How do I give EA more money?

[Orgional Farimir]

With the recent articles about EA's profits dropping like a rock and all of the recent layoffs I decided to do my part and activate a second account I have had sitting idle for a couple of years. Because it has been inactive it is not tied to my master mythic account.

I attempt to log into the account manager page using the e-mail it was tied to I get a message saying the username/password is incorrect. So I click on the "fogot password" link and they e-mail me a webpage where I can change my password. I attempt to change my password I get a message "an error has occured", and my password doesn't change.
Because of this I click on the help.ea.com link the e-mail have select to have someone call me back. After waiting about 10 minutes for a call he says he cannot help me that EA doesn't support Ultima Online. I attempt to do his job for him and tell him that this isn't an ultima online issue, but an EA issue since I can link all EA games to this account, and he repeats this is an ultima online issue and he can't help me. So I get frustrated and hang up.

Being the optimistic person I am I figure well maybe I just got someone new, so I decide to call back. I call the number they called me from, select the options for Origin, sit on hold for 10 minutes to hear once again EA doesn't support Ultima Online.

As I am typing this I have been waiting for 40 minutes (even though the web page says 25-30 mintes) to start a "live chat" with someone in hopes that they can help me.

Is there anything else I can do? I figured with all of the layoffs if someone wanted to give EA an extra $12 a month they would glady take it, but I guess I was wrong.

 

[Gheed]

Time for EA to sell the old girl

 

[Orgional Farimir]

Well I am still waiting for the live chat to start, so I am just giving up. I guess that means one more person EA will have to lay off

I even tried starting a second chat incase I was lost in the chat que.

 

[old gypsy]

EA appears to be in need of a good defibrillator.

 

[startle]

Or a brain transplant from someone with even the tiniest bit of vision....

 

[Tanivar]

I attempt to log into the account manager page using the e-mail it was tied to I get a message saying the username/password is incorrect. So I click on the "fogot password" link and they e-mail me a webpage where I can change my password. I attempt to change my password I get a message "an error has occured", and my password doesn't change.

At the account manager page:

Give it the email and click Forgot password

At the new screen, enter your email and click forgot password

At Reset Your Password, give it your email and the letters

Check your email for an Origon Account Password Help email

Follow the link it gives and enter your new password.

 

[Orgional Farimir]

At the account manager page:

Give it the email and click Forgot password

At the new screen, enter your email and click forgot password

At Reset Your Password, give it your email and the letters

Check your email for an Origon Account Password Help email

Follow the link it gives and enter your new password.

I did that, and just tried it again.

I got this e-mail




From: [email protected]This sender is in your safe list.
Sent: Sat 4/27/13 6:47 PM
To:


Bioware Mythic
Password Change Request

Bioware Mythic received a request to change your EA Account password for XXXX
To continue changing the password for this account, click here.
If you did not authorize this, please contact the Support department.
You may contact Support via help.ea.com. Click on “Contact Us” and follow the simple steps. If you are based in the US, this website allows you to leave your phone number for us to call you back.
This is an automated email from the Account Management site for Bioware Mythic.
Games Workshop, Warhammer, Warhammer Online, Age of Reckoning, and all associated marks, names, races, race insignia, characters, vehicles, locations, units, illustrations and images from the Warhammer world are either ®, ™ and/or © Games Workshop Ltd 2000-2013. Used under license by Electronic Arts Inc


When I click the link to change my password and type in what I want it to be I get this message

"
Error


There was an error processing your request
Return to the homepage."


So then I clicked on help.ea.com , tried to get someone to call me and tried online chat with no luck.

 

[MissEcho]

This company is MORONIC

I wish they would sell ultima online to a company that actually knows how to operate in a business environment, where they understand that customers are their bread and butter.

 

[Elden of Baja]

The Account might not exist anymore

 

[Orgional Farimir]

The Account might not exist anymore

That thought did go through my mind, but something is tied to that e-mail address. When i put in a fake e-mail it says nohing exists

 

[Picus of Napa]

What a joke...lol, good luck. I guess Bonnie can help you come Monday as that seems to be the extent of her job lately.

 

[Sir Crogus]

yes politely ask The Dark Lady for assistance she'd be glad to have some more gold in the Ultima Online "dust filled coffers"