Here. I'll have ChatGPT write a canned response for you.
Write a response for a complaint from an ultima online player from the Ultima Online Producer Mesanna. Let them know that Broadsword Entertainment is aware of the issue and EA (their parent company) is working on a fix. The complaint: a player from Italy is concerned that they are unable to access the EA store to purchase Ultima online game time codes and they expressed concern that Broadsword does not care about international subscribers
Subject: Re: Access Issues with EA Store - Ultima Online
Dear [Player's Name],
Thank you for taking the time to write to us regarding your concerns about accessing the EA store to purchase Ultima Online game time codes. We value every single member of our community, and we are committed to making your gaming experience the best it can be, irrespective of your location.
Please accept our sincerest apologies for the inconvenience you have experienced. We understand the frustration that comes with issues like this, and we would like to assure you that we are taking your complaint very seriously.
We have already escalated your concerns to our parent company, Electronic Arts (EA), and they are currently working diligently to resolve the issue. The development team is in the process of investigating and implementing a solution to ensure that all international players, including our valued Italian community, can access the store without restrictions.
Broadsword Entertainment, as the developer of Ultima Online, is deeply committed to all our players across the globe. We want to reassure you that we do indeed care about our international subscribers, and are striving to provide the same level of service and access to everyone, regardless of their geographical location.
In the meantime, we would recommend you to keep checking back for updates on the issue. If you need any other assistance or have any further concerns, please don't hesitate to reach out to our customer support. We truly appreciate your patience and understanding during this time.
We look forward to seeing you back in the realm of Ultima Online very soon. Thank you for your continued support and loyalty to our game.
Best regards,
Mesanna
Ultima Online Producer
Broadsword Online Games