S
Shelann
Guest
I am experiencing the exact same problem as Qute Pi. I live in SE Louisiana.
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12/15/2007 11:45 AM PST. Possible problems connecting TSO.
- Thread starter imported_LFancey
- Start date
- Watchers 0
N
natissee
Guest
I have not been able to get on for 3 days now. Day before yesterday I got the update was unable to load successfully. So I uninstalled and reinstalled. Then all day yesterday I got the server was down. This morning I am getting again that the update failed to load successfully. Any suggestions?
N
natissee
Guest
I got it! Thank you!
I
imported_LFancey
Guest
Service seems to be restored.
Lee
Lee
K
K-C
Guest
I still cant get in I am sitting at 35%. Is there a trick to it? I keep getting Error 23/22 and 102 messages. lots of numbers
I
imported_LFancey
Guest
K-C
What happens after? What error message do you get?
Lee
What happens after? What error message do you get?
Lee
K
K-C
Guest
I get a message saying the server is down try again later
I
imported_LFancey
Guest
K-C,
Ok... thanks..
its being looked at.
Ok... thanks..
its being looked at.
G
Guest
Guest
<font color="blue"> </font> Ummm Help hehe When I Run The Game To Go To TC3 It Loads Up And Everything Then Shows The EA Land Logo Then The Game Poofs And Thats It, It Wont Do Anything Else. I Try To Sign In Again And It Does The Same Thing.
I
imported_Qute Pi
Guest
<blockquote><hr>
Service seems to be restored.
Lee
[/ QUOTE ]
I'm going on day 3 of not being able to sign into the game period.
How disappointing...
and then after seeing other post subjects, I'm really tired of this...
Service seems to be restored.
Lee
[/ QUOTE ]
I'm going on day 3 of not being able to sign into the game period.
How disappointing...
and then after seeing other post subjects, I'm really tired of this...
G
Guest
Guest
I can say that i haven't had any problems
I
imported_LFancey
Guest
Qute Pi,
Are you getting the following error message? Or something close?
Failed to connect to the server. This may be due to networking issues or could be due to scheduled server maintenance. Please verify your network connection and select 'Retry' to attept to update the game again, or select 'Quit' to exit the game.
Thanks
Lee
Are you getting the following error message? Or something close?
Failed to connect to the server. This may be due to networking issues or could be due to scheduled server maintenance. Please verify your network connection and select 'Retry' to attept to update the game again, or select 'Quit' to exit the game.
Thanks
Lee
G
Guest
Guest
Have you all tried restarting your computer and modem/router if you are on broadband (cable or DSL)?
G
Guest
Guest
I Tryed Everything And I'm Still Having The Same Problem.
P
prncesfrmheaven
Guest
I keep getting an error that says
An error was detected on the last game update attempt. To insure the game is playable we need to verify the game directory. Verification can take from 10 to 20 minutes. Please select 'verify' to begin or 'quit' to exit the game and try again later.
I hit verify and it goes and goes and goes and then gives me another error. <font color="pink"> </font>
An error was detected on the last game update attempt. To insure the game is playable we need to verify the game directory. Verification can take from 10 to 20 minutes. Please select 'verify' to begin or 'quit' to exit the game and try again later.
I hit verify and it goes and goes and goes and then gives me another error. <font color="pink"> </font>
T
TKSpeedy1
Guest
<blockquote><hr>
I keep getting an error that says
An error was detected on the last game update attempt. To insure the game is playable we need to verify the game directory. Verification can take from 10 to 20 minutes. Please select 'verify' to begin or 'quit' to exit the game and try again later.
I hit verify and it goes and goes and goes and then gives me another error. <font color="pink"> </font>
[/ QUOTE ]
That's what I've been getting....
And before anyone asks, I don't have the new EALand log in installed. I just use the regular TSO log in screen I've always used. Works for me....usually.
And I'm not even trying to get into TC3. I don't have a sim there, so in case it hasn't been mentioned, it seems to be a problem with all cities. Anyway, I finally got the problem resolved on my end. What I had to do is update my TSOClient first....6.5 MB (1395 files). Then suddenly, just like that, everything started working.
HTH.
I keep getting an error that says
An error was detected on the last game update attempt. To insure the game is playable we need to verify the game directory. Verification can take from 10 to 20 minutes. Please select 'verify' to begin or 'quit' to exit the game and try again later.
I hit verify and it goes and goes and goes and then gives me another error. <font color="pink"> </font>
[/ QUOTE ]
That's what I've been getting....
And before anyone asks, I don't have the new EALand log in installed. I just use the regular TSO log in screen I've always used. Works for me....usually.
HTH.
I
imported_LFancey
Guest
Those stuck in the verify loop please try this. Patch to the TC3 city first.
Lee
Lee
G
Guest
Guest
Still Not Working
I
imported_LFancey
Guest
I have done everything I can from home to try to resolve the issues.
Lee
Lee
G
Guest
Guest
The chair is against the wall, John has a brown mustache
G
Guest
Guest
Great Now I Have A Game I Can't Play, How Fun Is That.............
P
prncesfrmheaven
Guest
I don't know what happened but now mine is updating and it's 91.6 MB and has now been going for almost 3 hours. WTH? It's only 50% done. <font color="pink"> </font>
P
Pami
Guest
G
Guest
Guest
<blockquote><hr>
The chair is against the wall, John has a brown mustach
[/ QUOTE ]
wound my heart with a monotonous languor.
The chair is against the wall, John has a brown mustach
[/ QUOTE ]
wound my heart with a monotonous languor.
P
Pami
Guest
P
prncesfrmheaven
Guest
I totally agree! I am paying for it and can't even get online. It's now been almost 4-5 hours and guess what? It's still going.
P
Pami
Guest
<font color="blue"> Some people haven't even been able to play since the update to bring snow into map view and it really sucks too. </font>
I
imported_JimDog
Guest
Lee,
Something's wrong with the web services too. It may or may not be related to this issue, but seemed to start sometime yesterday evening. It works sporadically but most of the time it's giving an error message:
<blockquote><hr>
Bad Gateway
The proxy server received an invalid response from an upstream server.
[/ QUOTE ]
Something's wrong with the web services too. It may or may not be related to this issue, but seemed to start sometime yesterday evening. It works sporadically but most of the time it's giving an error message:
<blockquote><hr>
Bad Gateway
The proxy server received an invalid response from an upstream server.
[/ QUOTE ]
I
imported_Qute Pi
Guest
<blockquote><hr>
Qute Pi,
Are you getting the following error message? Or something close?
Failed to connect to the server. This may be due to networking issues or could be due to scheduled server maintenance. Please verify your network connection and select 'Retry' to attept to update the game again, or select 'Quit' to exit the game.
Thanks
Lee
[/ QUOTE ]
That was my message on friday and saturday.
On sunday I had a different message:
An error was detected on the last game update attempt. To insure the game is playable we need to verify the game directory. Verification can take from 10 to 20 minutes. Please select 'verify' to begin or 'quit' to exit the game and try again later. I hit verify and it goes and goes and goes and then gives me another error.
Also I can not patch to TC3 and then TSO...I get the same errors for both.
Lee, I appreciate you trying to help us from home, on your days off. However I really think someone needs to be in place or on call so these things don't happen. This isn't the first time this has happened. What am I paying for? I don't bother to patch to TC3 anymore, too many problems, and now I still get problems, and I am not trying to test anymore. How will I be compensated since people who can play already have been. People sit around bragging about what rare items they get while playing while some of us can't even get into the game. I'm very disappointed in many aspects.
Qute Pi,
Are you getting the following error message? Or something close?
Failed to connect to the server. This may be due to networking issues or could be due to scheduled server maintenance. Please verify your network connection and select 'Retry' to attept to update the game again, or select 'Quit' to exit the game.
Thanks
Lee
[/ QUOTE ]
That was my message on friday and saturday.
On sunday I had a different message:
An error was detected on the last game update attempt. To insure the game is playable we need to verify the game directory. Verification can take from 10 to 20 minutes. Please select 'verify' to begin or 'quit' to exit the game and try again later. I hit verify and it goes and goes and goes and then gives me another error.
Also I can not patch to TC3 and then TSO...I get the same errors for both.
Lee, I appreciate you trying to help us from home, on your days off. However I really think someone needs to be in place or on call so these things don't happen. This isn't the first time this has happened. What am I paying for? I don't bother to patch to TC3 anymore, too many problems, and now I still get problems, and I am not trying to test anymore. How will I be compensated since people who can play already have been. People sit around bragging about what rare items they get while playing while some of us can't even get into the game. I'm very disappointed in many aspects.
I
imported_DutchAmerica
Guest
I patched between the cities several times on my TC3 updated folders this past weekend without any trouble.
I even used one of my old folders late Saturday night. I had to let it update for the snow, but I got into the production cities without a problem.
I even used one of my old folders late Saturday night. I had to let it update for the snow, but I got into the production cities without a problem.
I
imported_LFancey
Guest
Qute Pi,
So you are now stuck in a verification loop is that correct?
Lee
So you are now stuck in a verification loop is that correct?
Lee
I
imported_Qute Pi
Guest
As of yesterday...I was.
I'm back to rl work time, so I won't be able to try again till I get home...
It's fine, I want to give up anyway.
I'm back to rl work time, so I won't be able to try again till I get home...
It's fine, I want to give up anyway.
I
imported_LFancey
Guest
Oh,
Ok well you have my YIM if you change your mind.
Lee
Ok well you have my YIM if you change your mind.
Lee
I
imported_Qute Pi
Guest
Thanks Lee, I will need to get in to get everything squared away either way
P
Pami
Guest
I
imported_LFancey
Guest
Pami,
I am sorry I don't know exactly how to fix this issue yet. I will post information when I have it.
Lee
I am sorry I don't know exactly how to fix this issue yet. I will post information when I have it.
Lee
G
Guest
Guest
Its Been 2 Days And I Tryed Everything I Know Of And I Still Can't Get Into The Game.
P
Pami
Guest
<font color="purple"> I have had my computer formatted and had Vista reinstalled on my pc. I installed new and improved TSO and it did the 1.5 MB and restarted hoping it would update again and it went to update and then to verify and went to both over and over again. I hope that the ones that can't play get days added to their account including myself for not being able to play a game that we pay for monthly. I sent my update error picture to TSO and hoping that helps them find the problem and fix it very soon. I am having TSO withdrawls. I have been playing at www.pogo.com and www.secondlife.com and living on this board for days. </font>
L
ladywolf
Guest
Thank you for this tip, my friend was locked out for 3 days, I sent him what you said, and he got back in.
C
caroleatdesigns
Guest
Hmmm, could it be:
Running with 2 or more accounts? If you are running .exe and .client I think the secret is to always start with .exe and once it is up in TC3, start .client for second choice TC3 or another city
I found problems if I started .client then tried .exe.
Hope this helps,
Lisa Markets
Running with 2 or more accounts? If you are running .exe and .client I think the secret is to always start with .exe and once it is up in TC3, start .client for second choice TC3 or another city
I found problems if I started .client then tried .exe.
Hope this helps,
Lisa Markets
I
imported_DutchAmerica
Guest
Good point!
When I used my old folders with the old version of TSO, I needed to be sure to use the exe icon in order to get the updates.
I know I got stuck in the verification restart thing once. There was a thread somewhere here Lee had done and when I had followed his instruction correctly, I got it. But I do recall that I had to cold boot my machine before I finally got the update. But I definitely had to use exe when working from the old version of the game.
Didn't we have to get an addition download for C++ or something like that? Do we still need that?
When I used my old folders with the old version of TSO, I needed to be sure to use the exe icon in order to get the updates.
I know I got stuck in the verification restart thing once. There was a thread somewhere here Lee had done and when I had followed his instruction correctly, I got it. But I do recall that I had to cold boot my machine before I finally got the update. But I definitely had to use exe when working from the old version of the game.
Didn't we have to get an addition download for C++ or something like that? Do we still need that?
I
imported_DutchAmerica
Guest
I'm not impressed with SL at all.
I've tried it twice and twice I felt like I was pulling my teeth out or speaking with slugs at their customer service department. In fact, I figure if I'd have poured salt on them, they probably would have melted.
This is TSO and it's what I play. If I wanted to play SL, that's where I'd be and I'd be on their boards.
I've tried it twice and twice I felt like I was pulling my teeth out or speaking with slugs at their customer service department. In fact, I figure if I'd have poured salt on them, they probably would have melted.
This is TSO and it's what I play. If I wanted to play SL, that's where I'd be and I'd be on their boards.
I
imported_Qute Pi
Guest
<blockquote><hr>
Hmmm, could it be:
Running with 2 or more accounts? If you are running .exe and .client I think the secret is to always start with .exe and once it is up in TC3, start .client for second choice TC3 or another city
I found problems if I started .client then tried .exe.
Hope this helps,
Lisa Markets
[/ QUOTE ]
I am in game now, but i was doing it in the right order for 3 days and that didn't help.
Finally the patch verification went to TC3 and then I was able to patch to TSO.
But Sunday it wouldn't patch to TC3 first so I don't know what made the difference. But it finally worked.
Hmmm, could it be:
Running with 2 or more accounts? If you are running .exe and .client I think the secret is to always start with .exe and once it is up in TC3, start .client for second choice TC3 or another city
I found problems if I started .client then tried .exe.
Hope this helps,
Lisa Markets
[/ QUOTE ]
I am in game now, but i was doing it in the right order for 3 days and that didn't help.
Finally the patch verification went to TC3 and then I was able to patch to TSO.
But Sunday it wouldn't patch to TC3 first so I don't know what made the difference. But it finally worked.
P
Pami
Guest
Please sent me what he told you to do I still can't get into game
P
Pami
Guest
I am finally getting an update when selecting tc3 and hoping when I get it all done I can go into game and have a sigh of relief when I see my sim and sim house.
HAPPY HOLIDAYS!!!!
HAPPY HOLIDAYS!!!!
G
Guest
Guest
I'm Still Having The Same Problem When I Run The Game To Go To TC3 Or Any Other City It Loads Up And Everything Then Shows The EA Land Logo Then The Game Poofs And Thats It, It Wont Do Anything Else. I Try To Sign In Again And It Does The Same Thing. I Even Tryed From The Maxis Folder And I Get The Same Thing, I Took Out TSO And I Reinstalled It And Did All The Up Dates And I Still Get The Same Thing. WTF Is The Problem, I Know Its Not My Comp Cuz It Happends On My Laptop And My Other PC.....HELP
P
Pami
Guest
<font color="purple"> It worked for me I am playing as I type this. </font> this is what ea tech told me:: Hello Pam,
Thank you for contacting Electronic Arts. The first step is to end any processes running in the background that maybe conflicting with the game. To do this, please follow the steps below:
1) Hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Applications tab; this will list all current programs that are running.
2) Close all other programs by double-clicking on them. You will need to repeat this process after closing each application.
3) Click on the processes tab. There will be a list of programs sorted into separate columns. One of the columns will be called "Username."
4) Click on "Username." This will sort the processes list by which program or system property is using them. The only programs we will be concerned with are the ones listed under either "Owner" or your Windows log-on name. We do NOT need to change or alter any processes listed under "Local Service," "Network Service," or "System." The only two programs that we need running under your username or Owner are going to be Explorer and Tskmgr. All of the other processes running on your username will need to be highlighted and you click on "End Process" to close these programs. When you re-start your computer, all of these programs will come back on running in Windows.
After that we will add one more step to alleviate any possible installation errors.
1) Click on the Start button.
2) Click on Run.
3) Type C:\Program Files\Common Files into the text box and press OK.
4) Right-click on the InstallShield folder, and choose rename.
5) Change the name to InstallShieldOld.
6) Start the game installation again to reinstall the 1) InstallShield components with the newest version.
Try the install once again to see if this has resolved the issue. If you have any further questions please reply to this email.
Thank you,
EA Tech Lewis
EA Online Support.
try and see if it works for you.
HAPPY HOLIDAYS
Thank you for contacting Electronic Arts. The first step is to end any processes running in the background that maybe conflicting with the game. To do this, please follow the steps below:
1) Hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Applications tab; this will list all current programs that are running.
2) Close all other programs by double-clicking on them. You will need to repeat this process after closing each application.
3) Click on the processes tab. There will be a list of programs sorted into separate columns. One of the columns will be called "Username."
4) Click on "Username." This will sort the processes list by which program or system property is using them. The only programs we will be concerned with are the ones listed under either "Owner" or your Windows log-on name. We do NOT need to change or alter any processes listed under "Local Service," "Network Service," or "System." The only two programs that we need running under your username or Owner are going to be Explorer and Tskmgr. All of the other processes running on your username will need to be highlighted and you click on "End Process" to close these programs. When you re-start your computer, all of these programs will come back on running in Windows.
After that we will add one more step to alleviate any possible installation errors.
1) Click on the Start button.
2) Click on Run.
3) Type C:\Program Files\Common Files into the text box and press OK.
4) Right-click on the InstallShield folder, and choose rename.
5) Change the name to InstallShieldOld.
6) Start the game installation again to reinstall the 1) InstallShield components with the newest version.
Try the install once again to see if this has resolved the issue. If you have any further questions please reply to this email.
Thank you,
EA Tech Lewis
EA Online Support.
try and see if it works for you.
HAPPY HOLIDAYS
G
Guest
Guest
Guess I'll Be Canceling My Accts I Tryed That And Still The Same Problem
This Stinks After 4+ Years Of Playing
I Have No Idea What's Wrong
*Sigh*
I
imported_DutchAmerica
Guest
That still sounds like a directx problem.
I had that same exact thing happen on mine. Once I went through the steps of updating directx, the application didn't 'poof' on me any longer.
And back then I had both a laptop and a desktop both doing the same thing, but turns out, both of them needed the directx update.
Are you still on the same computer or a different one for this past 4 years?
I had that same exact thing happen on mine. Once I went through the steps of updating directx, the application didn't 'poof' on me any longer.
And back then I had both a laptop and a desktop both doing the same thing, but turns out, both of them needed the directx update.
Are you still on the same computer or a different one for this past 4 years?
P
Pami
Guest
Someone said they downloaded EA Land and they got into TSO after that.
HAPPY HOLIDAYS!!!!
HAPPY HOLIDAYS!!!!