I assume this is the part you are directing me to with your ALL CAPS link:
Q: If a player has a problem with a staff member or board member, who will those problems be taken to?
A process for problem reporting and/or complaints will be documented and made publicly available. Submitted complaints will be reviewed and acted on by the active/sitting Board.
It should be noted that in a single ownership model, the process of petition or appeal ultimately results in a single person's decision as “final.” As noted in the previous Q&A, employing a Board-run model creates a series of checks and balances that prevents any one person (financially-motivated or otherwise) from being able to exert undue influence on the operations of the site or the engagement of the community it serves.
So can we assume that Norrington just documented the process and made it PUBLICLY AVAILABLE??? The above is far from, "If you want to complain about a board member, send a group message to all board members about it, including the one you are filing the complaint against. That way everyone will be able to see it and a decision can be discussed as a group without anyone feeling left out or like something was hidden from them." ~ Norrington
If this is the new process I can tell you that no one is going to complain they are just going to leave. It reeks of impropriety, making complaints as arduous as possible....What are the logistics to this process? Is there a vote or the board? is it majority or must everyone vote? what if people are out of town. If its majority what is to stop the accused and his/her buddies voting down every complaint? What if someone sends in a complaint and forgets a few members, can they expect to be ignored like I was? Is there a time frame the user can expect communication from the board? If you have to include the accused, what is to stop even more retribution? What is the turnaround of this whole process in an ideal world?
While we are at it, Are Administrators/ moderators held to the same ROC that us peon users are? Is discussing someones reported post of another person in public allowed?