Why was the phone number taken off the UO website?

[Promathia]

Contact Info | Mythic Entertainment | Ultima Online

"Technical and Billing Support: You can contact the Technical or Billing Support by e-mail via [email protected]. You can also contact Technical or Billing Support via help.ea.com. This website allows you to leave your phone number and we'll call you back. Our Technical and Billing phone support hours are 10am to 10pm EST, seven days a week.."



^ That used to have a phone number listed...now it doesn't. Yet it DOES give what their phone hours are....lol?

 

[Promathia]

wow...so I found the number...and you cant even speak to anyone anymore about UO. If the game isnt listed in the first list, you have to go to the website? wtf?

I guess the only option is to go online...and they call you back...

It would have been nice to have been updated on this change.....

 

[Promathia]

So if Im being hacked, I can no longer call directly? I have to do some form online and wait to be called? lol?

 

[Petra Fyde]

Try this page:
I've logged into the Account Management Page, now what do I do? | Mythic Entertainment | Ultima Online

 

[Promathia]

Try this page:
I've logged into the Account Management Page, now what do I do? | Mythic Entertainment | Ultima Online

Its the same. You cant actually call them about UO, it just says to go to help.ea.com.


Btw credit goes to Animocity for finding this out. This is very disappointing

 

[Lady Laurel]

I have done the call back feature that it shows, and I got a call back within the time frame that it showed. The option tells you what their current call back time is, for example: I checked it right now and it said that the current time frame for a call back is within 5 minutes. I know it is a pain, but it might be helpful for some, like maybe those outside of the US so they do not have to pay the call charges?

 

[Mandrake of DF]

If they cover the long distance callback to my celluar - within same wait time... id be happy... My last call to EA costed me more than few months of subscritpion.

 

[Smurcoch]

Just google EA toll Free Number.

That's what I did, and it works just fine.

 

[Sevin0oo0]

@Mandrake - you maybe should check with your carrier, but when I'm called from EUR, i'm not the one charged. and when i Call EUR, they are not the ones charged for the cell to cell calls.