I have been going through the same thing for months. I've tried every phone number I could find and was left with a fake "too many calls right now" for hours and hours, time and time again.Oh, that's just great...one of my accounts did not auto-renew its subscription 6 weeks ago (consequence to migration to new system) and ever since I have been trying to reactivate it, spending a total of about 11 hours on the phone so far with "EA support" to no avail...and now house decay is coming back...I'm worried if that is the case and EA is still not able to reactivate my account, that will be the end of the 13 year story for me, and my 3 accounts...sad, sad
Come on EA, I'm trying to give you some money here and you're not able to accept it!!!
I've had ten accounts for almost as many years as UO has existed. I am losing houses in Luna, and rares that would be worth 1000s of dollars in real life. I can't even get on to check to see if they are gone.
I've paid over 100 dollars monthly for many, many years. Most of the "write to here for help" letters I've sent weren't replied to. One was and they kept telling me through a form letter that my houses weren't falling, it was a mistake emailed to me by accident. They didn't even pay attention or actually read the many emails for help I've sent.
I can't begin to tell you how I feel. I've tried for months to do what webpages said to do to access your account. The trouble is that some of my accounts have different email addresses (because I feared hacking at the time.) This setup is the most hellish, stupid setup I've ever seen. And it's a dreadful end to a long love of my game play.
