This Code Has Already Been Used - Why is EA selling used codes in the Origin store?

[John Merchant]

I bought a Stygian Abyss upgrade code, and was very excited to try out my new weapon and armor. I then went to use the code in my account management page and receive the message "This Code Has Already Been Used"

How can this be? What do I do now? EA had no problem charging my card. So, why do they have a problem giving me a code that works? I cannot believe this is happening after I bought a code for house teleporters a few days ago and they didn't even give me a code. I called their customer support and they said there code generation thingy was out of whack.

What kind of company is this???? What do I do now??? Customer Service is closed!

Mesanna, HELP!

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

I just triple checked. They took my money. I've also entered the codes now 74 times and am still getting told the same thing.

I am furious. Has this happened to anyone else? What did you do?

 

[Mandrake of DF]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Did you add it in the acc management? Not in game.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Did you add it in the acc management? Not in game.

Yep. I used the "Activate a Key" link on my Mythic Account page.

 

[Mapper]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Only option I can see is wait until CS is open.

 

[Viper09]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Did you check to see if the account you were trying to apply it to upgraded to SA? Perhaps there is a chance it already got applied and you just hit enter too many times.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Did you check to see if the account you were trying to apply it to upgraded to SA? Perhaps there is a chance it already got applied and you just hit enter too many times.

Yep. I am still only High Seas, and my new armor falls back into my pack when I try to equip. I've even rebooted my whole PC and tried again.

 

[Viper09]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

And you checked to see if there was another code in the email as well as any other emails from them that may have ended up in the spam folder?

Otherwise you might have to wait until tomorrow and contact CS.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

And you checked to see if there was another code in the email as well as any other emails from them that may have ended up in the spam folder?

Otherwise you might have to wait until tomorrow and contact CS.

Yep, and just checked again just to make certain.

 

[Lady Storm]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Yes I have had it happen before, the codes will at times do that but all you need to do is wait til the CS line is up and call in. Be calm and rashional when you talk to them.

I have only lost 3 codes in the last 10 years and that was because they were soo old that the CS had no record of them at all, It was my fault to hold on the codes that long in the first place.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Yes I have had it happen before, the codes will at times do that but all you need to do is wait til the CS line is up and call in. Be calm and rashional when you talk to them.

I have only lost 3 codes in the last 10 years and that was because they were soo old that the CS had no record of them at all, It was my fault to hold on the codes that long in the first place.

I will give it a shot, but come on now.

In the past week...

1. I bought codes, only to find out that the store wasn't making codes for 4 days. So, I had to wait for days (and deal with a 45 minute nightmare customer service call on my lunch break) to get my in game items that I had already paid for.

2. I tried to link an 11th account to my Master account, only to find out that 10 is the maximum.

3. I tried in vein to unlink one of the accounts that I don't use to re-link the account that I want to use, only to find out that once you link an account it stays linked for life.

4. I bought this Stygian Abyss upgrade code, only to receive the message that the code has already been used. So, I will again have to wait an indefinite amount of time (and deal with a minimum 20 to 60 minute nightmare customer service call on my lunch break) to receive my upgrade that I had already paid for.

... and this is just in the past week!

 

[lupushor]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

I will give it a shot, but come on now.

In the past week...

1. I bought codes, only to find out that the store wasn't making codes for 4 days. So, I had to wait for days (and deal with a 45 minute nightmare customer service call on my lunch break) to get my in game items that I had already paid for.

2. I tried to link an 11th code to my Master account, only to find out that 10 is the maximum.

3. I tried in vein to unlink one of the accounts that I don't use to re-link the account that I want to use, only to find out that once you link an account it stays linked for life.

4. I bought this Stygian Abyss upgrade code, only to receive the message that the code has already been used. So, I will again have to wait an indefinite amount of time (and deal with a minimum 20 to 60 minute nightmare customer service call on my lunch break) to receive my upgrade that I had already paid for.



... and this is just in the past week!

WOW !

 

[Redxpanda]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

I'm in the same boat John. Purchased a code on the 23rd. Called and was told to call back on the 24th. I called back on the 25th and hours later i received a code that "has already been used" and my card was billed. Called back on the 26th and was told to call back today. Obviously they love to take our money while they waste our time. 5 days, 20 bucks and 3 times i contacted customer service...I still have no SA upgrade code.

 

[Sir Ophid of Yew]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Rex and John, it has happened with me too. I was able to get through to customer service. They issued me a new code, and this one says the same thing. This code has already been used. I was told that if this code didn't work that I should call them back in 48 hours. She said they were forwarding it to Mythic, and basically Origin couldn't do anything to fix the issue. I am not a happy camper.

 

[Ruppy2]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

If you do a search on my posts in the last 90 days you will see the order problems I had, now solved.

IMPORTANT - it seems that if you bought an ITEM (pen, bookcase, soulstone, etc) entering the code WITHIN the game will work fine.....

IF YOU BOUGHT an EXPANSION type code (bank/storage increase, 7th char, Stybgian Abyss, etc) you MUST ENTER THE CODE VIA THE WEB SITE, NOT in game.

Hope this helps some as I was goin nuts about 90 days ago myself.

Jo

 

[Redxpanda]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Rex and John, it has happened with me too. I was able to get through to customer service. They issued me a new code, and this one says the same thing. This code has already been used. I was told that if this code didn't work that I should call them back in 48 hours. She said they were forwarding it to Mythic, and basically Origin couldn't do anything to fix the issue. I am not a happy camper.

So how do we contact Mythic? They didn't even answer when i called. After 90+ Minutes of listening to music, my phone died.

 

[Tazar]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

So how do we contact Mythic? They didn't even answer when i called. After 90+ Minutes of listening to music, my phone died.

The instructions here seem to cover the new system and should keep you from having to stay on hold.

 

[Deb]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

I tried the new contact service only to be helped by someone who had no
clue how to help me. He said he would issue a refund for the first code and
told me to reorder again.
Oh, and this was after almost 2 hours on hold. Speaker FTW

I did and I get the same message "Code has already been used"
Really EA? Did that many people buy the Abyss upgrade that now we are getting duplicate codes?

Sorry for rant, had a what was a good day turn yucky.
Would someone please post Mesanna's email as it seems she sure gets
things handled and fast.
Thanks

 

[Redxpanda]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

The instructions here seem to cover the new system and should keep you from having to stay on hold.

The online chat people said that "due to security reasons" i have to speak to someone on the phone and for some strange reason, the first time someone called me and then hung up on me and then afterwards i kept getting "Sorry, there are no advisors available at this time. Please try again later."

Would someone please post Mesanna's email as it seems she sure gets
things handled and fast.
Thanks

I second this. I am not asking for any special treatment, I just want what i paid for. I would dispute the charges on my card but somehow i have a strange feeling they would take some action against my UO account.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

The online chat people said that "due to security reasons" i have to speak to someone on the phone and for some strange reason, the first time someone called me and then hung up on me and then afterwards i kept getting "Sorry, there are no advisors available at this time. Please try again later."



I second this. I am not asking for any special treatment, I just want what i paid for. I would dispute the charges on my card but somehow i have a strange feeling they would take some action against my UO account.

I third this! I don't know why she hasn't commented on this, or someone from UO. If the codes aren't going to work, what is the point of people buying them. Also, if I can't upgrade my characters to the latest content, then I'm not sure I want to continue playing UO.

My upgrade code STILL does not work!

I know that sounds drastic, but after the week I have had with all these account and billing and code retrieval issues, I am just about at the end of my rope.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Still NO RESPONSE, come on UO, SAY SOMETHING about this.

You have paying customers that have paid EXTRA for a service that you refuse to provide. I feel like you are hoping I will go away and you can just keep my $19.99. How many people do you think this has happened to that haven't bothered even complaining, because 20 bucks isn't worth it to them.

I feel like the time when I was scammed at Brit bank a long long time ago by buying a regular ostard that a player had renamed Ethereal Ostard. I paid 3 million for a tame ostard that was worth nothing. 3 million back then was A LOT. Anyway, I feel like UO Codes just scammed me. As with the scam at Brit Bank, the GMs will do nothing this time as well!

 

[Redxpanda]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

I feel like UO Codes just scammed me. As with the scam at Brit Bank, the GMs will do nothing this time as well!

John: Hey Where is everyone going?
Origin: They are all going to the new Abyss Dungeon to get new gear and stuffs to imbue
John: Sounds like fun. Why can't i follow them?
Origin: Oh you have the purchase the new upgrade. With the new skills, races and items it's well worth the cost
John: I'm sold, how much?
Origin: Only $19.99 (plus tax) and i can give you the code to upgrade right now. You will be collecting new items and imbuing in minutes
John: Deal! Here you go
*John gives Origin $19.99*
Origin: Kal Ort Por
John: DAMNIT!!!

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

John: Hey Where is everyone going?
Origin: They are all going to the new Abyss Dungeon to get new gear and stuffs to imbue
John: Sounds like fun. Why can't i follow them?
Origin: Oh you have the purchase the new upgrade. With the new skills, races and items it's well worth the cost
John: I'm sold, how much?
Origin: Only $19.99 (plus tax) and i can give you the code to upgrade right now. You will be collecting new items and imbuing in minutes
John: Deal! Here you go
*John gives Origin $19.99*
Origin: Kal Ort Por
John: DAMNIT!!!

LMAO! I needed that!

 

[Tina Small]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Jeff Skalski's comment on Twitter earlier this morning regarding this thread: "Yes, a whole team back at HQ are all over it. My apologies to those impacted by the inconvienance."

 

[Mesanna]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor


A small amount of invalid codes have been distributed to persons making purchases for Dark Age of Camelot / Ultima Online / Warhammer Online. We apologize for any inconvenience this has caused and we are working together with the responsible back end provider to distribute correct codes to players affected by this issue.

If you have received an invalid code, you will receive a new code via email within the next days.

 

[Sir Ophid of Yew]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

A small amount of invalid codes have been distributed to persons making purchases for Dark Age of Camelot / Ultima Online / Warhammer Online. We apologize for any inconvenience this has caused and we are working together with the responsible back end provider to distribute correct codes to players affected by this issue.

If you have received an invalid code, you will receive a new code via email within the next days.

Does that mean it was limited and therefore now safe to buy additional Stygian Abyss upgrade codes, or should we wait?

 

[red sky]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

In an imperfect world, expecting events to turn out perfectly would be considered ludicrous. That's the way I see things. You should grin and bare it. Be thankful for what you have in the game and in life. Things could be much worse.

 

[John Merchant]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Mesanna,

Thanks for the update.

 

[Deb]

Re: This Code Has Already Been Used - Why is EA selling used codes in the Origin stor

Anyone get a good code yet?
Still have not received mine and was wondering how long a few
days was in EA time?

 

[PE-Firefly]

Are there any updates on this topic. I´m still waiting for my correct code.

 

[Redxpanda]

Are there any updates on this topic. I´m still waiting for my correct code.

I had to call them and have them apply a code to my account (after waiting a week and them insinuating that i used the code they sent me). Anyhow, i cannot confirm that the store is now working properly.

It's not unreasonable to expect some sort of official announcement/apology about this situation considering the timeline of events. However, to ask that much of an IP like this seems pointless.

 

[jskalski]

Sorry about this one guys. >.< I know it's pretty ****ty and I wish I had more direct control over the fix. However, I've been notified that all the issues have been resolved. If that is not the case, please let me know so I can go crack the whip at some people.

 

[aricz]

I upgraded to SA today without problems.. EU.