra than buying direct from EA, and of course that just lets EA off the hook when we find ways around their incompetence, so I'll not be using Sinclair this time round.
Meanwhile just checked again, and UOGamecodes still rejects my card. Can't say I'm surprised, they really don't give a damn about fixing problems, no matter who points them out, even when it's another part of supposedly the same company.
Meanwhile just checked again, and UOGamecodes still rejects my card. Can't say I'm surprised, they really don't give a damn about fixing problems, no matter who points them out, even when it's another part of supposedly the same company.
B
Babble
Guest
I doubt EA wants you to.
Keep at it, might work again some day, in the meantime write emails to them to buy gametime and a code.
Keep at it, might work again some day, in the meantime write emails to them to buy gametime and a code.
I'm more in the mode of sending emails, logging customer service problems, and raising it on these forums and others in order that EA get off their idle backsides and make their own website work like any competent online sales system would.
They have got away with pathetically low standards for years and this is just another case of them trying to duck their responsibilities to customers. Long past time they changed.... so lets see if the newest producer can make more impression on the company than his predecessors ever did.
They have got away with pathetically low standards for years and this is just another case of them trying to duck their responsibilities to customers. Long past time they changed.... so lets see if the newest producer can make more impression on the company than his predecessors ever did.
R
ress me plz
Guest
On this site, can I pay with paypal or visa electron? tnx
Z
Zomeguy
Guest
Anyone able to buy a 6 month gametime code from www.uogamecodes.com? After entering my UO login information, I get presented the same screen again...
Okay, I was away for the weekend, so no chance to play UO:HS anyway.
Until then, I only managed to mail the support and hoping that they would send me codes somehow.
My last mail to them was something along those lines:
After the response from him I wrote back a detailed explanation what I was doing and what I was trying to do on uogamecodes.com:
Conclusion: I am glad that somehow it did work out again over support.ea.com, but I hope that this will not be the standard procedure for me every time a booster pack or an addon is going to be published ... !
It would be just nice if I was able to order GTC or stuff directly from uogamecodes.com again *sigh*...
Until then, I only managed to mail the support and hoping that they would send me codes somehow.
My last mail to them was something along those lines:
After this I got this response:
So at least this guy was trying to transfer it to (upper?) other levels, where someone else could help me...
After the response from him I wrote back a detailed explanation what I was doing and what I was trying to do on uogamecodes.com:
And then, I heard nothing for another day and after this the first of two mails arrived:
And after a few (!) minutes, the second mail arrived:
So I got 3 codes now - and I just wanted 2 for my main accounts, well... - and I can go play now!
Conclusion: I am glad that somehow it did work out again over support.ea.com, but I hope that this will not be the standard procedure for me every time a booster pack or an addon is going to be published ... !
It would be just nice if I was able to order GTC or stuff directly from uogamecodes.com again *sigh*...
R
ress me plz
Guest
Do you sell the third code mate?Okay, I was away for the weekend, so no chance to play UO:HS anyway.
Until then, I only managed to mail the support and hoping that they would send me codes somehow.
My last mail to them was something along those lines:
After this I got this response:
So at least this guy was trying to transfer it to (upper?) other levels, where someone else could help me...
After the response from him I wrote back a detailed explanation what I was doing and what I was trying to do on uogamecodes.com:
And then, I heard nothing for another day and after this the first of two mails arrived:
And after a few (!) minutes, the second mail arrived:
So I got 3 codes now - and I just wanted 2 for my main accounts, well... - and I can go play now!
Conclusion: I am glad that somehow it did work out again over support.ea.com, but I hope that this will not be the standard procedure for me every time a booster pack or an addon is going to be published ... !
It would be just nice if I was able to order GTC or stuff directly from uogamecodes.com again *sigh*...
Good you got something sorted out - and really, it illustrates that the problem is at UOGamecodes and nowhere else, since the card you actually used to pay is fine with the rest of EA who don't think it's stolen, being used for fraud, or any nonsense about 'not matching your address'.
So why can't UOGamecodes realise that is true? They are part of EA, but apparently disinterested in taking money for their company even when it's from card other parts of EA think are fine and have been used before on their useless website. Their procedures are clearly faulty - and they apparently don't care.
Still waiting to hear any sort of explanation why this is happening..... presumably Cal got the same disinterested complacency and string of vague excuses his predecessors got from UOGamecodes.
So why can't UOGamecodes realise that is true? They are part of EA, but apparently disinterested in taking money for their company even when it's from card other parts of EA think are fine and have been used before on their useless website. Their procedures are clearly faulty - and they apparently don't care.
Still waiting to hear any sort of explanation why this is happening..... presumably Cal got the same disinterested complacency and string of vague excuses his predecessors got from UOGamecodes.
B
Babble
Guest
They do know that eagamescodes is 'bugged', but I guess they either don't have the budget or don't want to fix it.
Any company that does not have the budget to sell their products is in deep, deep trouble.....
B
Babble
Guest
UO has been in trouble from a developing point of view since uhm the Ilsh client failed?
And for EA UO does hardly exist, Warhammer hardly exists anymore, SWTOR is where the money is. Imagine 1 million expected subscriptions!
If the SWTOR subscription page is like the UO one I am sure they will not manage that.
And for EA UO does hardly exist, Warhammer hardly exists anymore, SWTOR is where the money is. Imagine 1 million expected subscriptions!
If the SWTOR subscription page is like the UO one I am sure they will not manage that.
You guys are lucky to even get replies... I tried by e-mail which got me 3 unrelated answers and then an invalid phone number.
I called all kinds of phone numbers after that and when I eventually fell on someone that spoke english (took 2 hours and lots of long distance fees) he told me to try again later (after 30 minutes of wait on that line alone).
I still don't have SA, forget about high seas ! I already paid the price of the expansion in long distance fees.
I called all kinds of phone numbers after that and when I eventually fell on someone that spoke english (took 2 hours and lots of long distance fees) he told me to try again later (after 30 minutes of wait on that line alone).
I still don't have SA, forget about high seas ! I already paid the price of the expansion in long distance fees.
B
Babble
Guest
You just have to be persistant with the emails.
It has the same system as the UO GM system.
You need to find someone who actually knows what UO is to help you.
It has the same system as the UO GM system.
You need to find someone who actually knows what UO is to help you.
Maybe EA just don't like you for some reason. I am in the UK and can't use the code site for the same reason most others can't. So I emailed EA support and requested a code and within a short space of time I had one! [see time stamps for email thread below].
Very quick, easy and simple!
You can buy anything that is on the UO code site this way as well! So why would players continue to try and use a site that is obviously broken, unless it was to supply them with an excuse to come on UHall and whine!
--------------------------------------------------------------------------
Response (Marco)
19/10/2010 03:38 AM
Hello ***********
Thank you for providing the information.
I have billed your card GBP 9.38 cc# ending **** for uo high seas.
Please find the code as per below:
UO High Seas - ****************************
Please do let me know if you have further issues.
Thank you,
Marco
EA Online Support.
Customer ***********
18/10/2010 12:22 PM
--------------------------------------------------------------------------
Hi Neo, thanks for the response to my request. Here is the info that you require.
- Full name: **********
- Concerned Account/User Name: ***************
- E-mail address that would be listed on the account: ******************
- Your current E-mail address: ***************************
- Your date of birth: ** ** **
- Zip code: ******
--------------------------------------------------------------------------
Response (Neo)
18/10/2010 08:03 AM
Hello ***********
Thank you for writing to Electronic Arts customer support.
In order to assist you with this issue, we will need some information from you.
Please reply back to this mail with the following information:
- Full name:
- Concerned Account/User Name:
- E-mail address that would be listed on the account:
- Your current E-mail address:
- Your date of birth:
- Zip code:
We look forward to your reply.
If you have any doubt then please feel free to contact us back.
Thank you,
Neo
EA Online Support.
Customer ************
17/10/2010 08:10 AM
--------------------------------------------------------------------------
Acc name *************
Last 8 of CC ********
Please supply 1 x Adventure on the High Seas Booster Pack upgrade code for Ultima Online, and charge my credit card accordingly.
Many thanks
--------------------------------------------------------------------------
R
ress me plz
Guest
Finally i have buy the booster on gametimezone.com...19,99$ but the service is super and you can pay with paypal
Yeah I suppose I'm a special case, since they deleted my veteran chars and provided no reason exept "we needed space on our servers"... service went downhill after that moment since I was insisting.
I refuse to deal with any brokers for the same reason I refuse to play on free shards, even if I prefer the classic playstyle.
If EA dosen't want me, I'll do like the others, I'm off.
I refuse to deal with any brokers for the same reason I refuse to play on free shards, even if I prefer the classic playstyle.
If EA dosen't want me, I'll do like the others, I'm off.
Because you had a credit card registered against your UO account. For some reason nobody will explain, if you have one of those EA can use those details to take money to pay for High Seas - whereas exactly the same card is rejected by another part of EA, UOGamecodes.
UOGamecodes have managed to break the system for accepting perfectly valid cards that they accepted without any issues up until the middle of last month.
The problem is clear - the card is perfectly acceptable because it's on one EA database already, but is rejected even if previously used on UOGamecodes because UOGamecodes does NOT work properly.
But apparently nobody at EA gives enough of a damn to actually fix it....
Heck they could setup a yahoo store to sell them and it would work just fine. It takes 30 minutes I did it once and security is guaranteed.
I dunno why they work like that...
Perhaps they're a kind of electronic mafia and doing games is their hobby
I dunno why they work like that...
Perhaps they're a kind of electronic mafia and doing games is their hobby
G
Gunga_Din
Guest
Can't Buy it? your better off.
I have something funny to add. I get the same processor error #31 errors - and yes, I tried several credit cards and one of them is perfectly accepted for standard-account-subscription billing by EA. My incident has been "escalated" to... well... some higher form of a human being I guess. They asked me to send in details about my person (as previously stated in this thread), asked me for a screenshot, which I provided them. And now I get this funny reply:
He seriously asked me to do a "clean Windows XP reboot" on my Windows 7 computer and he seriously asked me to "run the game as an administrator" to buy virtual goods from an online store accessed by browser software? Is this real?
He seriously asked me to do a "clean Windows XP reboot" on my Windows 7 computer and he seriously asked me to "run the game as an administrator" to buy virtual goods from an online store accessed by browser software? Is this real?
I cannot understand, for the life of me, WHY they want account informations and even one's own date of birth for a PURCHASE.
I mean, one is not buying alcohol or else that requires age verification....
Besides, I have purchased other things over the internet using the credit card and that I can remember of, I do not recall being asked my age for other purchases....
And the account infos, what if one is buying it as a GIFT to a friend ?
I can understand they want to make sure the buyer is the owner of the credit card being used but for that, account infos and age are not needed.
B
Beastmaster
Guest
I have something funny to add. I get the same processor error #31 errors - and yes, I tried several credit cards and one of them is perfectly accepted for standard-account-subscription billing by EA. My incident has been "escalated" to... well... some higher form of a human being I guess. They asked me to send in details about my person (as previously stated in this thread), asked me for a screenshot, which I provided them. And now I get this funny reply:
He seriously asked me to do a "clean Windows XP reboot" on my Windows 7 computer and he seriously asked me to "run the game as an administrator" to buy virtual goods from an online store accessed by browser software? Is this real?
This is a direct result of farming out their customer service to companies with unknowledgeable staff.
Z
Zandros
Guest
Same here
Bumped as i still cant buy from UOgamecodes or EA store from the UK.
Do you want my money or not?
If you wont put boxes on shelves then atleaste make sure we can buy it online before releasing boosters.
Account due for renewl in a week and im allready starting to debate wether i should bother or not.
2010, EA operate a vast online game and online company and you cant sort out something as simple as selling a product.
I would have been sacked by now.
Do you want my money or not?
If you wont put boxes on shelves then atleaste make sure we can buy it online before releasing boosters.
Account due for renewl in a week and im allready starting to debate wether i should bother or not.
2010, EA operate a vast online game and online company and you cant sort out something as simple as selling a product.
I would have been sacked by now.
ill join you on the bumping.
Not been able to use gamecodes site for ages, same error. Its all very well saying use the pay by cash or the EA store, but you cant get everything from these sites.
I desperately need the 7th Char and Bank storage so I can trf a house to an account of mine. I've tried every browser, all of my different cards, but it never works. The site is a shambles, in my opinion of course!
Not been able to use gamecodes site for ages, same error. Its all very well saying use the pay by cash or the EA store, but you cant get everything from these sites.
I desperately need the 7th Char and Bank storage so I can trf a house to an account of mine. I've tried every browser, all of my different cards, but it never works. The site is a shambles, in my opinion of course!
After some major digging I came up with a customer support # for the EA store. 1-650-628-1001 open 7:00 am - 7pm PST, 7 days aweek I hope this will help people. they were good to me and helped me get my HSA code.
B
Babble
Guest
Either go through customer support or pm Calvin.
Are you sure though that you really need this booster that badly to jump through all those hoops?
Are you sure though that you really need this booster that badly to jump through all those hoops?
My gripe isn't with the inability to purchase the booster, just the poor website we have to use to give EA our rl gold. I got the booster through the EA store, but most items are not available through these means.
I am in desperate need for the 7th Char and bank storage upgrade, can only get this from gamecodes.
I am in desperate need for the 7th Char and bank storage upgrade, can only get this from gamecodes.
B
Babble
Guest
PM Callvin then as it might take year before that website is fixed.
Is probably only there to see how far they can annoy customers before they start making vodoo dolls of the web adminstrator.
Is probably only there to see how far they can annoy customers before they start making vodoo dolls of the web adminstrator.
Cal certainly helps if he can, PM him... and keep hassling the 'Customer Support' people, it took me responding to three useless replies from someone who clearly had no clue at all what UO was before my issue got raised to someone who was prepared to find out and try address the problem.
Sad that so much work is needed from the customer though, there's no way it should end up being Cal's problem that the website is a failure and it's unforgiveable that EA make paying them money so damn difficult.....
Sad that so much work is needed from the customer though, there's no way it should end up being Cal's problem that the website is a failure and it's unforgiveable that EA make paying them money so damn difficult.....
B
Babble
Guest
See it positive.
After what UO makes you go thorugh, any new mmo launch is childs play.
After what UO makes you go thorugh, any new mmo launch is childs play.
Did that, he replied with a short question, I answered the question - after that: silence.
About ten days ago now.
B
Babble
Guest
Better write again then.
wrote again too... no answer...
B
Babble
Guest
Keep at it
The brave and the foolish keep at it, despite all odds.
The brave and the foolish keep at it, despite all odds.