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Let's return to the original topic please.
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I have had a number of issues and first called the service number in India
(Oh come on, your name is NOT Justin). This group seems to have limited ability to solve problems and usually advises you that you will be called within 48 hours by a TSO tech in the US.
I have always been called back. My interactions with the CA TSO techs has been positive and my problems, have for the most part, been solved. I have found them competent, friendly and eager to help.
What they can fix they fix, what they cannot fix, as it falls under the realm of the developers, (Example:I put my pink poodle cage down to open and it poofed) they are unable to fix.
Although I have had no luck getting a response when using the posted e-mail for reporting problems (missing orange lava lamp completion card) they were aware OF my e-mails...Only they knew the total number (12) times I had used that e-mail to report it.
There was a time, where there were NO numbers listed to contact Maxis, and absolutely NO e-mail response, so I consider the current level of customer service a heck of a lot higher than it used to be.
I will say, that the TSO CA team did get my account back from hackers, and returned to me everything the slick hacker had stolen. Got to give a gold star on that one.
I think they are trying, and because I have been here since Jan 03, I just can't just give the new team a blanket bad rating. I am just thankful that I have a number I can call, and the person at the other end is quite willing to do all they can to help, whether or not I get the result
<u>I</u> particularly want.