(Moderators, could you please make this sticky? thanks /php-bin/shared/images/icons/smile.gif)
<font color=00008B>I am making this post in hopes to help Inform the UO Communities of the Support Pages on the UO.com Official Web Site.
Continuously, people keep complaining that when they page for a GameMaster, they keep referring them to a web page instead of showing up and answering their questions personally.
The reason GameMasters do this is because, the majority of the time, the question a player asked has already been answered in the Support Pages.
In the Post, I will explain how to Log Into the Support's Wizard login, Set up a New Support Account, do Searches in the Support Database, and Asking Questions through the Support Form.
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How to I Log Into the Wizard Login Support?
Step 1) If you have already created a Support Account, then: Open up a Web Browser Window, type in uo.com in the Address Bar, then hit Enter or click Go!
Once to the Official UO Web Site, on the Left is a Navigational Menu, click on the words: "Support"
Next, scroll down and click the words "Wizard Login" (as seen in the image below)
Step 2) Then, under the field: "Enter your email address and password to log in," Enter your Email address and password you set up when you created your Support Account. Then click "Log In."
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I Forgot My Support Account, How Do I Retrieve It?
Step 1) Follow the 1st step as described in How to I Log Into the Wizard Login Support?
Step 2) Then scroll down to the Field labeled "If you have forgotten your password..." and enter your Email Address and click the button: "Email Me My Password"
You will then, within moments, recieve your password in your Email. It is always a good Idea to Change Your Password whenever you have it Emailed to you. You can do this once you are logged in by clicking the words "Profile."
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How Do I Set Up A New Support Account?
Step 1) Follow the 1st step as described in How to I Log Into the Wizard Login Support?
Step 2) Then scroll down to the bottom of that page, where it says: "If you do not have a Support Account..." click the button "Create Support Account" as seen in the image below:
Step 3) Then you will be taken to a page where you must fill in some fields of Data, as seen in the image below. Fill in all these fields, then select all of the appropriote responses to the drop-down menus lists. (note: only the Fields with a red asterik, <font color=red>*</font color=red>, are Fields that MUST be filled in, the rest is a Optional. Click "Create Support Account" when done.
That is it, you are now ready to Log In with the E-Mail Address and Password you provided.
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How do I Search the Support Database for an Answer to my Question/Problem?
Step 1 Once logged in, click on the Tab labeled "Answers."
Step 2 Next Choose a Category to Search in, I like to leave this set to "All," unless I specifically know which Category my answer is in.
Step 3 Then type in your Search Criteria. Refrain form using common words suchs as "a, the, and, or, and I." These will just add to more Search Results on things you probably are not searching for.
Once you have done Typed in your Search Criteria, click the button labeled "Search."
Then the page will reload and you will then see a list of Answers that were found matching your Search Criteria. They will be listed under the word, "Summary," as seen in the picture above.
Simply click on the Words to read that Answer in it's entirety.
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How Do I Ask A Question to EA?
Step 1) Once Logged In, click the Tab labeled "Ask A Question."
You will then be taken to a Form.
First, you want to select which product you are using, currently, for Samuari Empire Useres, you will want to choose the "UO:Other" option.
Second, Choose a Category that your Question pertains to.
Then, Type in a Detailed Description of your Question and/or Problem. Be as specific as Possible. If related to one of your houses, hive your Houses' Cooridinates (you can find this by using a Sextant or using UO Auto Map, you can find UOAM in the UO Pro Apps section on uo.com as seen in the image below
.
Once done typing your Question/Problem, if you have a text log you wish to include, or mayhaps even your DxDiag Specs (if requested), you may Attach this to your Question/Problem that you send.
To do this, underneath the Field you typed your Question/Problem in, is another area labeled: "Attach Documents to Question." If you know the path name by heart, you may type it in that field there, or click the "Browse" button and locate it, select it, and click "Open" as shown below.
If done properly, your File's file name you wish to attach should be listed in the filed like so:
Once you are ready to submit your Question/Problem off, simply click the "Submit Question" button at the bottom of the Form, as seen in the picture above.
Within 30 Minutes to an Hour, you will recieve an Automated Responce Email form EA letting you know that your Question has been Recieved. This is normal, and everyone gets one when they submit a question, so do not get upset.
Normally it can take up 24 Hours for a responce. You will get your reponce in your Email. You will also be able to read the responce by Logging Into the Wizard Login and then going to the tab labeled: "Wizard Login"
At the bottom on that page you will see your Question Listed, you may click on it to read the reply.
I suggest that you continue to use the Support Wizard Login to Update your Question/Problem, rather than replying in Email. This is the preffered way of doing it, and you will get quicker responces.
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I have to insist that whenever you go to Log Into any Official UO Log In, that you get to that Log In by ONLY going through their Official Web Site, by clicking THEIR links to get to the Log In Page.
The reason I say this, is because when you sign up for a Support Account, you have the option to give them your Account Name, and when entering your Account name, you want to be sure you are at the Actual, Official UO Web Site, not someone elses site made to look like UO so they can get your account Details. It is sickening, but these 'fake' sites do exist, report them to EA whenever you see one!
-----
Another thing that I want to point out:
<font color=red>NO ONE AT EA WILL EVER ASK YOU FOR YOUR PASSWORD BY E-MAIL.
NEVER GIVE OUT YOUR UO ACCOUNT PASSWORD.
ONLY OFFICIAL EA ULTIMA ONLINE PROMOTIONS & WEB SITE WILL ASK YOU OR GIVE YOU THE CHOICE TO ENTER YOUR UO ACCOUNT NAME.
NEVER GIVE OUT YOUR UO ACCOUNT NAME EXCEPT FOR ON THE OFFICIAL UO.COM WEB SITE.
BE CAREFUL, DO NOT FALL PREY TO A 'FALSE' UO WEB SITE.</font color=red>
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With all that said, please people, give the GameMasters a break. Use the Support Feature of UO.com, that is what it is there for.
The GameMasters are not our Manual on how to play the game. That is why EA Provides us the Support Database and the Ask A Question feature.
The GameMasters are there to address Game-Stopping Issues and Violations of the TOS, among other things. They do not need be flooded with Questions that can be answered easily, and usually faster by using the Wizard Login Support Features.
-----
If you have any questions on my explanations here, or a question on something on using the Support Database that I did not cover, please feel free to Reply and ask away! /php-bin/shared/images/icons/smile.gif
<font color=00008B>I am making this post in hopes to help Inform the UO Communities of the Support Pages on the UO.com Official Web Site.
Continuously, people keep complaining that when they page for a GameMaster, they keep referring them to a web page instead of showing up and answering their questions personally.
The reason GameMasters do this is because, the majority of the time, the question a player asked has already been answered in the Support Pages.
In the Post, I will explain how to Log Into the Support's Wizard login, Set up a New Support Account, do Searches in the Support Database, and Asking Questions through the Support Form.
-----
How to I Log Into the Wizard Login Support?
Step 1) If you have already created a Support Account, then: Open up a Web Browser Window, type in uo.com in the Address Bar, then hit Enter or click Go!
Once to the Official UO Web Site, on the Left is a Navigational Menu, click on the words: "Support"
Next, scroll down and click the words "Wizard Login" (as seen in the image below)
Step 2) Then, under the field: "Enter your email address and password to log in," Enter your Email address and password you set up when you created your Support Account. Then click "Log In."
-----
I Forgot My Support Account, How Do I Retrieve It?
Step 1) Follow the 1st step as described in How to I Log Into the Wizard Login Support?
Step 2) Then scroll down to the Field labeled "If you have forgotten your password..." and enter your Email Address and click the button: "Email Me My Password"
You will then, within moments, recieve your password in your Email. It is always a good Idea to Change Your Password whenever you have it Emailed to you. You can do this once you are logged in by clicking the words "Profile."
-----
How Do I Set Up A New Support Account?
Step 1) Follow the 1st step as described in How to I Log Into the Wizard Login Support?
Step 2) Then scroll down to the bottom of that page, where it says: "If you do not have a Support Account..." click the button "Create Support Account" as seen in the image below:
Step 3) Then you will be taken to a page where you must fill in some fields of Data, as seen in the image below. Fill in all these fields, then select all of the appropriote responses to the drop-down menus lists. (note: only the Fields with a red asterik, <font color=red>*</font color=red>, are Fields that MUST be filled in, the rest is a Optional. Click "Create Support Account" when done.
That is it, you are now ready to Log In with the E-Mail Address and Password you provided.
-----
How do I Search the Support Database for an Answer to my Question/Problem?
Step 1 Once logged in, click on the Tab labeled "Answers."
Step 2 Next Choose a Category to Search in, I like to leave this set to "All," unless I specifically know which Category my answer is in.
Step 3 Then type in your Search Criteria. Refrain form using common words suchs as "a, the, and, or, and I." These will just add to more Search Results on things you probably are not searching for.
Once you have done Typed in your Search Criteria, click the button labeled "Search."
Then the page will reload and you will then see a list of Answers that were found matching your Search Criteria. They will be listed under the word, "Summary," as seen in the picture above.
Simply click on the Words to read that Answer in it's entirety.
-----
How Do I Ask A Question to EA?
Step 1) Once Logged In, click the Tab labeled "Ask A Question."
You will then be taken to a Form.
First, you want to select which product you are using, currently, for Samuari Empire Useres, you will want to choose the "UO:Other" option.
Second, Choose a Category that your Question pertains to.
Then, Type in a Detailed Description of your Question and/or Problem. Be as specific as Possible. If related to one of your houses, hive your Houses' Cooridinates (you can find this by using a Sextant or using UO Auto Map, you can find UOAM in the UO Pro Apps section on uo.com as seen in the image below
.
Once done typing your Question/Problem, if you have a text log you wish to include, or mayhaps even your DxDiag Specs (if requested), you may Attach this to your Question/Problem that you send.
To do this, underneath the Field you typed your Question/Problem in, is another area labeled: "Attach Documents to Question." If you know the path name by heart, you may type it in that field there, or click the "Browse" button and locate it, select it, and click "Open" as shown below.
If done properly, your File's file name you wish to attach should be listed in the filed like so:
Once you are ready to submit your Question/Problem off, simply click the "Submit Question" button at the bottom of the Form, as seen in the picture above.
Within 30 Minutes to an Hour, you will recieve an Automated Responce Email form EA letting you know that your Question has been Recieved. This is normal, and everyone gets one when they submit a question, so do not get upset.
Normally it can take up 24 Hours for a responce. You will get your reponce in your Email. You will also be able to read the responce by Logging Into the Wizard Login and then going to the tab labeled: "Wizard Login"
At the bottom on that page you will see your Question Listed, you may click on it to read the reply.
I suggest that you continue to use the Support Wizard Login to Update your Question/Problem, rather than replying in Email. This is the preffered way of doing it, and you will get quicker responces.
-----
I have to insist that whenever you go to Log Into any Official UO Log In, that you get to that Log In by ONLY going through their Official Web Site, by clicking THEIR links to get to the Log In Page.
The reason I say this, is because when you sign up for a Support Account, you have the option to give them your Account Name, and when entering your Account name, you want to be sure you are at the Actual, Official UO Web Site, not someone elses site made to look like UO so they can get your account Details. It is sickening, but these 'fake' sites do exist, report them to EA whenever you see one!
-----
Another thing that I want to point out:
<font color=red>NO ONE AT EA WILL EVER ASK YOU FOR YOUR PASSWORD BY E-MAIL.
NEVER GIVE OUT YOUR UO ACCOUNT PASSWORD.
ONLY OFFICIAL EA ULTIMA ONLINE PROMOTIONS & WEB SITE WILL ASK YOU OR GIVE YOU THE CHOICE TO ENTER YOUR UO ACCOUNT NAME.
NEVER GIVE OUT YOUR UO ACCOUNT NAME EXCEPT FOR ON THE OFFICIAL UO.COM WEB SITE.
BE CAREFUL, DO NOT FALL PREY TO A 'FALSE' UO WEB SITE.</font color=red>
-----
With all that said, please people, give the GameMasters a break. Use the Support Feature of UO.com, that is what it is there for.
The GameMasters are not our Manual on how to play the game. That is why EA Provides us the Support Database and the Ask A Question feature.
The GameMasters are there to address Game-Stopping Issues and Violations of the TOS, among other things. They do not need be flooded with Questions that can be answered easily, and usually faster by using the Wizard Login Support Features.
-----
If you have any questions on my explanations here, or a question on something on using the Support Database that I did not cover, please feel free to Reply and ask away! /php-bin/shared/images/icons/smile.gif
