lol, sounds like what happened to my poisoning about a year ago suck at 80.1 and I never did get it fixed just got a canned response about how gains were random but after three weeks of trying to gain you'd think I'd have gotten a guaranteed gain, I ended up just stoning it off.
My point being don't hold your breathe they'd sooner just write off the few people posting then actually look into a problem. *Cynicism!*