• Hail Guest!
    We're looking for Community Content Contribuitors to Stratics. If you would like to write articles, fan fiction, do guild or shard event recaps, it's simple. Find out how in this thread: Community Contributions
  • Greetings Guest, Having Login Issues? Check this thread!
  • Hail Guest!,
    Please take a moment to read this post reminding you all of the importance of Account Security.
  • Hail Guest!
    Please read the new announcement concerning the upcoming addition to Stratics. You can find the announcement Here!

[UO Herald] Shard Issues

THP

Always Present
Stratics Veteran
Stratics Legend
Devs when europa is finally fixed and stable can u please give us the full explanation why our shard was down nearly 90% of the day so far yet other just had little pops on/off...please tell/inform us europa players the real reason why we Europa lost the first full days play on europa.
 
W

wee papa smurf

Guest
Shard reverted to three weeks ago, sorry for any inconvenience caused and heres a soulstone fragment to say sorry.......
 

Aurelius

Babbling Loonie
Stratics Veteran
Stratics Legend
Chrissay Zeeman
09 Sep 2009 09:53:20

We are experiencing issues with Europa. At this time we have brought the shard down to further investigate the issue. We apologize for any inconvenience this may have caused. Please check here in approximately 2 hours for an additional update.

UPDATE 11:22 AM EST: We have updated all of the shards with a hot fix for the issue that was happening. We will continue to monitor all of the shards and provide any updates within this thread.


The fairly clear implication of what's up on UO Herald is that the problems have been fixed - which is true for most shards, apparently, but plain wrong regarding Europa.

Can it at least be updated to be clear, even if there's no timetable for a fix it's poor to give an impression things are working properly when they certainly are not.....
 
Y

yorky

Guest
From what I've gathered from the other posts there seems to be have been a serious bug/exploit which is why they haven't said much about it, they will probably let us know when its fixed which makes sense.

Glad I just had that 2 hours nap, ill be wide awake tonight when they bring the server back up :D
 

Bobar

Babbling Loonie
Stratics Veteran
Stratics Legend
From what I've gathered from the other posts there seems to be have been a serious bug/exploit which is why they haven't said much about it, they will probably let us know when its fixed which makes sense.

Glad I just had that 2 hours nap, ill be wide awake tonight when they bring the server back up :D
Er - dont you mean IF?. Considering after we have waited 2 hours for another update Europa will have been down 12 hours.
 
Y

yorky

Guest
Er - dont you mean IF?. Considering after we have waited 2 hours for another update Europa will have been down 12 hours.
No.. 'when' is accurate. All we need to do is stand in a circle , hold hands, close our eyes and use our will power to make it so! And if that doesnt work .. complain like true Europa'eans until it does work :D
 
F

Flinx

Guest
So, if the shard Europa is realy back at 22:00 CEST the day in Europe is almost over. SA went online late yesterday. So almost all online time on this shard were in the main playtime of non-europeans. Thats not entirely fair to economy. In my opinion the shard has to be closed up to 9:00 CEST tomorow or any other main playtime in
Europe. (your logs will for sure determine the correct times) So not only americans can use the first hours, gather items, place houses, ...

Just my 2 Cent ...
 
K

King Frankie

Guest
money back please? this is just silly you have all that money and all the resources to manage a simple basic server. comon now...:cursing:
 

Draconi

Most explosive UO Legend
VIP
Stratics Veteran
Stratics Legend
Devs when europa is finally fixed and stable can u please give us the full explanation why our shard was down nearly 90% of the day so far yet other just had little pops on/off...please tell/inform us europa players the real reason why we Europa lost the first full days play on europa.
I'm afraid they're two separate issues. The first one has been completely resolved, but the second is affecting Europa, Mizuho, Yamato, and Wakoku.
 

Pinco

UOEC Modder
Stratics Veteran
Stratics Legend
SA seems to be bugged, so the one who partecipate to closed beta will pay back our keys and EA will give us another promotional code :p
 

THP

Always Present
Stratics Veteran
Stratics Legend
Draconi WE HAVE BEEN DOWN OVER 1/2 A DAY............i took a day of work for day one of UOSA.

WTF is happening on europa...........+13 hours down on day 1

Outrageous!!!! money back please- free upgrade for europa players!!

Dont!!! even think about flicking a silly soul frag token at us for compo.
 

Slayvite

Crazed Zealot
Supporter
Stratics Veteran
Stratics Legend
I'm afraid they're two separate issues. The first one has been completely resolved, but the second is affecting Europa, Mizuho, Yamato, and Wakoku.
Well that explains why we get lag on Europa. Were in the Asian network, thats one heck of a ping from UK. :party::party:
 

Mapper

Crazed Zealot
Alumni
Stratics Veteran
Stratics Legend
WE HAVE BEEN DOWN OVER 1/2 A DAY............

WTF is happening on europa...........+13 hours down on day 1

Outrageous!!!! money back please- free upgrade for europa players!!

Dont!!! even think about flicking a silly soul frag token at us for compo.
Pff you said it was 90% of the day earlier.. but your right, Id love a free gift for this!
 
C

Calis M^N

Guest
I'm afraid they're two separate issues. The first one has been completely resolved, but the second is affecting Europa, Mizuho, Yamato, and Wakoku.
Draconi.. no disrespect to yourself im sure your busy and all.. but telling us there is an issue isnt cutting it anymore... you obviously know what the issue is... maybe some kinda more detailed reason..... there have been people saying its other taking advantage of bugs or exploits etc... since youve taken the shards down can you not tell us if this is the case... because if it is we shouldnt be directing our greivence at you but at the greedy low lifes that use said bugs/exploits..... it may help the heart ache us europa players are feeling :) (yes im laying it on thick)
 
S

soulstoner

Guest
OMG you guys !!! ..... you're still down - wow - I'm so sorry to hear that .. shoot, Atlantic was only down like 20 minutes ... don't mean to rub it in just sending condolences .... darn. anywho maybe read through Tina Small's Sticky post for when you get on - it's very helpful and good -............ cheeeeeze :heart:
 
Y

yorky

Guest
Draconi.. no disrespect to yourself im sure your busy and all.. but telling us there is an issue isnt cutting it anymore... you obviously know what the issue is... maybe some kinda more detailed reason..... there have been people saying its other taking advantage of bugs or exploits etc... since youve taken the shards down can you not tell us if this is the case... because if it is we shouldnt be directing our greivence at you but at the greedy low lifes that use said bugs/exploits..... it may help the heart ache us europa players are feeling :) (yes im laying it on thick)
I was like .. OMG still down .. no wai! but then i realised even if they told me that circuit junction A26 had burnt out or that sub program code line 302 is causing a feedback loop, that really it would make absolutely no difference what-so-ever, shard will be up when its up.
 

Aurelius

Babbling Loonie
Stratics Veteran
Stratics Legend
You Must have an eta for us?
Nice though one would be, they may not have one yet - could be some bizarre hardware driver/SA coding clash, or a component that can't handle some of the extra data transfer, or a link with the new sub-server handling SA not being quite compatible with the existing stuff, or something else entirely...

Unlike many times in the past, when it seemed Europa was a 'forgotten stepchild', I'm actually sure they are working hard to sort it out, but it's not going to be quick.

Can't even say I'm too fussed over a 'compensation' either, to be honest, just having the server back would be good enough for me!

Nice to see the Europa status on the Herald is updated though, even if it's bad news it's clearer what is happening.
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
Nice though one would be, they may not have one yet - could be some bizarre hardware driver/SA coding clash, or a component that can't handle some of the extra data transfer, or a link with the new sub-server handling SA not being quite compatible with the existing stuff, or something else entirely...

Unlike many times in the past, when it seemed Europa was a 'forgotten stepchild', I'm actually sure they are working hard to sort it out, but it's not going to be quick.

Can't even say I'm too fussed over a 'compensation' either, to be honest, just having the server back would be good enough for me!

Nice to see the Europa status on the Herald is updated though, even if it's bad news it's clearer what is happening.
Although I understand your points. I like many other just find this whole situation unacceptable.

The lack of information to start with. The lack of information even when they did give us something. The lack on info as to what the actuall problem is (the shard is down and they're going to fix it so what does it matter)

I'm sure they're working on the issue but for it to take this long, just isn't right. I'm not annoyed that there is a problem, problems happen. I'm annoyed that we've been kept in the dark for so long. I'm annoyed that a game which has a farily large portion of its playbase in Europe seems to have to wait for the Americas to awake before we hear anything.

I like you, would just prefer the shard to go back up, but an extra days gametime wouldn't go amis to cover todays loss.
 

R Traveler

Crazed Zealot
Stratics Veteran
Stratics Legend
UPDATE 3:49 PM EST: We are still investigating issues on the Europa shard. We will provide an update in approximately 2 hours or less. Keep checking back here for details.
;(
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
I think its safe to say, anyone who needs to go to bed for work tomorrow, isn't going to get to play.

Thats not me atleast!
 
M

Melissa Rohan

Guest
The lack or an explanation is puzzling but I'm sure they have a good reason for it. If its a major bug or exploit let them figure it out and fix it. They wouldn't want people from other shards doing the same. If they're after dupers let them investigate. It'll get fixed. You can be certain it must be pretty major for them to keep us down for so long. If its that serious I'd rather it be down longer and fixed for good rather than rushing the job and having the shard yo-yo ing up and down.

Theres always other shards to play on!

Melissa
 
D

diabloverdo

Guest
See you tomorrow. Take care.

Can we get a SOT of imbuing for this great first day?!

Diabloverdo
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
The lack or an explanation is puzzling but I'm sure they have a good reason for it. If its a major bug or exploit let them figure it out and fix it. They wouldn't want people from other shards doing the same. If they're after dupers let them investigate. It'll get fixed. You can be certain it must be pretty major for them to keep us down for so long. If its that serious I'd rather it be down longer and fixed for good rather than rushing the job and having the shard yo-yo ing up and down.

Theres always other shards to play on!

Melissa
Its not just the lack of explanation, its the time it took for them to even acknowledge an issue and the sporadic updates since then. I very much doubt Chrissay is working on the situation for example so it how hard would it be for her to keep us more informed then we have been already.
 

The Scandinavian

Certifiable
Stratics Veteran
Stratics Legend
Aaarg,

save us brave Europeans.

After two days of imbuing I have managed to get exactly 0 gains !

First day was 0 because it was impossible to make it to Ter Mur.
And second because...well you know why.

Its strange that Im suprised,after all its a known thing to all vets that never do anything useful the first days after launch.


Regards
The Scandinavian
 

Heimi

Babbling Loonie
Stratics Veteran
Stratics Legend
Its not just the lack of explanation, its the time it took for them to even acknowledge an issue and the sporadic updates since then. I very much doubt Chrissay is working on the situation for example so it how hard would it be for her to keep us more informed then we have been already.
Because the people fixing it are busy fixing it and not calling in every 5 minutes to give status reports that wouldn't even help anyway. Seriously, moaning on UHall alot isn't going to make them get it fixed faster. Just accept you can't play today.
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
Because the people fixing it are busy fixing it and not calling in every 5 minutes to give status reports that wouldn't even help anyway. Seriously, moaning on UHall alot isn't going to make them get it fixed faster. Just accept you can't play today.
Why should I accept that when its something I pay for?

I'm not suggesting they call in every 5 mins, but a little more than every 2 hours wouldn't be too much to ask.

Seeing as I can't play the game, what else am I meant to do apart from moan on Uhall?
 
M

MazJ

Guest
Because the people fixing it are busy fixing it and not calling in every 5 minutes to give status reports that wouldn't even help anyway. Seriously, moaning on UHall alot isn't going to make them get it fixed faster. Just accept you can't play today.
FACE IT YOU HATE THE FACT YOU CANT PLAY TOO!
 

Pinco

UOEC Modder
Stratics Veteran
Stratics Legend
Seeing as I can't play the game, what else am I meant to do apart from moan on Uhall?
you can go sleep :D

the day is come to the end and there is no chance to play until tomorrow... so, let's go all to sleep and let's try tomorrow :p
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
you can go sleep :D

the day is come to the end and there is no chance to play until tomorrow... so, let's go all to sleep and let's try tomorrow :p
Then I'll have to get up early and do stuff with the kids. I'd rather stay up late and play :p
 

Pinco

UOEC Modder
Stratics Veteran
Stratics Legend
I have to say thanks to the beta tester and devs for don't see this bug...
I lost my only free day in the week to wait the server fix :(

now I have to play at work tomorrow XD
 

Aurelius

Babbling Loonie
Stratics Veteran
Stratics Legend
Although I understand your points. I like many other just find this whole situation unacceptable.
I completely agree, it's not right - although I avoid 'unacceptable' since my only option other than accept it is give up UO, and that's unlikely :)

It certainly should not happen - there are bigger games out there, with larger numbers of, and probably more complex, server clusters running them, but UO seems to have more system problems than all it's competitors added together.

But.... I remember what UO customer support on these sort of issues used to be, and believe me, compared to those days this is a flood of information. Could be better, certainly, but it is slowly getting better.

So many things are still woefully poor - my contenders for worst being in-game support, enforcement of the ToS (gibberish though it may be, if it's there it should at least be adhered to!), and inconsistent GM actions - but I've not reached the tipping point on their handling of this 'situation', sad though it is for players to experience.
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
I completely agree, it's not right - although I avoid 'unacceptable' since my only option other than accept it is give up UO, and that's unlikely :)

It certainly should not happen - there are bigger games out there, with larger numbers of, and probably more complex, server clusters running them, but UO seems to have more system problems than all it's competitors added together.

But.... I remember what UO customer support on these sort of issues used to be, and believe me, compared to those days this is a flood of information. Could be better, certainly, but it is slowly getting better.

So many things are still woefully poor - my contenders for worst being in-game support, enforcement of the ToS (gibberish though it may be, if it's there it should at least be adhered to!), and inconsistent GM actions - but I've not reached the tipping point on their handling of this 'situation', sad though it is for players to experience.
Ahhh, you see, I don't remember those days! Sounds like its a good job I didn't play then :)
 

LadyNico

Always Present
Stratics Veteran
Stratics Legend
Despite probably having little to no sleep since before launch, the Devs ARE on the case addressing whatever ails us on Europa. Pitching hissy fits and/or demanding compensation is rather unlikely to speed up the process - Quite the reverse!

As UO expansion launch days go, on the whole this has actually been rather painless. I've not been telestormed, nor blackholed, nor placed a house repeatedly only to lose it again in a revert.

I HAVE, however, been able to explore Ter Mur on other shards.

I HAVE created a gargy "Bob" on Chessie, where I explored the new city and surrounding areas. I also got to play around with throwing skill, which looks interesting.

I HAVE marked my entry point runes on Siege so I'm good to go there.

So Europa's down. We'll live! Honest!

ps: Am I the only Europa player who doesn't need to be the shard's very first GM Imbuer and has no desire whatsoever to plop down a house in Ter Mur?
 
K

Kiminality

Guest
I love the way no one's really demanding compensation for this downtime ;)

I remember other shards have had folk demanding compensation after only a couple of hours down...
:heart: Europeans
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
ps: Am I the only Europa player who doesn't need to be the shard's very first GM Imbuer and has no desire whatsoever to plop down a house in Ter Mur?
I don't care about that, I just want to play with some half decent skills characters.
 
A

Anrymeel

Guest
I completely agree, it's not right - although I avoid 'unacceptable' since my only option other than accept it is give up UO, and that's unlikely :)

It certainly should not happen - there are bigger games out there, with larger numbers of, and probably more complex, server clusters running them, but UO seems to have more system problems than all it's competitors added together.

But.... I remember what UO customer support on these sort of issues used to be, and believe me, compared to those days this is a flood of information. Could be better, certainly, but it is slowly getting better.

So many things are still woefully poor - my contenders for worst being in-game support, enforcement of the ToS (gibberish though it may be, if it's there it should at least be adhered to!), and inconsistent GM actions - but I've not reached the tipping point on their handling of this 'situation', sad though it is for players to experience.
you can always make another character on Atlantic as it seems to be up first all the time.
Belive me other games have 'issues' too and WoW is not all its cracked up to be either and folks get just as frustrated and get no compensation - so chill.
I like that old saying ' never play on patch day' rofl - so much truth in that.
AND i hope they hang the hacker who caused this :fight:
 

jbfortune

Slightly Crazed
Stratics Veteran
Stratics Legend
UPDATE 5:48 PM EST: We will be bringing all of the shards down for an emergency maintenence period in approximately 25 minutes. The shards will be down for approximately 1 hour and 20 minutes. We apologize for the inconvenience.
 
G

GilliamUO

Guest
Gotta be close to 13 hours downtime now, was SA beta tested :eyes:
 
Top