<font color="purple"> It worked for me I am playing as I type this. </font> this is what ea tech told me:: Hello Pam,
Thank you for contacting Electronic Arts. The first step is to end any processes running in the background that maybe conflicting with the game. To do this, please follow the steps below:
1) Hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Applications tab; this will list all current programs that are running.
2) Close all other programs by double-clicking on them. You will need to repeat this process after closing each application.
3) Click on the processes tab. There will be a list of programs sorted into separate columns. One of the columns will be called "Username."
4) Click on "Username." This will sort the processes list by which program or system property is using them. The only programs we will be concerned with are the ones listed under either "Owner" or your Windows log-on name. We do NOT need to change or alter any processes listed under "Local Service," "Network Service," or "System." The only two programs that we need running under your username or Owner are going to be Explorer and Tskmgr. All of the other processes running on your username will need to be highlighted and you click on "End Process" to close these programs. When you re-start your computer, all of these programs will come back on running in Windows.
After that we will add one more step to alleviate any possible installation errors.
1) Click on the Start button.
2) Click on Run.
3) Type C:\Program Files\Common Files into the text box and press OK.
4) Right-click on the InstallShield folder, and choose rename.
5) Change the name to InstallShieldOld.
6) Start the game installation again to reinstall the 1) InstallShield components with the newest version.
Try the install once again to see if this has resolved the issue. If you have any further questions please reply to this email.
Thank you,
EA Tech Lewis
EA Online Support.
try and see if it works for you.
HAPPY HOLIDAYS