Booster Pack, can't buy it.

[MedeaDF]

As I stated in another thread on Stratics, I tried to buy UO:HS on uogamecodes.com with the following setup:

- Internet Explorer/Firefox (anti-ad/block/filter programs disabled)
- on Windows XP
- with two different MasterCards and a Visa card
- from Europe (Switzerland)

Still - no success until now. I always get this error #31.
I fill out the form like my account management looks, so no difference there. And my accounts are billed - of course, promptly, and like a clockwork - on the same MasterCard I tried to use...

There is no logic in the process of a successful/unsuccessful order, I can't figure out why it doesn't let me order. And I won't spend hours until I get codes - either it works, or it doesn't... rolleyes:

 

[Skrag]

Hahaha, EA Store won't work for me either. What a joke. I bet everyone trying to buy Medal of Honor doesn't have this problem.

 

[Cal_Mythic]

Have a few answers for everyone

Not certain how technical you guys want it but from our end it seems we are having some problems with processes timing out. Net operations has isolated the problem and we are working to take care of this once and for all. It seems players are still able to purchase the booster, but there may be spikes in connectivity with the login server.

On the purchasing from on UOGamecodes store:

For players having problem with zipcodes and addresses.
There may be instances where the IP you have does not correlate the zip code you entered which may cause problems.

Many of the barriers you are experiencing are because of "fraud" crosschecks that have been put in place (people stealing credit cards, or using false addresses). The vendor has been somewhat responsive over the last day not only making sure that these measure are still in place, BUT also making sure if you have problems we can fix them.

I have a few of you who PMd me and I will pass on your account information to the respective store from which you purchased your code ... We'll keep working to get this all sorted as quickly as possible so you can get in game and play.


Purchasing from EA Store:

I have submitted a blanket ticket for UO and received an immediate response:


"[We] will investigate further, I see the same problem. If you can have some affected customers provide me with their order numbers and to attach their confirmation-email-without-code, I will [look into it]."

Also, the issue with not receiving a copy of the code via email has been resolved.

For those who were told EA Store was out of codes ...

"The codes are being uploaded into our Code Generation system and a process created for our agents to provide replacement codes after verifying purchase." - EA/HQ CS

For those in Europe attempting to use the EA store. We don't have the store available yet, but I'll try to get in the queue and update you on progress for getting HS on EA:Europe.


That's all I have for now ... keep pinging me if you need help on this front.

 

[Aurelius]

For players having problem with zipcodes and addresses.
There may be instances where the IP you have does not correlate the zip code you entered which may cause problems.

eh? My IP address is from a UK registered, UK wide range allocated by my UK based company. My 'zip code', or as they are here postal code, is for a county within the UK. How on earth can they EVER be correlated? IP addressing is national for most of the planet, postal codes are regional or sub-regional - you can't 'correlate' the two....

Edit : Now that is interesting. Just tried using UOGamecodes again and it now asks for my "province/region' when I choose United Kingdom as a country .... didn't do that earlier. Mind you, the 'province/region' is an optional thing you apparently do not need to complete, so it would be a bit odd if that's any sort of 'security check'. And it does not matter, whatever I put in there, either Yorkshire, West Yorkshire, or just leaving it blank, the result is the same..

It still rejects the card

"A problem was encountered while processing your order:
Your zipcode or address does not match your credit card billing address.
Use the Edit button below to return to the address information page and make corrections. Then press the 'Cotinue Checkout' button to continue."

 

[Skrag]

Visa check chard was empty, put $50 on it.
Used it to renew my account finally.
Attempted to purchase High Seas from EA store.

"Payment authorization failed!"

Well there's certainly enough money on there! If the cash I put on weren't in place yet, it would still be at zero and my account wouldn't have renewed!

Unless trying to renew triple-billed me somehow in which case there will be BLOOD.

 

[Skrag]

Oh now it's taking me to a different page when it fails. Before it was just putting "failed" at the top of the order review page, now it's showing me a page that shows only the fail message.

What a strange and exciting oddysey this is. Does anyone higher up at EA know that anything this embarrassing is associated with their name?

 

[Aurelius]

"Many of the barriers you are experiencing are because of "fraud" crosschecks that have been put in place (people stealing credit cards, or using false addresses). The vendor has been somewhat responsive over the last day not only making sure that these measure are still in place, BUT also making sure if you have problems we can fix them."

So someone, please ... fix them....

 

[Skrag]

Back on UOgamecodes, now instead of Error #31 I'm getting Error #407, card not valid! This is so much fun, never the same error twice!

 

[Skrag]

Error #24 this time!

 

[MedeaDF]

Still get error #31 on my end, when I try to buy from uogamecodes.com.
I tried again with IE/Firefox and MasterCard/Visa - no success.
And yes, I'm sure my IP matches exactly the IP range of my country.

*hrmph*

 

[Skrag]

"If you continue to have problems, you can order Ultima Online products over the phone. Please call 1-866-543-5435 and press option 7 to speak with a sales representative."

I called that number and option 7 is for something called "Littlest Pet Shop Online".

WHAT THE @#$%

 

[Aurelius]

"If you continue to have problems, you can order Ultima Online products over the phone. Please call 1-866-543-5435 and press option 7 to speak with a sales representative."

Chances of me making a transatlantic phone call and massively increasing the overall costs of getting High Seas are somewhere between none and nil.

There's a website called UOGamecodes. Until two weeks ago it accepted my card. If in doubt, Cal, ask them why they had no problems with all the following transactions :

UOGC-100918-AAAAAAJXTQ 18 September 2010
UOGC-100908-AAAAAAJXFQ 8 September 2010
UOGC-100811-AAAAAAJWC7 11 August 2010
UOGC-100622-AAAAAAJUDD 22 June 2010
UOGC-100612-AAAAAAJTX9 12 June 2010

All made with the same card, the same address and name details. To various UO accounts, of course, since I had more than one. Currently, that situation may be about to change...

If none of those fell foul of this supposed 'fraud checking' system, why is the same card, for the same address and owner, now being rejected? What has been changed, and why is it incorrectly rejecting card information? It's nothing to do with system timeouts, contacting the account servers, website load at UOGamecodes, the weather, the color of your clothing, or the current local temperature. The card is not stolen, there's no fraud going on, the card is accepted by other online stores, my bank tells me it's fine - your 'vendor' website is the only place I can find where it's not accepted.

Don't tell me 'it can be fixed', or suggest workrounds, or any other nonsense - just get it sorted out.

 

[Skrag]

I called the phone number and after the Littlest Pet Shop guy managed to shunt me over to the "everything else not worth it's own line" line, a very nice girl who didn't really know what UO was eventually managed to hook me up.

The billing mechanics were giving her problems even on her end, and she had to use some sort of coupon? I'm not sure I'm being billed properly. The card only had just enough money on it for what I needed, so if anything I'm being undercharged.

 

[Skrag]

Just to state again, if the website won't work for you and calling a US number isn't a problem, then use the phone. You'll sit on hold for a while and the staff barely know UO exists, but they'll make sure you're happy before you hang up one way or another.

 

[popps]

Have a few answers for everyone

.......................................................................................

On the purchasing from on UOGamecodes store:

For players having problem with zipcodes and addresses.
There may be instances where the IP you have does not correlate the zip code you entered which may cause problems.

Many of the barriers you are experiencing are because of "fraud" crosschecks that have been put in place (people stealing credit cards, or using false addresses). The vendor has been somewhat responsive over the last day not only making sure that these measure are still in place, BUT also making sure if you have problems we can fix them.

Hold it........

Are you perhaps saying that a UO player CANNOT purchase anything from UOGamecodes form anywhere else but their credit card IP area ??

Really ???????

I mean, this is 2010 folks, people TRAVEL around the world, they move around the planet, perhaps even get deployed overseas and YET, they maintain their credit card billing address to the one location they eventually go back to.

What I am saying here, is that it can WELL be possible that one has a credit card billing address and yet might place a UOGamecodes online order from an IP address that is at an entire other location of the planet....

That does NOT mean a credit card has to be a stolen one, does it ?

I mean, CAN the legittimate owner of a credit card in the year 2010 place an order online from anywhere on the planet even when that IP address differs from the card billing address location ?

I am astonished.........

So much talking about the electronic age, global markets and then an online purchase is made to be limited only when the IP address of the placing order matches the card billing location ? Amazing........

 

[Heartseeker]

I am happy to say that my problem got fixed and I got my codes.

EA's system isn't the best, but guys like Cal are.

Thanks again Cal for fixing the problem.

 

[Aurelius]

Just to state again, if the website won't work for you and calling a US number isn't a problem, then use the phone. You'll sit on hold for a while and the staff barely know UO exists, but they'll make sure you're happy before you hang up one way or another.

I'm genuinely glad you got a solution, and for folks in the US in particular that seems a great way to get around the problems with the UOGamecodes site - but it's really just a way to get around something that should work without the need for 'workarounds', and I'm sick of EA getting away with sub-standard systems, for everything from sales through customer support on to game testing. I'm also pleased Heartseeker got a solution, and Cal fixed it, but you know what?

If sorting out everyday, simple issues that are no problem on any competent online sales site needs personal intervention from the game development team, and all they can do is work a one-off solution for a core system that clearly is not working right, there's a really, really big problem going on at EA, and it's a recurring issue since this is by no means the first time a mess like this has happened.

Let's see if we can get the real problem fixed, and not get another duct-tape and hope 'solution' that really just covers over the cracks in the system. That would probably be a more positive impact for Cal to make on UO than any number of 'booster packs'......

 

[Skrag]

I get the impression that the UO team knows the billing system is a complete disaster, but doesn't have enough pull anymore to get anything done about it.

I mean when you call, Littlest Pet Shop Online has it's own number you push to talk to a rep, but UO gets lumped into the "other games" category and nobody there seems to have ever heard of it. Jesus.

 

[NuSair]

"A problem was encountered while processing your order:
Your zipcode or address does not match your credit card billing address.
Use the Edit button below to return to the address information page and make corrections. Then press the 'Cotinue Checkout' button to continue."

I am not saying it's the reason, but there are more numbers in your address than just your IP address that are used to identify your 'location'.

I live just outside of Atlanta, Georgia- yet if my IP is 'tracked' by someone to determine my location, there are times it will come up as me being in Virginia or West Virginia, for example.

A prefect example is right now- it is pulling up my IP as being in Tucker, Georgia; yet I am about 30 minutes from Tucker.
(EDIT: If your 'vendor' is using that for a method of ID'ing IPs/zip codes, they need to go back to Web Security 101)

That error you are getting means that the information you are putting in for the address/zip code does not match the information the credit card company has on file.

Now if that error is correct or not, I don't know, I am just sayin.

 

[MedeaDF]

Okay, this is getting really ridiculous now...

As I mentioned, I tried to get my codes via support.ea.com, because last time (with UO:SA) I had the same problem with uogamecodes.com. But I could order through the support back then with no problem.

But this time...

My last mail to them stated the following:

Dear (supportguyname),

I tried to buy the codes via uogamecodes.com again, but I have no chance. I always get the error #31, I tried it with MasterCard and Visa too - no luck, no UO:HS for me. Last time - with UO:Stygian Abyss - I could order codes via support system, I hope I can do it this time too!

Therefore my order as mentioned in my first mail still stands - I hope you can send me two codes for my two accounts!

Best regards,
xxx

And this was the answer I got:

Greetings xxx,

Thank you for writing us at Electronic Arts.

Let me informed you that Ultima Online: High Seas booster and other updates are available on uogamecodes but not on EA Store yet. Hence you will need to try there again.

For more help please check the link below:
UO: High Seas release - Ultima Online Forums

If there is anything else, we may assist you with, please contact us again. For any further questions or concern, you may visit our extensive knowledge base online at http://support.ea.com.

Thank you,
(supporguyname)
EA Online Support

1) Did this guy read my email? I already stated that I couldn't order my codes on uogamecodes.com!
2) Why the hell are EA giving out links to a player website which forces me to register a login to read the thread? And after I registered, the thread is even completely useless for my problem?!
3) Does EAMythic really want to sell those codes from the new booster to all customers?

This is really frustrating (again)...

BTW: I tried again, ordering on uogamecodes.com - no chance, as always, error #31.

 

[Siteswap]

Have a few answers for everyone

Not certain how technical you guys want it but from our end it seems we are having some problems with processes timing out. Net operations has isolated the problem and we are working to take care of this once and for all. It seems players are still able to purchase the booster, but there may be spikes in connectivity with the login server.

On the purchasing from on UOGamecodes store:

For players having problem with zipcodes and addresses.
There may be instances where the IP you have does not correlate the zip code you entered which may cause problems.

Many of the barriers you are experiencing are because of "fraud" crosschecks that have been put in place (people stealing credit cards, or using false addresses). The vendor has been somewhat responsive over the last day not only making sure that these measure are still in place, BUT also making sure if you have problems we can fix them.

I have a few of you who PMd me and I will pass on your account information to the respective store from which you purchased your code ... We'll keep working to get this all sorted as quickly as possible so you can get in game and play.


Purchasing from EA Store:

I have submitted a blanket ticket for UO and received an immediate response:


"[We] will investigate further, I see the same problem. If you can have some affected customers provide me with their order numbers and to attach their confirmation-email-without-code, I will [look into it]."

Also, the issue with not receiving a copy of the code via email has been resolved.

For those who were told EA Store was out of codes ...

"The codes are being uploaded into our Code Generation system and a process created for our agents to provide replacement codes after verifying purchase." - EA/HQ CS

For those in Europe attempting to use the EA store. We don't have the store available yet, but I'll try to get in the queue and update you on progress for getting HS on EA:Europe.


That's all I have for now ... keep pinging me if you need help on this front.

This is getting ridiculous. You only address some of the problems here for one thing. Have you even read the whole thread and documented all of the probelms identified? Some of which have been around for god knows how long.

According to your site, my credit card registered address and my input address do not match. Rubbish! This is the same credit card that I use to buy all over the internet, from reputable sellers, with no problems at all.

The longer this goes on and the more you attempt to bail water without really addressing the problems, the more incompetent it makes you and EA look. Internet shopping is not a new thing. Tens of thousands of companies do it virtually flawlessly. Why cant you?

edit: Never mind ... Ive just cancelled all 3 accounts, and im not purchasing your half finished crap.

...

 

[Olahorand]

Same here - just tried again.
A problem was encountered while processing your order:
There was a problem encountered while processing your order.
If you continue to have problems, you can order Ultima Online products over the phone.
Please call 1-866-543-5435 and press option 7 to speak with a sales representative.
Processor Error #31

This happens, if entering exactly the same data as in account management.

Trying to use location awareness by using IP addresses is an incredible bad method. In our German subsidiaries in the company it can be, that the external IP address is located in the Netherlands (see this always with initially opening Google there).
And yes, your customers travel around and not always are at a fixed location.

This is now the 3rd time in about two years. First time I wanted to spend about 100 USD for some codes (storage upgrades, item packs), failed and did not spend that money later. Second time with SA - I finally had to use the online chat of customer service from the uogamecodes link to purchase the 5 codes. Third time now.

If the PayByCash subsite would offer also the full bandwidth of the uogamecodes store, I could live with it, but it doesn't.

This is the only online store I have ever seen, which directly reduces the potential income instead of collecting money from willing customers.

*Salute*
Olahorand

 

[Aurelius]

I am not saying it's the reason, but there are more numbers in your address than just your IP address that are used to identify your 'location'.

Yep - but the IP addressing I'm allocated, as with a lot of UK internet users, comes from a series of regional/sub-regional 'pools' the supplier set up, and those are all, without fail, much bigger than postal code regions - so trying to identify the genuine 'me' through my IP and CC billing address is very likely to fail.

As you say, it's incredibly dense to try link any sort of geographical security to an IP, even more idiotic to try use that system world-wide when apparently there is only a shaky grasp of how the internet is deployed in other countries, all you do is create a false sense that you are applying a level of 'security' when you are actually doing nothing at all to combat potential fraud, but are virtually guaranteeing problems for anyone using pooling that is not linked directly to postcodes, or are travelling through different allocation areas.

It's a damn poor excuse for a system - so I'm not too surprised EA settled on it. They do that a lot, if it looks good and can be passed of as being 'beneficial' - as long as nobody actually thinks about it or understands what they have done...

 

[popps]

Have a few answers for everyone

Not certain how technical you guys want it but from our end it seems we are having some problems with processes timing out. Net operations has isolated the problem and we are working to take care of this once and for all. It seems players are still able to purchase the booster, but there may be spikes in connectivity with the login server.

On the purchasing from on UOGamecodes store:

For players having problem with zipcodes and addresses.
There may be instances where the IP you have does not correlate the zip code you entered which may cause problems.

Many of the barriers you are experiencing are because of "fraud" crosschecks that have been put in place (people stealing credit cards, or using false addresses). The vendor has been somewhat responsive over the last day not only making sure that these measure are still in place, BUT also making sure if you have problems we can fix them.

I have a few of you who PMd me and I will pass on your account information to the respective store from which you purchased your code ... We'll keep working to get this all sorted as quickly as possible so you can get in game and play.


Purchasing from EA Store:

I have submitted a blanket ticket for UO and received an immediate response:


"[We] will investigate further, I see the same problem. If you can have some affected customers provide me with their order numbers and to attach their confirmation-email-without-code, I will [look into it]."

Also, the issue with not receiving a copy of the code via email has been resolved.

For those who were told EA Store was out of codes ...

"The codes are being uploaded into our Code Generation system and a process created for our agents to provide replacement codes after verifying purchase." - EA/HQ CS

For those in Europe attempting to use the EA store. We don't have the store available yet, but I'll try to get in the queue and update you on progress for getting HS on EA:Europe.


That's all I have for now ... keep pinging me if you need help on this front.

...............................................................................

According to your site, my credit card registered address and my input address do not match. Rubbish! This is the same credit card that I use to buy all over the internet, from reputable sellers, with no problems at all.

................................................................................
...

It is even way more inexplicable to me.

I am getting the same #31 Error Code from the UOGamecodes web site and yet, the EXACT SAME credit card, with same billing address and everything I use it EVERY 6 MONTHs that go by to pay for my subscription fees for Ultima Online.

I mean, THE SAME FREAKING ONE CREDIT CARD !!!!

It is good to pay for my UO subscription, and it has been good for years now, but it is not good enough to pay for some UO codes ??

Hallo ??????????????????????????????????????

This is way over ridicolous. I can pay with my credit card for everything on the internet, INCLUDING my Ultima Online subscription fees, but NOT for codes I purchase on UOGamecodes ??

Gimme a break..............

 

[Aurelius]

Just for the hell of it I ran a set of tests on my current IP address - results are

ISP: Virgin Media
Organization: Virgin Media
Connection: Broadband
Proxy: None Detected
City: Wetherby
Region: York
Country: United Kingdom

Had to reboot the cable router a few times to get that particular result, since it has been allocating addresses from Nottingham, Leeds and a couple of other towns in the region, but finally it gets it spot on. So, the town matches my address on the credit card details that I use on the UOGamecodes site. Other than 'town', the UOGamecodes requires only one other piece of that information about my IP, the nation - and funnily enough, the choice of nation I make on UOGamecodes is indeed the UK, since that's where I live.

And the card is rejected.

Wonder what the next lame excuse for the site will be.... bet it's another total smokescreen about 'security' for users, when really it's about incompetence by the designers and contractors.

 

[MedeaDF]

Same here - just tried again.
A problem was encountered while processing your order:
There was a problem encountered while processing your order.
If you continue to have problems, you can order Ultima Online products over the phone.
Please call 1-866-543-5435 and press option 7 to speak with a sales representative.
Processor Error #31

If the shop is really checking IPs or stuff about the customer, then at least it should recognize that you're trying to order stuff from Europe (or at least: internationally). And then it should show the international phone number, which is (650) 628-4306 as stated in the support database.

BTW, this is exactly the message I always get.

And yes, one of the MasterCards I tried to use for buying codes are billed every 6 months without any problem - for paying for my two accounts, of course.

 

[popps]

Just for the hell of it I ran a set of tests on my current IP address - results are

ISP: Virgin Media
Organization: Virgin Media
Connection: Broadband
Proxy: None Detected
City: Wetherby
Region: York
Country: United Kingdom

Had to reboot the cable router a few times to get that particular result, since it has been allocating addresses from Nottingham, Leeds and a couple of other towns in the region, but finally it gets it spot on. So, the town matches my address on the credit card details that I use on the UOGamecodes site. Other than 'town', the UOGamecodes requires only one other piece of that information about my IP, the nation - and funnily enough, the choice of nation I make on UOGamecodes is indeed the UK, since that's where I live.

And the card is rejected.

Wonder what the next lame excuse for the site will be.... bet it's another total smokescreen about 'security' for users, when really it's about incompetence by the designers and contractors.

I wonder how many purchases are going lost because of all this hardness in purchasing the codes....

Not good for UO as the more resources available the better for Ultima Online.

But the most incredible thing to me, is that users' problems with UOGamecodes is nothing recent, at least to my personal experience (I gave up on buying from that site way time back....), and yet, these problems have not been solved.

What if users get fed up and stop trying to place an order ?
That is money and thus resources lost for the game.

I just can't, for the life of me, understand why these issues are not set as a #1 priority and solved, already......

It is kinda annoying as users to have to go through an incredible ordeal to simply place an order, not many might be willing to go through so much trouble to just buy a code.

And they are considering making Ultima Online a microtransactions game ?

REALLY ???

With all of the problems that many users experience with buying a code ??

Please..........

 

[Babble]

They stated somewhere that they are setting up new pages and they said some external company is doing it. They are just too late again for this UO box.

I wonder how Pogo can have hundreds of thousands of paying customers and for UO they don't even fix that damn website.

 

[Aurelius]

They stated somewhere that they are setting up new pages and they said some external company is doing it. They are just too late again for this UO box.

I wonder how Pogo can have hundreds of thousands of paying customers and for UO they don't even fix that damn website.

Since they are such an integral part of EA, how is it they can't get the UO products on all the EA regional stores, not just the US one, and solve the problem simply and quickly? Never seen an answer to that one that didn't boil down to 'regions don't know what UO is so are not interested in selling content for it' - whereas they sell gametime for Warhammer Online in the UK store, but not for UO.... so one part of EA/Mythic can get it done, but not another.

Right hand and left hand, as ever with EA absolutely no coordination, and nobody able to get a grip on the mess.

 

[Aurelius]

And they are considering making Ultima Online a microtransactions game ?

Riccitiello's apology to shareholders for their terrible underperformance was given the optimistic spin that it was all going to be solved in the future because microtransactions were going be massively important and make the company a huge success again.

Since this is a shining example of EA microtransaction management, maybe someone needs to let shareholders know they need to sell any holdings in EA, right now, since EA clearly can't implement their own plans for saving the company. Maybe someone needs to let John Riccitiello know too, I'm sure he'd be delighted at such a shining example of his words being put into action by the company he heads. Of course, nobody in EA/Mythic would dare, since it's not a company that encourages that sort of activity....... makes the middle managers nervous when people point out they are worthless...

 

[Sevin0oo0]

bump... ...until upgrading problems are resolved.

Looks like I won't be upgrading as soon as I planned, if at all (and I really wanted the extra storage, *sighs*, oh well). I just don't need the headache and aggravation of a fubar transaction. Seems awhile back there was a big ordeal about gamecodes store & they were going to be dropped, but fixed? the problems at the last minute. Aren't these the same types of problem? The problem is not bad scripting (scripts don't think), it's incompetent people, same over and over, same as ever.

 

[Aurelius]

Seems awhile back there was a big ordeal about gamecodes store & they were going to be dropped, but fixed? the problems at the last minute. Aren't these the same types of problem?

Yep, on at least two occasions - real shame so much of Stratics was lost, there were many threads back there explaining what was going wrong, and from memory it was remarkably similar to what is going wrong now - but the folks in the UO team who dealt with those, and sort of found ways around it, are probably not there now to tell Cal what happened so that bit of 'corporate memory' is gone and they are re-learning it all over again.

Which, of course, is sad in a way - but if they actually fixed the problem properly, there's be no need to hope there was a 'corporate memory' about it, because it would never arise again - so they'll likely reinvent the wheel again. Not clever, or efficient, but so often what happens.

 

[popps]

Which, of course, is sad in a way - but if they actually fixed the problem properly, there's be no need to hope there was a 'corporate memory' about it, because it would never arise again - so they'll likely reinvent the wheel again. Not clever, or efficient, but so often what happens.

Something else which I find making no sense whatsoever about UOGamecodes and the problems about placing an order, is the fact that before adding something to the Cart users get the following message :

Before purchasing the selected item, you must first verify your UO Account.
Your UO login information will not be stored or displayed anywhere.
It is simply being used to verify that you have an account.

Now, if UOGamecodes has access to the UO login/passwords database, WHY ON EARTH does it not have also access to players' credit card infos used to pay up for the UO subscription fees for that given account ?

This way, even if a player was placing an order from the Moon or from Mars it would not matter as long as the credit card being used to purchase a code for a given account matches that used to pay the subscription fees for that account as well as the e-mail used for that account and to purchase the code (which is the e-mail to which the code will be sent to....).

Would make sense or not ?

 

[Aurelius]

Would make sense or not ?

Only helpful for some people though - since UOGamecodes also (and I believe mainly) sells gametime for those who don't have a credit card registered with EA to pay the game fees.

All that's needed is someone to fix this supposed 'security feature' that mainly stops legitimate customers using the site. No need for any other complications at all. Since they can't seem to cope with doing that on it's own yet, it seems unwise to suggest they try anything that might be more complex ....

 

[Merion]

I have submitted a blanket ticket for UO and received an immediate response:


"[We] will investigate further, I see the same problem. If you can have some affected customers provide me with their order numbers and to attach their confirmation-email-without-code, I will [look into it]."

Also, the issue with not receiving a copy of the code via email has been resolved.

For those who were told EA Store was out of codes ...

"The codes are being uploaded into our Code Generation system and a process created for our agents to provide replacement codes after verifying purchase." - EA/HQ CS

Wait... you mean, you don't get canned responses? No fair!

 

[Xenobia]

I have never ever ever had trouble with the site (uogamecodes) I guess I'm the lucky one? I just wish they would put out a CD that could be purchased WITH ALL THE PATCHES so when I reload my computer or UO I don't have to wait 3 days to play because of the downloads. That is SO irritating! I will let my computer turn into an absolute mess before I reload it just because I know I can't play UO for days on end! Or put one in a jewel case or a paper sleeve and stick it on the store shelves. I would pay the 40 or 50 bucks just to have the disk on hand for reloads! It's getting as bad as WoW where patches are concerned.

 

[NuSair]

Now, if UOGamecodes has access to the UO login/passwords database, WHY ON EARTH does it not have also access to players' credit card infos used to pay up for the UO subscription fees for that given account ?

They might not have access to it (and honestly if they did, knowing it was an outside vendor I'd have a real big problem with it).

It just might be a case of you putting the information in, their server asking the UO login server if the information is correct and getting either a yes/no response. They wouldn't have direct access to the database.

Would make sense or not ?

It does make sense.

 

[popps]

Now, if UOGamecodes has access to the UO login/passwords database, WHY ON EARTH does it not have also access to players' credit card infos used to pay up for the UO subscription fees for that given account ?

They might not have access to it (and honestly if they did, knowing it was an outside vendor I'd have a real big problem with it).

Uhu ?

As an outside vendor it could be a concern that they have access to a user's credit card infos (which they will anyways once the user places the order to purchase a code using a credit card....) but it is ok that they have access to the entire database of Ultima Online players (logins/passwords) ?

How can that make any sense ?

It just might be a case of you putting the information in, their server asking the UO login server if the information is correct and getting either a yes/no response. They wouldn't have direct access to the database.

Well, we simply have NO IDEA how it is done so, as of now, and untill some official representative with knowledge of the dynamics explains it to us, any and all guesses are just as well good.........

Besides, even following that line of thought, couldn't it also be that the same question for login/password was also asked for the credit card to the UO servers getting a YES/NO answer for that, also ?

That is, once the user placing the order for the code on UOGamecodes enters all credit card infos, the vendor questions the UO server whether the infos match those for the UO subscription being paid with that credit card and if that is the case, it sends out a YES thus allowing the purchase even if the user if placing it from Alpha Centauri.....

 

[Skrag]

Someone posted the Euro phone number above, so I'll say again: Screw the website, pick up the phone.

They asked me a few security questions and then billed me for what I wanted, directly to the CC in my UO billing information. I didn't even have to give them my CC number over the phone.

Even THEY ran into some sort of technical problem, resulting in two failed attempts to charge me, and the bank calling to doublecheck that everything was legit. But I got what I wanted, I got it for the right price, and I got it a lot faster than I did screwing around with the website.

The EA billing system is a total disaster in general. Remember when WAR and DAOC players got billed dozens of times in a single month, resulting in giant charges of hundreds of dollars turning up on their cards? At least UO avoided that.

EA has a billing system for multiple games, it's a total misbegotten disaster, but Cal and the UO team don't run it. That's all I'm saying.

 

[popps]

This is getting beyond ridicolous, quite annoying........

In the past, since I was unable to purchase codes via UOGamecodes web site, I used to get them through http://support.ea.com/ . They would assist me there and help me with the purchase providing the codes sent to my e-mail.

This one time, to purchase the Booster pack, support answered me instead to call 650-628-1001 but when I did (after waiting on hold for like 20 minutes or more....) the rep who answered said they only assist for subscription issues and that he could not help me with the purchase.

So, I am back to square 1 trying to buy the code for the Booster pack from ea support which takes more than a day for each reply and that I am not even sure they will help me after the phone they referred me to did not work.......

This is utterly and freaking incredible to me that customers have to find it so damn difficult to spend their money on a product.....

Is Ultima Online so rich of resources that money is not much wanted ?

I remain speechless...........

 

[popps]

If the shop is really checking IPs or stuff about the customer, then at least it should recognize that you're trying to order stuff from Europe (or at least: internationally). And then it should show the international phone number, which is (650) 628-4306 as stated in the support database.

Just to make sure, I tried to also call the number you provided above (650) 628-4306 but I got the same exact recorded message and options as the number I called already, indicated to me by ea support (650-628-1001), which got me nowhere as in regards to purchasing the Booster Pack.......

 

[Sevin0oo0]

been a half dozen hours since I checked this thread, hoping for progress, still nada I see.

Big Booster Success! - ready for the next one? They say 2@yr, I can hardly wait (unless they keep buying in-house).
It was nice to see Cal step up, be even nicer if we could get some kind of regular response by Anybody, but then, why should they?

 

[Xenobia]

Uhu ?

As an outside vendor it could be a concern that they have access to a user's credit card infos (which they will anyways once the user places the order to purchase a code using a credit card....) but it is ok that they have access to the entire database of Ultima Online players (logins/passwords) ?

How can that make any sense ?




Well, we simply have NO IDEA how it is done so, as of now, and untill some official representative with knowledge of the dynamics explains it to us, any and all guesses are just as well good.........

Besides, even following that line of thought, couldn't it also be that the same question for login/password was also asked for the credit card to the UO servers getting a YES/NO answer for that, also ?

That is, once the user placing the order for the code on UOGamecodes enters all credit card infos, the vendor questions the UO server whether the infos match those for the UO subscription being paid with that credit card and if that is the case, it sends out a YES thus allowing the purchase even if the user if placing it from Alpha Centauri.....

I totally agree with you popps. It creeps me out a bit everytime I have to put my login and password into any website other than UO's website. I don't understand what it matters to them whether you have an account or not. What if I wanted to get a gift for a friend with a UO account and didn't have one of my own? Do they think that person is going to give up their account info to me so I can purchase a gift for them? I think not.

 

[Sevin0oo0]

another day, Good luck to all, I can't check back for about 12hrs.
This thread is Really depressing, maybe a few folks could share their Good experience buying this booster?

 

[Aurelius]

another day, Good luck to all, I can't check back for about 12hrs.
This thread is Really depressing, maybe a few folks could share their Good experience buying this booster?

I'm pretty sure the majority of folks had no problems at all, there are clearly plenty of people enjoying all the new content from what I've seen in-game. The test will be, have enough people made the purchase without any hassle so EA corporate like the look of the profits to date, so they can then afford to ignore the ones who are being shoddily treated....

 

[OK Lumberjack]

Three days now.

I finally got the codes, but can't update my account. I get past the screen where you enter the code, then the series of "Accept" buttons, only to get the "Internet Explorer cannot display the webpage"

Looks like people are having fun...

 

[anvira]

I'm experiencing the same thing...goto update acct...get the Cannot display issue....

How irritating

 

[Odin of Europa]

Hmmm PayByCash is an option for the Gamecodes store.
I will add this to the questions I've sent to the vendor.

- C

Any update on the PayByCash option?

 

[Olahorand]

Any update on the PayByCash option?

Its also an heavily ignored option - not only for High Seas - if you compare the offers on that site and on the uogamecodes main page.

*Salute*
Olahorand

 

[JC the Builder]

I notice that you can't find the booster in the EA store either by searching or a mention on the front page. It would be nice if EA advertised their own expansions =[