Nothing is policed any more, the system for reporting anything from foul language to outright disruptive behaviour destroying events (player or EM) or obvious hacking/cheating and scamming is a poor joke, where you cannot ever get anything done.
The official response is to use the reporting and harrasment systems, but those, as we have repeatedly explained and demonstrated, are worthless - too few GMs mean they never turn up in time to actually catch anything going on, supposedly they look at the chat logs but if anything being does does not show in those (and SO many ways to trash an event need no use of chat at all) they will never act - we have actually been told that it is important that nobody is 'rude' to the people causing grief because that will be takes as a reason for no enforcement action being taken (so any antisocial little creature who wants to cause upset and distress just needs a hanger-on 'friend' on a disposable account to turn up an be nasty to them and that gives them an instant 'get away with it' from the hopeless 'rules enforcement' system).
This means we have had events and social activities, and thus the basic community building that was meant to be a valued part of the game, utterly trashed on a pretty regular basis. The rules clearly say causing distress to other players is completely out of bounds, but any time you try get that acted on you get endless made up excuses the particular method being used not quite falling in the actionable categories - which the 'support staff' seem free to make up as they go along....
- You may not victimize, harass, threaten, or cause another player unwanted distress or discomfort, as determined by Support Staff"
The eternal getout is in that 'determined by support staff' who as far as I can tell are working under the instruction to never, ever find anything qualifies for any sort of action at all, no matter how much distress or upset is caused.
People who have been paged on many, many times for literally years of abusive activites, luring, scamming.... seem miraculously to be invisible and have no past history of anything at all when 'investigated' by our manager. I have received emails saying they are 'unaware of issues on a shard' a couple of days after abuse of an Advisor resulted in the game 'Manager' turning up on the shard to warn people that this is not acceptable - with incredible lack of any sense, the 'warning' was given to every player on the shard, whilst those who actually abused the Advisor mocked the Manager in the chat channel whilst this 'warning' was going on .... and of course, nothing happened as a result. The anti-social element regard the enforcement policies as a joke, because that is exactly what they are - a complete, if utterly unfunny, joke.
You can find images, and videos, made by the people cheating that clearly show them cheating (they are now so sure they will get away with it they don't even hide what they do!)- yet 'customer support' remains unaware of anything, even when you link them to absolutely clear proof....
But hey, we will be told how much people care, and they 'know they let us down on this', and then be referred back to processes that always fail, and pointed at the wording of rules as if in some bizarre way having a set of rules you never enforce, thanks to selective deafness and blindness to anything that they want to ignore, is any use at all. Oh, and please keep paying for this to happen to you and your friends, because you are so 'valued' - just not to the point where anything effective will be done to resolve the problem, of course, because that would awfully inconvenient ....