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UO Account Support may be reached by dialing 866-543-5435 (or 512-434-6740 if dialing internationally) and choosing option 2 and option 1. You may also email the UO Account Support Department by choosing the option to "Ask A Question" at eamembers.custhelp.com.
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My experience of calling UO Account Support at the above numbers:
Call 1: International call from UK to 001 512-434-6740. "Level One" billing department picked up the call after 11 minutes of holding, and took another 6 minutes simply to retrieve our account details and then confirm that they have no power to reactivate accounts, and I would need to go back into a queue to speak to "level two" billing.
"Charlie" from level 2 billing then took another 10 minutes to pull up our account details, put us on hold, then disconnect us.
Call 2: Pretty much the same as above, but after holding for 8 minutes we were disconnected by "level one" billing before we even got into the queue for "level two" billing.
Call 3: Asked to be put straight through to "level two" billing, as we were by now aware that level one had no powers to help, and possessed extraordinarily slow typing skills and/or pc connection. We got through once again to "Charlie" who recognised the voice and apologised for cutting us off earlier, but refused to call us back and spend EA's money sorting out the problem, as he didn't know the international code for the UK. He did however confirm that the account was reactivated and we would be able to access it in 10 minutes. At this point I asked for a credit to the account to make up for the now 40+ minutes we had spent on the phone from the UK to India.
"Charlie" said he didn't have the power to do that, and put us back in the queue to speak to "Supervisor Gavin". How I wish that he hadn't! "Supervisor Gavin" said that it was not company policy to refund or credit the account, and that it was my fault that I had spent so long on the phone, and if I didn't put the phone down immediately it was going to cost me even more! I argued that I had read that other people had in fact been offered free gametime to compensate for what was originally EA's error and that I would like the same courtesy extended to me. "Supervisor Gavin" put us on hold for 6 minutes, during which time I took the opportunity to check if the account had in fact been reactivated, and lo and behold, it hadn't. Finally..... "Gavin" came back to the phone, ranted at me in a foreign language (Pakistani?) then hung up.
Finally finally.....90 minutes after the original confirmation that the account had been reactivated....it is in fact still blocked. Joy. /php-bin/shared/images/icons/tongue.gif
I've sent this information to Tajima, but who knows how long it will be before we can get back in. Fingers crossed we still have a home to log into.