Two accounts of not so bad migration experience that involved minimal hands on.
1st Scenario: My account migrated to the new system with billing information and such seemingly in tact without my involvement
EVENT A : My account was issued an email notification at my August renewal from Mythic Entertainment - End of Subscription Notification for No billing information on file.
RESULT A: I had no lapse in accessible game time and did not have to do anything. (UOHerald site did briefly acknowledge)
EVENT B: My account was issued an email notification at my October renewal from Mythic Entertainment - End of Subscription Notification for The credit card on file was declined same template as the August email.
RESULT B: I had a day or more lapse in accessible game time and my account was reactivated without my involvement. (UOHerald site did briefly acknowledge)
. I’ve done no edits within the new system aside from ‘linking’ my account (learned basically from sifting the myriad of posts herein Stratics).
2nd Scenario: BFs account migrated to the new system with billing information seemingly in tact but his associated email in the old system was null and void so he had no access to account within the new platform. He therefore did not receive any End of Subscription Notifications (wouldn’t have know any migration was happening without my reports from posts herein).
EVENT A: He called CS a couple days prior to his billing cycle in October to have his email and any thing else updated within the new system (after I’d received the 2nd email and was without game access for a day).
RESULT A: The representative was professional and efficient at walking him through updating and validating his email and linking his account.
EVENT B: His account was issued an email notification at the October renewal from Mythic Entertainment - End of Subscription Notification for Subscription is not set to renew.
RESULT B: Account game time was inaccessible over the weekend. The notification instructed to contact CS so he waited until Monday. The representative was helpful and friendly; there were intermittent times of being on short hold; BF is very patient and was good-humored with the representative. In the end he was walked through the re-subscription process and negotiated a game code for a green soul stone (for his troubles) that he validated & retrieved before ending the call.
Granted these are scenarios that are one account holds.
Nonetheless, the CS phone support at this house went well and fixed the problem with patience.
NOTE: General industry studies do show & advocate upfront mitigation of failure is most cost effective wrt manpower to fix/respond to issues as well as the preservation of customer satisfaction, goodwill and proponency.
A friend did opt to close 4 accounts over the 'hassle' ... but they needed to step away from the puter more anyway.
Crap, that’s alotta text :/….go espresso!
The day I dont click that more there will actually be something more on that page that wasn't posted here and I will miss it.
