Here's some info that may help:
"We have had quite a few where it wouldn't go through,
but when it came down to it after helping the customer, in every case one of
three things happened :
1) They were living at address "A" and were entering that instead of the
address where the bill was actually sent, which for obvious reasons caused
the card to come back declined.
2) They had their home address listed with the credit card company as an
"alternate address" and it wasn't the address where the bill is sent. To
get an authorization when this happens we need to do it manually with a
phone call to the card processing center and it can be approved since they
can then see the alternate address on file. The problem is the automated
system kicks it out and won't allow it, so unless the customer e-mails
support and provides the information or their phone number so I can call
them at home and take their sign up over the phone, we don't have any way to
get an alternate address to verify.
3) They had a typo in their address, city, or zip and that caused it to not
go through. In this case, usually after talking to them at support they
re-enter the information and it goes through (and I can see when looking at
their account what was different the first time, and it was a typo.)
If there are any other reasons this is occurring I'm not familiar with them.
From the support e-mails I receive and resolve the above three things are
what happens all the time."
If none of the above provides an answer, please contact
[email protected] and you'll receive personal assistance.
Thanks,
Den
