M
Muu Bin
Guest
To all of you who were promised free game time as a result of any problems you encountered with the account migration fiasco. You may want to confirm that you are getting what was promised...
I just got off the phone with a CSR who kindly informed me that regardless of what the previous CSR had promised, my free game time would not be happening. At the time of my original problem, the UO Game Codes store was down so the first CSR told me to call back once it was up and running and he would make sure to give me something for my time.
Now that I have a spare moment and the store is up and running I have called back... only to be told that they cannot deliver on their original promise because there is no mention that the first CSR had tried to give me some free game time but there was a problem. I mentioned that they could look back to see that when the incident ticket was issued, the store was off-line and that was why there was "no problem".
And while I completely recognize that this is a minor issue, it is the principle of the matter. One person promises and the other says no? What kind of customer service is that? The issue has now been upgraded to someone who will look into it and get back to me.
Anyhow... apart from my mini
... Anyone in a similar position may want to ensure that they either get it in writing (a little better) or that they check to make sure Bioware/ Mythic is following through with their promise to you.
I just got off the phone with a CSR who kindly informed me that regardless of what the previous CSR had promised, my free game time would not be happening. At the time of my original problem, the UO Game Codes store was down so the first CSR told me to call back once it was up and running and he would make sure to give me something for my time.
Now that I have a spare moment and the store is up and running I have called back... only to be told that they cannot deliver on their original promise because there is no mention that the first CSR had tried to give me some free game time but there was a problem. I mentioned that they could look back to see that when the incident ticket was issued, the store was off-line and that was why there was "no problem".
And while I completely recognize that this is a minor issue, it is the principle of the matter. One person promises and the other says no? What kind of customer service is that? The issue has now been upgraded to someone who will look into it and get back to me.
Anyhow... apart from my mini
... Anyone in a similar position may want to ensure that they either get it in writing (a little better) or that they check to make sure Bioware/ Mythic is following through with their promise to you.
