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Issue with the booster and upgrade codes from the EA store

H

Heartseeker

Guest
GalenKnighthawke said:
Hey everyone.

I know others have had this issue and have posted about it but I don't think it has been consolidated into a thread. Sorry if it has and I missed it.

The issue it this: At least sometimes when you buy a code from the EA Store (which is how I bought it), the upgrade code (the one you have to put into UO.com's account management screen) isn't in the E-Mail you receive.

The codes have always before been in the confirmation E-Mail, and we had every expectation for it to be there this time...Save that it's not.

Instead, your upgrade code is in your EA Store receipt. And only there. It appears to be unrecoverable when you log out of the EA Store. It has been unrecoverable for at least some people. (Some people, I have read, have recovered the code this way. But not everyone.)

This issue did happen to me but I lucked out. This is not rumor, I have directly experienced this issue with my own eyes, and the people I know who've had this issue I trust 100%. I just happen to have still had my receipt up when I checked my E-Mail and noticed that the E-Mail didn't contain the code. So I quickly copied and pasted the code.

I should not need a luck suit to get my upgrade code.

So far, customer service has been of no help; they don't know that UO:High Seas is an EA product.

It seems to only be the EA store that has the issue. You'll want to fix this, and have a solution and an apology for those already effected.

-Galen's player
Click to expand...
Mine happened at UO Games Store and for the first time ever I didn't copy the receipt.

Anyways it did show up on my visa and no code was e-mailed.

I pm'ed Cal and will wait and see how this plays out.
 
Warpig Inc

Warpig Inc

Babbling Loonie
Stratics Veteran
Stratics Legend
Wiat till you put the code in and the accept button locks up everytime and can't edit your account.
 
F

Fifi LaForge

Visitor
Stratics Veteran
Stratics Legend
Thank you for posting. My confirmation email from EA store came without a gamecode. Thanks to your post, I went back to the receipt that I printed out at the time of purchase and got the code. Unfortunately, even entering that code did not solve the problem, since I kept getting an Internet Explorer error when hitting the TOS Accept button. BUT, thanks also to another thread where someone posted that switching to FireFox to enter the gamecode solved this problem, it finally allowed me to update my account. Too bad this is downtime though and now will have to wait till the server is up. Soon, my pretty little booster, you will be mine! Thanks again for sharing information so generously.
 
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