This is the very first message the new players receive in the game on Europa:
Paging or ignoring doesn't work since when someone pages about this, this spammer immediately creates another trial account and continues from where he left off. If the Wayback Wednesday event wasn't in TC1, I'm sure we would see these on Grakulen's screen too since the help channel is the default channel for the new players. I've sent a pm two months ago to the developers, suggested to block some specific words and any clever combinations of those words from the character names and chat channels. Unfortunately, I haven't received any response but maybe they thought that wouldn't stop it and maybe they are not sure what to do about it either. So is there anybody in the community who knows a good solution to this, perhaps implemented on another game?

Paging or ignoring doesn't work since when someone pages about this, this spammer immediately creates another trial account and continues from where he left off. If the Wayback Wednesday event wasn't in TC1, I'm sure we would see these on Grakulen's screen too since the help channel is the default channel for the new players. I've sent a pm two months ago to the developers, suggested to block some specific words and any clever combinations of those words from the character names and chat channels. Unfortunately, I haven't received any response but maybe they thought that wouldn't stop it and maybe they are not sure what to do about it either. So is there anybody in the community who knows a good solution to this, perhaps implemented on another game?