I tend to stay on top of things, I guess because the dayjob is legal secretary. Since the Account Migration fiasco began, I have been reading all I could, etc.
I have had issues myself with the supposed account log-in and have a couple of open trouble tickets on the topic. At one point they sent me an email asking me to call, and I did. At that point, I was told that they were aware and working on things (which was the answer I expected at that point).
This morning, I got one of those 'no billing information' emails with a request to call, so I called again. I was told something that they are not communicating very well to us at all:
They have not finished the migration!
I told the rep (who was an Origin rep) that they had *not* communicated that small fact to the players, as far as I knew, and he was surprised. The impression they have given is that the migration part of it was finished and it was just the 'back-end' stuff that they were still working on. I told him that they really needed to communicate better with the players before they lose any more. The gentleman was quite surprised that we had not been told this and we then had a short conversation about the various disconnect points which have occurred due to poor communication from EA/Mythic.
He said that he was definitely going to follow up to see if some sort of better announcement could be made to the players. (And I am sure he will because it would make his job easier - I got the impression that whomever this was, he was not one of the regular 'call-center' folks. But then, they open at 7 am and I was the first call to get in this morning, according to him. So who knows who I was actually speaking to.)
I also told him that the Europeans were upset because of exchange rate glitches that would add to their monthly play cost and that it might be a breaking point for some of those players. He took notes.
I do not know if/how much any of this conversation this morning will help, but perhaps it will. Sometimes it is a case of being lucky and catching the right person and he did sound as though he might be that 'right person.' So we will see.
In the meantime, they have *not* finished the migration and we are still operating under the marching orders at the very beginning of this:
- if your account info doesn't show up, it's probably because it hasn't been migrated over yet;
- if you get a 'no billing info' email, then go ahead and start a trouble ticket on it, but otherwise don't panic because it does not mean anything (yet).
But a touble ticket is a good idea because it gives you a 'paper trail' should anything go wrong. (Yes, I do think like a legal secretary, eh eh.)
One last thing - I posted this here rather than in UHall for a reason - there are too many posts in UHall about the account stuff and they seem to be policing it closely atm (as in 'trying to keep all those posts in one of two threads'). If I posted this over there it would just be one of a gazillion other comments to someone's post started days ago. I wanted to make certain that this info would at least be seen by our Siege folks.
I have had issues myself with the supposed account log-in and have a couple of open trouble tickets on the topic. At one point they sent me an email asking me to call, and I did. At that point, I was told that they were aware and working on things (which was the answer I expected at that point).
This morning, I got one of those 'no billing information' emails with a request to call, so I called again. I was told something that they are not communicating very well to us at all:
They have not finished the migration!
I told the rep (who was an Origin rep) that they had *not* communicated that small fact to the players, as far as I knew, and he was surprised. The impression they have given is that the migration part of it was finished and it was just the 'back-end' stuff that they were still working on. I told him that they really needed to communicate better with the players before they lose any more. The gentleman was quite surprised that we had not been told this and we then had a short conversation about the various disconnect points which have occurred due to poor communication from EA/Mythic.
He said that he was definitely going to follow up to see if some sort of better announcement could be made to the players. (And I am sure he will because it would make his job easier - I got the impression that whomever this was, he was not one of the regular 'call-center' folks. But then, they open at 7 am and I was the first call to get in this morning, according to him. So who knows who I was actually speaking to.)
I also told him that the Europeans were upset because of exchange rate glitches that would add to their monthly play cost and that it might be a breaking point for some of those players. He took notes.
I do not know if/how much any of this conversation this morning will help, but perhaps it will. Sometimes it is a case of being lucky and catching the right person and he did sound as though he might be that 'right person.' So we will see.
In the meantime, they have *not* finished the migration and we are still operating under the marching orders at the very beginning of this:
- if your account info doesn't show up, it's probably because it hasn't been migrated over yet;
- if you get a 'no billing info' email, then go ahead and start a trouble ticket on it, but otherwise don't panic because it does not mean anything (yet).
But a touble ticket is a good idea because it gives you a 'paper trail' should anything go wrong. (Yes, I do think like a legal secretary, eh eh.)
One last thing - I posted this here rather than in UHall for a reason - there are too many posts in UHall about the account stuff and they seem to be policing it closely atm (as in 'trying to keep all those posts in one of two threads'). If I posted this over there it would just be one of a gazillion other comments to someone's post started days ago. I wanted to make certain that this info would at least be seen by our Siege folks.
but still no big losses there, other than emotional loss of *pet birdies* decayin to death on our lawns, 
