Mike Morhaim, President of Blizzard Entertainment, has issued a statement reguarding the issues that thousands of Blizzard fans had with trying to pick up BlizzCon tickets. The bottom line is that 3,000 more tickets will be available to a lottery of people who have created Blizzard Accounts prior to the "Sold Out" sign was on the Blizzard Store last night at 9PM (PST). Here's the full statement:
On behalf of everyone at Blizzard, I want to apologize for the
challenges and frustrations you experienced while trying to purchase
BlizzCon tickets on Monday and Tuesday. BlizzCon is about the positive
experiences you all have had with Blizzard games. As a result of this
week's events, the excitement that many of you felt about the show has
turned into dissatisfaction and disappointment.
Due to these circumstances, we've reevaluated our
convention hall space and come up with some solutions that will allow
us to offer 3,000 more tickets for sale. We know this will not be
enough to satisfy the very high level of demand for tickets this year,
but we want to ensure that BlizzCon remains a great experience for
those of you who are able to attend. To avoid the issues many of you
faced this week, we'll be selling these 3,000 via a lottery. We'll post
further details once our plans are finalized. Please note that the
lottery will only be open to those with an active Blizzard Account as
of 9:00 PM PDT on August 12, the time that the “Sold Out” notice was
posted.
I, and everyone else at Blizzard, share the
frustration and disappointment that many of you have expressed as a
result of this process. We'll do what it takes to avoid this type of
situation in the future.
Sincerely,
Mike Morhaime*
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Blizzard Gamers,
On behalf of everyone at Blizzard, I want to apologize for the
challenges and frustrations you experienced while trying to purchase
BlizzCon tickets on Monday and Tuesday. BlizzCon is about the positive
experiences you all have had with Blizzard games. As a result of this
week's events, the excitement that many of you felt about the show has
turned into dissatisfaction and disappointment.
Due to these circumstances, we've reevaluated our
convention hall space and come up with some solutions that will allow
us to offer 3,000 more tickets for sale. We know this will not be
enough to satisfy the very high level of demand for tickets this year,
but we want to ensure that BlizzCon remains a great experience for
those of you who are able to attend. To avoid the issues many of you
faced this week, we'll be selling these 3,000 via a lottery. We'll post
further details once our plans are finalized. Please note that the
lottery will only be open to those with an active Blizzard Account as
of 9:00 PM PDT on August 12, the time that the “Sold Out” notice was
posted.
I, and everyone else at Blizzard, share the
frustration and disappointment that many of you have expressed as a
result of this process. We'll do what it takes to avoid this type of
situation in the future.
Sincerely,
Mike Morhaime*
More...