The EM program that everybody wants is the old Counsellor program, where they're not getting paid and so nobody has to care how many people do or don't turn up, there's only occasionally an item, and most people are just there to hang out and experience things. That won't happen because EA can't have volunteers anymore. The EM system is not going to change, until the population drops too much to support it and it gets abolished.
Long post - if you don't wanna read all this, at least scroll to the end to some ideas... they work in other games!
I remember the Counselors and I helped a few on the ATL shard (back in the day). They really did support the role playing aspect of the game - it was as if they were actually playing as well. Wait a minute! They were! They couldn't be a Counselor on their "home shard" (where their toons were) but in all honesty, that is what made UO so much the addiction to me - the fact that with the help of the Counselors, ultimately
the players affected how a shard grew, developed and thrived. I applied to be a Counselor - almost got it too (
is what got me introduced to Napa, I was so close to being a Counselor there!) then all hell broke loose. Was a sad day for me.
The Counselors were just facilitators & idea people while the GMs were the techies and glitch police - but the PLAYERS were the ones that drove what happened on a shard - hence why this game was
(is) so unique. The issue is (and this is a very basic overview of the multi-faceted issue) the way Counselors were
expected to do things without compensation - they still had to pay for their accounts (as players) to gain server access - among other things that were found to be unfair for the Volunteers which the Company demanded of them. If some sort of agreement can be brought up where a volunteer program is similar yet justifiable for both parties (a balance between volunteers & business driven by community relations and not marketing) - it could set a whole new standard in game-world development and even bridge a serious gap with customers (read: players) to bring in a new generation of customers who would help the game move on to another 15+ years.
When there was the issue of "Lord British" not being King anymore on Napa - all holy hell broke loose with a lot of us who were Role Players. I hope the EMs from that time will forgive me and a few others, but in all honesty - we rebelled because we DIDN'T want to be "just like all the other shards" with the whole Ruler-Story-Arc that was being shoved down our collective throats - we wanted LB, or we would elect our own monarch. Napa, at that time, really did live up to its Stratics tag-line to "Come for the roleplay, stay for the loot!" We had warring guilds without the war systesm, "real" vampire sects, a maniacal cult who I still suspect brainwashed a few players
, militia groups who would guard and assist other groups in dungeons & even Felucca itself. Associations of crafters, race-segmented areas and yes, even a guild that would watch over the undead and hunt YOU down if you dared harm one! (Ode to Adam Ant & the GUL). The counselors worked with our guilds and players - Mith is a historic city with its own island! We had our own Paws! The Cathedral of Fire! Village of Virtue! Shannara! I could go on & on - but is all been said before by lamenting RPers who are all but mostly gone (some of us do come back ... really).
Part of the problem is the EMs (bless them all!) are employees and most likely do have their quotas/guidelines/goals they must abide by with every event so as to not be judged as playing favorites or abusing their "powers" by either the player base or the company. After all, departments need to justify their expenditures. I can imagine a meeting where a story arc is being discussed, but historically a shard doesn't have a huge turnout, so the resources necessary (time, talent, programming, even writing up the arc) won't be dedicated toward it but instead will go to another shard with a more active/dedicated player base. Or perhaps, as we (the customers) expect _something_ on Halloween, a particular shard won't get as much as another more active/dedicated shard. I would lay money that some EMs pull double duty between shards, just with different names so that people cannot cry foul.
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The statement that EA
CAN'T have volunteers anymore though is not 100% true. The statement should be that EA
WON'T have volunteers anymore because of what happened in the past - businesses don't like lawsuits unless they instigate them. There is no reason EA (or any business for that matter) couldn't implement a volunteer program for a game - some actually do. But EA has to do it RIGHT. There is no legal reason a business cannot rely on volunteers - contracts and agreements must be had though - outlining expectations, responsibilities, rights and yes, compensation. Yes, I remember the hoopla surrounding the demise of the program - after all, my app was declined because of it (and yes, I got the legal letter to prove it *sigh*).
But there is hope...
When you think about it, there
IS a certain level of volunteerism - and this is done by dedicated players who donate their time in the following ways:
-- being reporters for Stratics (by spreading the word & generating interest) - either officially or not
-- by hosting player-run events, using their own resources, creativity, time and yes, money in most cases
-- by running "fan-sites" and promoting their chosen shard/guild/vendor house to the world
-- by running other sites that help people (wikis, blogs, etc.)
All of this comes together to promote (read: market) the game to the world. Even those shards-we-cannot-talk-about in some way contribute to the overall marketing of EA's Ultima Online for eventually those players (be they vetted in UO or utterly new to it) buy an account just to try out what the Pay-To-Play version holds. Otherwise, I'm sure the giant legal department of EA would slap CnDs on all those admins and developers out there quicker than RG can get into his shiny armor!
I said this before (so looooong ago - but that was before the forums were "officially moved" on Stratics!) and will say it again since the subject is (how many times is this?) brought up.
The PLAYERS ultimately have control over their game. By their participation, or lack thereof, they help a shard develop. Now if MORE players would create a sense of kinship with the EMs - mayhaps pretend for one moment that there is something more to the event than the pixels landing in your packs - then the events would start to attract more of the players who actually PLAY this game and not WORK this game.
The last event I attended (before souping up my poor Dell) had so many dragons - I couldn't move (using the classic client even!) once the MOBs hit and sure enough, whomever got a "drop" sure didn't advertise it when our EM's character asked. Who knows what was supposed to happen - or how it may have changed the event (or continuing arc).
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IDEAS: I'm sure if certain things couldn't be crossed to another shard (having no real collectible value EXCEPT for on that particular shard) or if certain pets were limited (only need 10 dragons for said event - so first come first participate. late? put your dragon away then!) or perhaps limit to only mounts and put some dev-created checks into place to ensure it don't happen (instead of manually removing people - circumvent the issue)- just maybe it would change how players participate. Then the EMs wouldn't have to run wave after wave of MOBs which would crash a server - or a person's client (or fry out their CPU for that matter!)
ANOTHER IDEA: Perhaps flag EM-items in some way that they CANNOT go to another shard (shard-bound) regardless of how much a person wants to pay to get it from Pac to Baja or Napa to Atl. Yeah, I know, that takes a dev's time which is more precious (read: they get paid the bucks) than an EM's time. After all, Community Management & Public Relations is always a poorly vested department (believe me, I know this, too).
Okay... I'm done for tonight, I really should have been in game collecting resources... but this topic (again) just gets my fingers so verbose!