you offically lost a customer.

[aarons6]

so my friend has been playing now for 2 weeks.. she purchased the UO:SA and High Seas booster pack..

when she tried to apply the code it says invalid code.
she called customer "no" support and they said they couldnt help her at all..
after being on hold for an hour and switching from department to department
they REFUNDED HER MONEY..

yes thats right, she said SCREW IT.. NO MORE..


GREAT JOB EA, WAY TO KEEP THIS GAME ALIVE..

 

[Viper09]

...did you try PMing Cal or Mes?

 

[Stashy]

Who are Cal and Mes? I'm having this exact same issue. Seems I picked a bad time to return to the game, though I'm not giving up just yet

 

[AirmidCecht]

Stashy and aaron,

Did either you or your friend get word of the account migration and issues?

I'm just curious because not everyone checks uo.com or fansites for info. If you can let us know it might be helpful. Aside from fansites and the main site I know FB and twitter get updated as well. But perhaps we can suggest to them to highlight it on the log in page?

I hope you guys hang in there with the rest of us!

 

[the 4th man]

so my friend has been playing now for 2 weeks.. she purchased the UO:SA and High Seas booster pack..

when she tried to apply the code it says invalid code.
she called customer "no" support and they said they couldnt help her at all..
after being on hold for an hour and switching from department to department
they REFUNDED HER MONEY..

yes thats right, she said SCREW IT.. NO MORE..


GREAT JOB EA, WAY TO KEEP THIS GAME ALIVE..

Find out what's going on before you return.....or better yet, post on here and look like a fool. As for your friend, she can't handle, what, an hour?? I pity her.

Life's more than an hour, and so are let downs and wrong turns.

 

[Stashy]

I'd seen earlier messages on uoherald, and was aware of the downtime that happened previously because I was using the trial during the weekend. However, I didn't know they were still having issues making new accounts 'til I tried. Been goin' through hell to get this game, seems kinda silly but I'll keep trying.

 

[aarons6]

Find out what's going on before you return.....or better yet, post on here and look like a fool. As for your friend, she can't handle, what, an hour?? I pity her.

Life's more than an hour, and so are let downs and wrong turns.

an hour was wasted on HOLD..
also right now im on HOLD for the last 45 minutes on web chat..

as per their request i have made a new email address for her, redone both a trial and a retail uo account

both of them are saying code INVALID..

so how do i look like a fool???

nowhere does it say on EA.COM where to PURCHASE THE GAME FOR REAL $$$ does it say you wont beable to play it any time soon.
the guy on chat say it could be WEEKS before the website will let you input codes.. ARE YOU KIDDING?? WEEKS???

as for my problem only 1 account i have has gametime left.. the other ones i was going to refill this week.. problem is i cant even go to the page to do so as that doesnt work either..

so what happens when my last account runs out of time?

 

[SixUnder]

so my friend has been playing now for 2 weeks.. she purchased the UO:SA and High Seas booster pack..

when she tried to apply the code it says invalid code.
she called customer "no" support and they said they couldnt help her at all..
after being on hold for an hour and switching from department to department
they REFUNDED HER MONEY..

yes thats right, she said SCREW IT.. NO MORE..


GREAT JOB EA, WAY TO KEEP THIS GAME ALIVE..

codes dont work for me either.

i emailed them, no dice yet.

i am missing to accounts that wont show on my drop down tab in new system.

what a mess.

 

[Viper09]

A game is really fubar'ed if you have to PM the producer of the game to get your issues resolved.

I weep for UO.

Well if the options left are complaining on a forum or trying to contact the devs who can work around CS then i'd prefer to contact the devs. If you prefer to do the prior then its your choice.

 

[Stashy]

I weep for UO too. I won't give up...no. Not an option. But I did wait an entire hour in their web chat queue, waiting for a tier 2 support rep that they forwarded me to. Only to hit number one in the queue (much excitement!) and be told:

There are no advisors available to chat with you right now. Please try again later.

Ow

EDIT - By the way I'd love to contact the Devs! I just have no idea who *Cal and Mes* are.

 

[Cetric]

Sucks to be the people that play this game without forum hunting, that don't know anything about pming cal or mesanna.

seems like if you didn't hop on stratics you would never know wtf is going on.

 

[Xalan Dementia]

you guys have read where if an account was active before the change they will stay in a active limbo till this gets smoothed over. dont worry about applying gametime till aftewards, your not gonna lose anything.

 

[NBG]

Find out what's going on before you return.....or better yet, post on here and look like a fool. As for your friend, she can't handle, what, an hour?? I pity her.

Life's more than an hour, and so are let downs and wrong turns.

To be honest, they should have stopped selling codes prior to the migration or place a warning message on the sales page (Especially when they would not refund the purchase).

How EA/Mythic not get sued for selling products that users can not use at the time of purchase without any warning is beyond me. The kicker is that they do not have ETA on when the product can be used !!!!!!

If this is legal, then I guess every company can start selling imaginary products that can not be used and not provide any refund.

What EA/Mythic is doing at the moment could be considered fraud if someone gets pissed off enough to sue them over 10-20 dollars. If EA can be sued for the counselor BS and lose then I don't see how they can win this one.

EA/Mythic make this right before you lose more of our subscription funds to lawsuits instead of making the game better.

 

[Siteswap]

Well if the options left are complaining on a forum or trying to contact the devs who can work around CS then i'd prefer to contact the devs. If you prefer to do the prior then its your choice.

One of the options is taking your money elsewhere, which I can see more and more people doing if this latest debacle continues much longer.

 

[Petra Fyde]

I'm sorry people are having such a bad experience.
On 10th August Cal posted on UOHerald:

One final note on the account center migration: If you have purchased gametime, expansions, or boosters in the last few days please do not make an attempt to apply them.

On 12th August Cal posted on UOHerald:

Code Redemption
DO NOT yet redeem your gametime codes. We discovered additional steps we need to implement before allowing players to redeem gametime cards. We will take steps to ensure all players whose gametime has lapsed can continue to play the game.

and finally on 15th August Rowland posted on UOHerald

•At the present time please do not attempt to redeem gametime codes. This was mentioned last week, but we want to make certain all player data and account age issues are sorted before users assign more game time. In the interim, we have protocols in place to make certain houses and accounts do not lapse or go inactive during this time.

They did TRY to tell people.

 

[Stashy]

I'm not trying to be difficult or a pest; I'm not anywhere near as upset as the original poster in this thread. But Petra, should it really be on a new player to read through multiple general news posts or sift through other site's forums (such as stratics) after they've bought a game to see if it....still works? One would assume such a message would be on the main account page when you sign in.

Instead, after entering my new account code, I get a very generic *Invalid Code* message. So being the good lil' one I am, i head to support. I get in line, and I wait.

After an hour, I hit number one in queue....and I get thrown out of it, with the line that no support reps are available. I get back in queue because I feel its a bit odd to get tossed at number one. Good thing I did, because I was forwarded to another queue to wait another hour!

Finally, I did get in touch with a support rep. He was very nice, and I feel he tried his best, but in the end he couldn't do a thing. Now I feel I've been reasonable and have followed a standard line a customer should. I went calmly to customer support, I asked for help, they tried and I left on an unsatisfied but still positive note. No angry outbursts from me!

With all that said, I still find it highly uncool that they couldn't stop taking money from new customers until the issues are resolved, and make those issues known in the most looked at place when one has account issues...on the account page.

 

[Vrog Groggor]

August 10th was the last time it was officially mentioned NOT to enter expansion or booster pack codes. Since then, there has been several official updates mentioning gametime codes, but the expansions and boosters have been left out of those statements. Now, i have been playing mmorpgs since M59 and have been through the trenches when it comes to accounts and official statements, etc... but there is a very real difference between gametime codes (billing) and expansion codes (account privileges)

So, I waited to buy my SA upgrade until they stopped mentioning expansions in their updates, and even as of today they fail to mention anything about expansions not working yet, in their update.

Luckily, I am thoroughly enjoying the game without SA. But I can certainly understand the frustration that people have with being able to purchase an expansion code on the official website and not being able to use that code even 6 days later... and not having any official word posted on the subject of these booster and expansion codes since 8/10. EA CS told somebody in this thread that it might be weeks. I was personally told by EA that they are "hoping it will be fixed this week". It's a bit ridiculous that they are still allowing these codes to sell without having any idea internally, when they might be able to be applied.

They should have ceased all sales of codes, gametime, expansion and booster items, until this was complete and tested.

 

[NBG]

I'm sorry people are having such a bad experience.
On 10th August Cal posted on UOHerald:


On 12th August Cal posted on UOHerald:

and finally on 15th August Rowland posted on UOHerald


They did TRY to tell people.

Continue to sell products without warning at the sales page "After" they have noticed the issue could not be defended at all by their UOHearld notices.

What I find disturbing is that they continue to sell the codes even after they uncovered the issue. What is even more disturbing is that they would not offer a refund in this situation when they have no idea when the issue will be fixed.

If this kind of behavior is legal then what would stop other companies from doing the same thing? Other industries are heavily regulated with regard to such behavior.

Would this kind of behavior be acceptable with you apply it to food, drug, auto, ect............ NO it would not be.

What they are trying to do is wrong plain and simple.

 

[Zosimus]

Continue to sell products without warning at the sales page "After" they have noticed the issue could not be defended at all by their UOHearld notices.

What I find disturbing is that they continue to sell the codes even after they uncovered the issue. What is even more disturbing is that they would not offer a refund in this situation when they have no idea when the issue will be fixed.

If this kind of behavior is legal then what would stop other companies from doing the same thing? Other industries are heavily regulated with regard to such behavior.

Would this kind of behavior be acceptable with you apply it to food, drug, auto, ect............ NO it would not be.

What they are trying to do is wrong plain and simple.

This is why I love ArenaNet. Never have the issues like EA does

Btw if anybody in the gaming field looking for work/experience they are hiring internships. Check the 2 links below.

ArenaNet Class of 2012 Internship Program Now Accepting Applications – ArenaNet Blog

Jobs - ArenaNet

 

[RavenWinterHawk]

so my friend has been playing now for 2 weeks.. she purchased the UO:SA and High Seas booster pack..

when she tried to apply the code it says invalid code.
she called customer "no" support and they said they couldnt help her at all..
after being on hold for an hour and switching from department to department
they REFUNDED HER MONEY..

yes thats right, she said SCREW IT.. NO MORE..


GREAT JOB EA, WAY TO KEEP THIS GAME ALIVE..

Ease up. You know they are in a middle of a big change. Why not relax a week and see what happens?

 

[RavenWinterHawk]

I'm not trying to be difficult or a pest; I'm not anywhere near as upset as the original poster in this thread. But Petra, should it really be on a new player to read through multiple general news posts or sift through other site's forums (such as stratics) after they've bought a game to see if it....still works? One would assume such a message would be on the main account page when you sign in.

Instead, after entering my new account code, I get a very generic *Invalid Code* message. So being the good lil' one I am, i head to support. I get in line, and I wait.

After an hour, I hit number one in queue....and I get thrown out of it, with the line that no support reps are available. I get back in queue because I feel its a bit odd to get tossed at number one. Good thing I did, because I was forwarded to another queue to wait another hour!

Finally, I did get in touch with a support rep. He was very nice, and I feel he tried his best, but in the end he couldn't do a thing. Now I feel I've been reasonable and have followed a standard line a customer should. I went calmly to customer support, I asked for help, they tried and I left on an unsatisfied but still positive note. No angry outbursts from me!

With all that said, I still find it highly uncool that they couldn't stop taking money from new customers until the issues are resolved, and make those issues known in the most looked at place when one has account issues...on the account page.

They cant email everyone. I would agree 50 50. It would be nice if at log in, you read dont redeem codes right now.

 

[Simon]

It would be nice if at log in, you read dont redeem codes right now.

That would be too easy.

 

[Stashy]

They cant email everyone. I would agree 50 50. It would be nice if at log in, you read dont redeem codes right now.

I'm not really sure what you mean by *they can't email everyone*. I never mentioned anything about that. Taking money readily, then springing the fact you can't make a new account - that's what irks me.

 

[Darkarna]

so my friend has been playing now for 2 weeks.. she purchased the UO:SA and High Seas booster pack..

when she tried to apply the code it says invalid code.
she called customer "no" support and they said they couldnt help her at all..
after being on hold for an hour and switching from department to department
they REFUNDED HER MONEY..

yes thats right, she said SCREW IT.. NO MORE..


GREAT JOB EA, WAY TO KEEP THIS GAME ALIVE..

Unfortunately, it seems that this migration process is a complicated one. Folks jumping up and down, this includes new players, need to sit back and wait for these things to get resolved. Yes, it is frustrating, I do not even have my account details yet, but as I was told with my previous post, be patient. I am assuming when this has been resolved then things can move forward, but until then I guess it is just a waiting game. If a road has having major work done to it and you have to take a detour to get to your destination, do you moan and complain to your local environment officers? Or do you wait till its complete? Most of us will just have to wait, potentially the work being done will benefit everyone in the long run.. perhaps?

 

[Stashy]

Unfortunately, it seems that this migration process is a complicated one. Folks jumping up and down, this includes new players, need to sit back and wait for these things to get resolved. Yes, it is frustrating, I do not even have my account details yet, but as I was told with my previous post, be patient. I am assuming when this has been resolved then things can move forward, but until then I guess it is just a waiting game. If a road has having major work done to it and you have to take a detour to get to your destination, do you moan and complain to your local environment officers? Or do you wait till its complete? Most of us will just have to wait, potentially the work being done will benefit everyone in the long run.. perhaps?

I'm playing devil's advocate here, really I am. But if a road is having major work done, that detour you speak of has signs to tell you where to go to get around it. No such animal here

 

[Aurelius]

If a road has having major work done to it and you have to take a detour to get to your destination, do you moan and complain to your local environment officers?

No, because where I live, they tell me in advance, notify alternate routes, and usually complete the work when they promise to - rather than the EA method of tell people nothing, guesstimate hopelessly wrong timetables, cause more confusion by poor or no explanation, charge people for things they know they cannot use without any warnings about it....

In short - I don't moan and complain at unavoidable problems where the damage and inconvenience is partially offset through efficiency and accurate, effective communications. This whole mess, like so many other messes created by EA, meets neither of those criteria at all.

 

[Heartseeker]

I'm playing devil's advocate here, really I am. But if a road is having major work done, that detour you speak of has signs to tell you where to go to get around it. No such animal here

Sounds like you registered recently just to complain.

Why is change so hard for people?

I found the system easy to use, and the site is better than the old one.

Just my opinion, but not everyone is having issues....

That being said I can understand people's frustration; in a week or two things will be back to normal, and you'll be crashing regularly like the rest of us....

 

[Stashy]

Sounds like you registered recently just to complain.

Why is change so hard for people?

I found the system easy to use, and the site is better than the old one.

Just my opinion, but not everyone is having issues....

That being said I can understand people's frustration; in a week or two things will be back to normal, and you'll be crashing regularly like the rest of us....

Actually, I registered in 2009. I came here a few days ago seeking advice on shard selection. I was a happy lil' fellow, and I was quite reasonable at the start of this thread (and still am).

If you'll read what has been said in this thread by myself, you'll notice a gradual change in mood. That's due to people like you who make foolish comments based on inaccurate malarkey.

For me, change has absolutely nothing to do with it. I think their new account management site stinks, but I don't recall complaining about it. Nah, what I complained about (reasonably, don't confuse me with people who are clearly more upset such as aaron) was the fact Electronic Arts was all too happy to take my money for a new game account I can't play, and at this point there is no telling when I will be playing.

 

[Radun]

"Charging people for codes they can't redeem/use" is not exactly the case.
You'll be able to use your codes once the new account system is up and all the bugs are worked out.
Seriously, coming on stratics and whining about issues that the devs have already addressed on uo.com isn't going to get the bugs worked out any faster/sooner.
.. And I don't see what good emailing the Messanna or whoever else is going to do either.. They already told you on uo.com that they're working on the issues and working out the bugs in the new system.. Telling a developer about an issue they're already working to resolve doesn't make the fix come any faster.

I don't think EA/Mythic has broken any actual laws here... And if anyone tried to take them to court over $10-$20 then

Spoiler

the judge would laugh at them, and dismiss their case. Their case would literally be laughed out of court.

 

[Sevin0oo0]

Sucks to be the people that play this game without forum hunting, that don't know anything about pming cal or mesanna.

I doubt I would PM either of them anyways - I go by what they E-Mail with, which At first, it 'appeared' you had to DL a 34mb application (.exe) to manage your accts - interesting to see that work on my Mac.
This came off the webpage trying to follow links from the Single email EA sent me. Nothing of if you have problems...

"In the coming months your EA Account and profile will be upgraded to a new Origin™ Account. Your identity, order history and preferences will remain unchanged and we will notify you via email when this transition takes place."
Thought the migration just happened? They sent a global email saying months when it was really days?
Did someone say it'd be done on the 11th, which would be Next Month?
I would probably NOT sign up to a non-company web-site forum to get help with my account - I'd Terminate the account, by freezing or cancelling my credit card associated
Kids are usually like their parents, With the parent (EA) being so full of crap (as this fiasco clearly shows), now I understand why we're treated the way we are from the Dev's.

 

[Petra Fyde]

Again, I'm sorry people are having such a bad experience. At this point in time all we can advise people to do is hold on to their codes and watch UOHerald for an announcement that it is safe to use them

Since this thread seems to now be serving no other purpose than troll bait I think we'll call it closed.