[email protected]... HA!

[Salivern_Diago]

Ok so I follow the instructions on UOHerald about unlinking UO accounts from master accounts so that I can put my active ones together in one master account. I email [email protected] with all the details (And from the EA Master accounts email to add authenticity) and patiently wait for the work to be done... And I get this...

Hi there,

Thank you for contacting BioWare Mythic Support.

Due to the sensitive nature of your request, you will need to contact our phone support team at 1-650-628-1001.

If there is anything else we can help you with, please let us know.

Sincerely,

Player Relations
BioWare Mythic, A Division of EA

Now I dont live in the US, I dont have loads of money and calling that number is definately not an option. So yeah, Whom ever set up the 'email' support option, it dosnt work, cheers for some false hope.

Isnt it time UO had proper numbers for the different countries it operates in (I tried ringing Guildford UK and they dont have access to the new migrated data... figures!)

So um, yeah thanks for nothing on that.

 

[Salivern_Diago]

Eh seems I have NO CHOICE but to ring the states from the UK. I'm pleased to see that Mythic are fast acting on 'missing' accounts, hell the Guildford Rep even said they had been stolen...

Thanks Mythic for costing me more money, thats an account or two I'm gonna have to shut down for a few months to cover it.

 

[Pinco]

This has much sense...
In their mind a mail can be fake or tracked but a voice call can be done only by you and noone is able to hear your data?

IMHO probably is much more dangerous via phone than mail...

 

[Salivern_Diago]

Yeah but the problem is I've already spent 2 hours talking to a EA Rep in Guildford UK to get this sorted. He reset everything for me except that he is on the old system and dosnt have access to the new migrated system.

What a complete farce, the Rep even stated that he believed the accounts to have been stolen, but what he was doing there wasnt having any effect. Apparently Warhammer and DaoC is also having the same problems.

All I want is to get the damn accounts back so I can find out wth is going on. Whats really hacked me off is that on UOHerald it stated we could email, well that was a complete lie.

Anyone know what to do if you believe your accounts have been 'stolen' and cant get a EA rep to do anything about it?

 

[Pinco]

Yeah but the problem is I've already spent 2 hours talking to a EA Rep in Guildford UK to get this sorted. He reset everything for me except that he is on the old system and dosnt have access to the new migrated system.

What a complete farce, the Rep even stated that he believed the accounts to have been stolen, but what he was doing there wasnt having any effect. Apparently Warhammer and DaoC is also having the same problems.

All I want is to get the damn accounts back so I can find out wth is going on. Whats really hacked me off is that on UOHerald it stated we could email, well that was a complete lie.

Anyone know what to do if you believe your accounts have been 'stolen' and cant get a EA rep to do anything about it?

long ago was enough to mail EA, then they will ask for the last digits of your credit card number and then you'll have your account back, but if someone else is paying it for more than 6 months your account was lost.

Now seems you must go to EA personally with your documents and well dressed then you must bribe the EA employee to get your account back

 

[Salivern_Diago]

Its a bloody joke, I'm furious at the moment with this.

I do have to wonder if its worth all the bother of calling another country only to be put in a waiting cue for god knows how long and then told they cant do anything. The guy in Guildford was a nice chap and did everything he could to sort this out for me, its just they are not on the migrated system and could only access the old UO system .

Eh I need to chill....

 

[Basara]

SD: Consider getting Skype and using it to call EA with a headset.

That way, you can be sitting at your computer during the call, and it's a heck of a lot cheaper than using the phone company.

 

[Tina Small]

Salivern, see the info LadyNico provided in post #6 of this thread:

http://vboards.stratics.com/uhall/253333-how-hell-do-i-get-my-uo-password.html

 

[Salivern_Diago]

I didnt think of Skype, although it'll have to wait till I have some money on my cards :/

Thank you Basara for that tip and thank you Tina for the number