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Suggestion: 15th Anniversary Shard.

W

Woodsman

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Uriah Heep said:
To be honest, If I were a new customer, one of my friends had talked me into playing UO, I would be interested in giving it a try up to the point of hitting that unintuitive fiasco of an account management page. I'm old, and slower to learn I guess, than most are. That would be the end of it for me...I wouldnt mind setting up a game account, butI wouldn't want to set up and account to set up an account.

And then they have to figure out linking...

Ea shoots themselves in the foot so much it isnt even funny. In the end it won't be a new game that kills us, it will be our owners.
Click to expand...
It's been almost a year since the account migration, and they won't put even the simplest of tutorials on the account management page.

You would think that out of all of the areas that EA might spend a little extra money on, it would be the place where it collects money from us.
 
MalagAste

MalagAste

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Woodsman said:
It's been almost a year since the account migration, and they won't put even the simplest of tutorials on the account management page.

You would think that out of all of the areas that EA might spend a little extra money on, it would be the place where it collects money from us.
Click to expand...
They not only haven't put much of a help on that page they help the wrong folk into your account with the smallest amounts of information.... then top it off they won't help you with your own account. I have a friend who can't get it to take his new updated CC and he has 3 accounts shut down now..... but EA refuses to help him. He can't even get to the help screen to get them to call him for help. He calls the number and they tell him to go to the website which won't let him log in... He was so upset... So I called them and made them call me and told them to call him. What a mess and still they can't fix his accounts. They still gave him the run around told him false information on how to "update" his card on the website and his accounts are STILL down.

They make things so freaking difficult... yet they expect you to want to jump through all these hoops to play?
 
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