Yea, don't quote him. Sorry, but you're very wrong.I think one of the things that happens when costumizing is that everything on the first floor is wiped so make sure to empty that first.
But don´t quote me on that...
All my stuff from my Castle went into the moving crate when I switched floor plans.Frankly, I'd love them to put an option into the house menu for "move all contents of the house to the moving crate", separate from the actual customization, That way, you could clear a house, then redecorate from the crate at your leisure.
When this is not grey, you can try to change it.Thanks for the help folks! Now my next question... how do I go about customize my keep?
I could not find any information on this at the player wiki or on stratics.
I have always received all the gold back when changing house styles of the new Keep and Castle's back to the regular style(s).make sure you grab a housing tool & go stand outside pretend your placing & just look the designs ..maybe go to test center run around look see if any still public as you'll have to pay like 30 mil each transition its not like the old remodel your 18x18 & it all comes back ...i could be wrong but i lost 27 mil first time i did it with my keep when it came out ... switching the design