Help with tracert/ping?

[Flutter]

IDK who to send this to anymore. I'd like to know why my ping jumps to 150+ when I hit the ea.com servers.
IDK if you can see it I took a screenshot bc the boards wont allow the format. (or at least I cant figure it out)


Sorry it's such a blur. If someone could tell me how to format this properly...

 

[Maplestone]

Ultimately, all you can do is send in feedback on the performance with data.

This is probably something outside the dev team's direct control, but they can at least continue to push things along the chain ... as based on the reports we've seen over the months, it does look like some of you are hitting a bottleneck between Level3.net and ea.com (interesting, several other game companies have had similar complaints).

 

[Storm]

you should be able to use the copy command that is included with the program and then just paste into your post! I am glad I am not the only one having problems with connection it seems to be athe ea server or maybe 1 or 2 hops before !
I placed another post to see if i could get response from EA at least acknowledging there is a problem or that they are aware!

 

[Storm]

Ultimately, all you can do is send in feedback on the performance with data.

This is probably something outside the dev team's direct control, but they can at least continue to push things along the chain ... as based on the reports we've seen over the months, it does look like some of you are hitting a bottleneck between Level3.net and ea.com (interesting, several other game companies have had similar complaints).

I don't actually think its ea problem but as you said they can contact the appropriate people and try to have it fixed ! If we were to call they would not do a thing!

 

[Flutter]

I tried to copy and paste I assure you, but pasting into the stratics boards removes the spaces between the lines of information so it's just a jumbled mess.

 

[Thangorodrim]

Ultimately, all you can do is send in feedback on the performance with data.

This is probably something outside the dev team's direct control, but they can at least continue to push things along the chain ... as based on the reports we've seen over the months, it does look like some of you are hitting a bottleneck between Level3.net and ea.com (interesting, several other game companies have had similar complaints).

I have pointed out before that Level 3's wan is **** and this is well known in the industry.

I have also pointed out here to no avail that traceroute is not a bandwidth measurement or performance analysis tool, it is a network cartography tool. Additionally, ICMP is often prioritized differently by border routers in a highly tuned network so ICMP echo latency is not necessarily reflective of performance.

The thing to do if you actually want to help the network engineers troubleshoot the problem is take a packet capture of an actual game session when the problem is manifest. Send the pcap with your note. The pcap will actually contain information useful for diagnosing congestion or aberrant latency.

Wireshark is available for windows and requires zero specialized knowledge. Download it, install it, run a capture, save the pcap and mail it.

 

[DevilsOwn]

maybe hit your printscreen key and then cut out the little box so it's actual size? (just guessing, Flutter, I'm worse at this stuff than you are)

 

[Storm]

Copy-paste should work, but surround it with code tags ( {code}...{/code}, but [ and ] instead of { and } ).

 

[Flutter]

YAY! Thanks!

Host Name                                                Hop  Ping Time     Ping Avg       % Loss     Pkts r/s         Ping best/worst
* Unknown Host *                                          1    0ms           0ms            0%         43 / 43          0ms / 0ms
XXXXXXXXXXXXXXXXXXXXXXXXXXXX                              2    21ms          17ms           0%         43 / 43          7ms / 69ms
* Unknown Host *                                          3    31ms                         100%       0 / 43
* Unknown Host *                                          4    29ms                         100%       0 / 43
xe-10-1-0.bar1.Houston1.Level3.net                        5    20ms          28ms           0%         43 / 43          16ms / 63ms
ae-0-11.bar2.Houston1.Level3.net                          6    18ms          28ms           0%         43 / 43          16ms / 66ms
ae-7-7.ebr1.Atlanta2.Level3.net                           7    39ms          48ms           0%         43 / 43          30ms / 98ms
ae-63-60.ebr3.Atlanta2.Level3.net                         8    34ms          47ms           0%         43 / 43          31ms / 106ms
ae-2.ebr1.Washington1.Level3.net                          9    51ms          58ms           0%         43 / 43          43ms / 93ms
ae-71-71.csw2.Washington1.Level3.net                      10   52ms          61ms           0%         42 / 42          44ms / 97ms
ae-23-79.car3.Washington1.Level3.net                      11   58ms                         100%       0 / 42
ELECTRONIC.car3.Washington1.Level3.net                    12   63ms          56ms           0%         42 / 42          45ms / 105ms
fert08-eqx-iad.ea.com              159.153.224.238        13   134ms         160ms          2%         41 / 42          121ms / 305ms
* Unknown Host *                   159.153.233.35         14   135ms         148ms          0%         42 / 42          122ms / 200ms

 

[Storm]

you are very welcome Flutter glad I could help

 

[Flutter]

My ping to Catskills is normally 45-70ms with no packetloss.
While the 135 shown there doesn't sound bad, in pvp when your ping is jumping all over the place you do notice a difference. Especially playing against people who are running speeders. (which is almost everyone)
So I am stuck doing stuff in game when I'd rather be doing something else... or I could just run the same cheats my opposition runs.
I'm frustrated because I don't even know the right answer anymore.

 

[Storm]

This is one of the reasons I left pvp long ago I was on dial up then 28k i magine trying to pvp with that! now I have a nice connection to everywere but ea lol so there will be no pvp in the futere untill i can rely on my connection to EA!
as it is I can barely pvm !

 

[Malador]

Me too

It is like this until around midnight or 1:00 am est. I have been having this problem for over a month. Many are having this problem.

Target Name: greatlakes.owo.com
IP: 159.153.233.71
Date/Time: 10/15/2009 5:26:55 PM to 10/15/2009 5:27:11 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
2 17 0 0.0 6 152 16 swc02sgnwmi-gbe-13-2.sgnw.mi.charter.com [96.34.32.151]
3 17 0 0.0 6 19 8 crr01sgnwmi-gbe-2-0-0.sgnw.mi.charter.com [96.34.38.57]
4 17 0 0.0 7 18 10 [96.34.2.56]
5 17 0 0.0 12 89 20 te-3-2.car2.Detroit1.Level3.net [4.53.74.109]
6 17 0 0.0 12 164 47 ae-11-11.car1.Detroit1.Level3.net [4.69.133.245]
7 15 0 0.0 18 35 23 ae-8-8.ebr2.Chicago1.Level3.net [4.69.133.242]
8 17 0 0.0 18 23 19 ae-5.ebr2.Chicago2.Level3.net [4.69.140.194]
9 16 0 0.0 36 46 38 ae-2-2.ebr2.Washington1.Level3.net [4.69.132.70]
10 16 0 0.0 37 61 43 ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
11 16 0 0.0 37 48 39 ae-33-89.car3.Washington1.Level3.net [4.68.17.133]
12 16 0 0.0 37 53 40 ELECTRONIC.car3.Washington1.Level3.net [4.79.169.74]
13 16 0 0.0 121 337 151 fert07-eqx-iad.ea.com [159.153.224.230]
14 16 0 0.0 114 135 128 [159.153.233.71]

 

[Flutter]

Re: Me too

How do you pvp in triple digits with no speeder against ppl who run them?

 

[Maplestone]

Wireshark is available for windows and requires zero specialized knowledge. Download it, install it, run a capture, save the pcap and mail it.

I would personally wait for a request from the dev team for that level of detail ... if they aren't set up to analyze it, I'd worry you're just going to be dumping on Chrissay's disk quota as she tries to figure out where to store it.

(although it's possible that worrying about disk quotas may date me as a dinosaur)

 

[GarthGrey]

Your first line of 100% packet loss is actually coming from your own ISP, unless I"m wrong,the line of packet loss is related to the previous hop??

 

[Storm]

Flutter you should run a poll instead of the trace route it can be performed with same program and let it run about 50 to 100 times to get a good average !
then it would be easier to see where the problem is ! but with packet l;oss right at the start as grey said it may in your case be your isp!

 

[Flutter]

Your first line of 100% packet loss is actually coming from your own ISP, unless I"m wrong,the line of packet loss is related to the previous hop??

The lines that show 100% packet loss are irrelevant. They are just hops that are unpingable by the host.

 

[Flutter]

Flutter you should run a poll instead of the trace route it can be performed with same program and let it run about 50 to 100 times to get a good average !
then it would be easier to see where the problem is ! but with packet l;oss right at the start as grey said it may in your case be your isp!

The above is run for about 43.(note the packets sent/received column) I don't show any real packetloss until the 13th hop.

 

[Storm]

The above is run for about 43.(note the packets sent/received column) I don't show any real packetloss until the 13th hop.

ok just checking I also am having problems with 12 and 13 in your list!

 

[Thangorodrim]

I would personally wait for a request from the dev team for that level of detail ... if they aren't set up to analyze it, I'd worry you're just going to be dumping on Chrissay's disk quota as she tries to figure out where to store it.

(although it's possible that worrying about disk quotas may date me as a dinosaur)

Anyone capable of configuring the gear they use can analyze the pcap.

The issue is that Level 3 is likely the problem, more properly the peering going on in that DC with Level 3 and everyone else. So, the issue is partially political.

The only way the EA engineers can get a resolution is with the technical data, which cannot be derived from ICMP tools to track packet routes and see if a host is up - the actual purposes of traceroute and ping.

It seems folk are more interested playing around and pretending than actually resolving the problem.

 

[Thangorodrim]

The above is run for about 43.(note the packets sent/received column) I don't show any real packetloss until the 13th hop.

Which is also irrelevant. ICMP packet loss and latency is irrelevant to TCP connection problems.

Its typical to deprioritize, drop or rate limit ICMP in a network tuned for TCP connections of specific characteristics.

If you would pay attention to what I posted above you would find out that whatever the situation you could probably tune your TCP parameters to optimize your UO connection. It depends on your connection type and speed, platform, etc.

I should not bother, but:

 4  be-80-ar01.area4.il.chicago.comcast.net (68.87.230.153)  15.759 ms  15.809 ms  16.310 ms
 5  pos-1-12-0-0-cr01.chicago.il.ibone.comcast.net (68.86.90.53)  16.376 ms  16.842 ms  16.923 ms
 6  xe-9-0-0.edge1.Chicago2.Level3.net (4.71.248.33)  15.162 ms  8.923 ms  13.604 ms
 7  vlan52.ebr2.Chicago2.Level3.net (4.69.138.190)  13.676 ms  13.296 ms  13.312 ms
 8  ae-2-2.ebr2.Washington1.Level3.net (4.69.132.70)  42.134 ms  45.415 ms  44.967 ms
 9  ae-72-72.csw2.Washington1.Level3.net (4.69.134.150)  56.900 ms  56.473 ms  56.879 ms
10  ae-23-79.car3.Washington1.Level3.net (4.68.17.69)  44.597 ms  44.569 ms  44.594 ms
11  ELECTRONIC.car3.Washington1.Level3.net (4.79.169.74)  44.556 ms  44.514 ms *
12  fert07-eqx-iad.ea.com (159.153.224.230)  147.719 ms  137.709 ms  142.022 ms

 2  251.ge-1-3-9.cr2.sea1.speakeasy.net (69.17.82.57)  0.277 ms  0.260 ms  0.262 ms
 3  ge-6-11-440.car2.Seattle1.Level3.net (209.247.91.169)  0.566 ms  0.456 ms  0.426 ms
 4  ae-32-52.ebr2.Seattle1.Level3.net (4.68.105.62)  2.910 ms  0.740 ms  0.556 ms
 5  ae-2.ebr2.Denver1.Level3.net (4.69.132.54)  30.618 ms  32.926 ms  35.765 ms
 6  ae-3.ebr1.Chicago2.Level3.net (4.69.132.62)  50.589 ms  50.380 ms  50.240 ms
 7  ae-1-100.ebr2.Chicago2.Level3.net (4.69.132.114)  50.496 ms  50.428 ms  50.409 ms
 8  ae-2-2.ebr2.Washington1.Level3.net (4.69.132.70)  68.168 ms  68.173 ms  68.143 ms
 9  ae-72-72.csw2.Washington1.Level3.net (4.69.134.150)  74.642 ms  79.057 ms  72.384 ms
10  ae-23-79.car3.Washington1.Level3.net (4.68.17.69)  69.142 ms  68.854 ms  68.997 ms
11  ELECTRONIC.car3.Washington1.Level3.net (4.79.169.74)  69.352 ms  69.095 ms  68.704 ms
12  fert07-eqx-iad.ea.com (159.153.224.230)  163.679 ms  167.134 ms  166.693 ms

 2  te9-2.3568.mpd01.ord01.atlas.cogentco.com (38.112.36.73)  0.866 ms * *
 3  te3-4.mpd01.ord03.atlas.cogentco.com (154.54.6.206)  1.922 ms * *
 4  144.232.25.9 (144.232.25.9)  3.476 ms * *
 5  sl-crs2-chi-0-6-3-0.sprintlink.net (144.232.19.237)  3.454 ms * *
 6  sl-crs1-akr-0-4-5-0.sprintlink.net (144.232.24.48)  9.369 ms * *
 7  sl-crs1-dc-0-0-0-2.sprintlink.net (144.232.18.219)  27.810 ms * *
 8  sl-st20-ash-8-0-0.sprintlink.net (144.232.18.222)  26.619 ms * *
 9  144.223.246.6 (144.223.246.6)  26.792 ms * *
10  159.153.224.182 (159.153.224.182)  27.813 ms * *
11  fert07-eqx-iad.ea.com (159.153.224.230)  27.797 ms  28.752 ms  28.749 ms

These were pulled simultaneously.

Last time. Take a packet capture and talk to your ISP.

 

[Maplestone]

The only way the EA engineers can get a resolution is with the technical data, which cannot be derived from ICMP tools to track packet routes and see if a host is up - the actual purposes of traceroute and ping.

Just to clarify, I was not discouraging your idea, my point was that if the team is not requesting detailed data, then you run the risk of it being just a lump of bits sitting in a mailbox ... I was just suggesting offering to gather the data first and then send it if/when they ask for it.

( nitpicking over the etiquette of providing data dumps is a bad habit I picked up in an old job )

*offers encouragement for you to continue helping*
*steps aside*

 

[Storm]

pretty sure what we DO need is for the devs or someone to acknowledge the problem ! and then request whatever they need and I am absolutely positive the community here will get them what they want!
anyone happen to know who there is in charge of the department?

 

[Flutter]

pretty sure what we DO need is for the devs or someone to acknowledge the problem ! and then request whatever they need and I am absolutely positive the community here will get them what they want!
anyone happen to know who there is in charge of the department?

/Agree.
Sorry but all of what Thangorodrim is saying is Greek to me. None of that means a damn thing because I don't understand it. Ping, hops and packetloss I do understand, and I have it... and I can see from the trace where it is coming from. End of story.
I'd like to get some sort of word on this, even if it's just Chrissay saing "we hear you we are looking into it"