[UO Herald] Email Notification Error

[UO News]

Greetings,

Some of you might have gotten an email about your account billing not having any information on it. You received these due to the fact we made a mistake and forgot to turn off the email notification. This means some of you got emails prematurely. We are sorry for any issues this might have caused and we are correcting this issue.



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[Aurelius]

"Prematurely"?

The message states clearly EA do not have ANY information about account billing - which can't be right, surely they will have at the very least address and email details (or how can they send you an email?), and for payment will either have a cc or gametime recorded against the account?

There can't be absolutely NO payment details on an account, unless some people have been playing for free.

Or do they mean these messages are coming from the OLD account management system, which has no data on it since it migrated to the 'new' system? Or is it just another 'clarification' that not only fails to clarify, but adds to confusion instead.....

 

[Sevin0oo0]

we made a mistake

+1 Karma for admitting that

 

[Ludes]

Or do they mean these messages are coming from the OLD account management system, which has no data on it since it migrated to the 'new' system?



I got the emails.. my accounts are still up so I'd say it was what you said above.

 

[Aurelius]

I got the emails.. my accounts are still up so I'd say it was what you said above.

I have a vague suspicion that's what is happening - but I've only ever paid by gametime, and have received no emails at all in the current process (checked my, and my ISP's, spam filters - there's absolutely nothing there), so I'm also guessing they have migrated out the cc data, hence the mails to cc payers from the old system, but are finding moving gametime details harder so they are still in there, hence no mail - but I could be completely wrong. We just can't tell.... because the 'explanations' just fail to explain fully, as usual.