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I have to say I was helped out by MaxisLee too ... when the Lava Lamp game first started, I didn't get any cards. Someone told me to go talk to him in game, and he did some hunting around and discovered that the game cards went to a sim I'd deleted a few days before I the lava lamp game was started.
He resurrected my deleted sim for me so I could play the game ... I mean seriously, very nice of him and I sooo appreciated it!
HOWEVER, I do agree that having poofed rares and objects returned to sims and how to do it is NOT common knowledge. I know someone who has lost a robo dog and a robo cat since merge ... and has not received ANY help. They just poofed, were not left out.
He's no dummy, so knows who to contact, and has. No word back.
I think there should be an across-the-board policy about this. If someone loses a rare due to game glitch, do devs help regain them or not?
It's unfair that those with "connections" or who happen to catch the right dev on the right day are the ones who get poofed rares back.
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It has always been my understanding that the game data does not/can not distiguish between a robo dog and a beagle....so rare pets, at least, can not be verified in the game data base.
Politeness, patience and persistance is the key to sucess in most things, including, I would think, getting action on a game problem.
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I can understand they can't be distinguished before being opened, because *we* don't know them apart before we open them either, but once they are opened they are labeled by the game when you click on the crate in buy mode again, so if that's the case why can't the game data differentiate? I'm not saying this statement isn't true, and I've heard that be said before but it just dawned on me that the game labels them after they are uncrated so it SEEMS like the devs would be able to tell which item had been lost from a person unless it was an unopened crate, and maybe could even buy a crate, and change the game data so that the beagle they just pulled turned into a pink poodle before their eyes. That's not to say they can do it, but they should be able to. I could, as a game master, in other games...but there might be something in the code mechanism here that prevents it, but if that's the case I bet it could be re-coded some day for it to be possible for them to do it, and sure would make the playerbase happy if rares like this could be proven that they got lost and therefore replaced.