EA support chat gone?

[PapaKarlson]

edit: NVM I can't even ask a simple Q without getting trolled

 

[Ned888]

does anyone know what happened to Support Home Page ??

they still direct you to it when you call EA, but it brings you to the default support page.

it used to be a nice chat room where you could speak to account management folks without having to place a phone call.

I don't know if the chat-help is gone or not. I tried it once... I could hear someone breathing in there, but no response....

Creepy!

Seriously though, the phone seems to be the one and only option to speak with someone, despite all the hang ups / disconnects / hazy answers / etc.

 

[Zosimus]

Link.... Answer

QUESTION

How do I find the option to Live Chat with a support agent on this help site for Technical Support or other issues?


ANSWER

To find the option to start a Live Chat session with a support representative, either go to support.ea.com/chat, or follow the steps below:

• Log in with your EA Account (or Pogo Account for Pogo Help).
  You should see a Login option under the My Stuff section on the left-hand navigation.
• Click on Contact Us. This link is also located on the left-hand navigation.
• Select the appropriate Platform, Game and Category that best describes the issue you are experiencing.
  This information will help us direct you to the appropriate support representative.
  
• After you have made all selections, you will see a pop-up message appear, asking you if you want to Chat with a Customer Support Agent.
• Click on the Live Chat button.
• Your chat session should start shortly. (You should see an estimated wait time period.)

After your chat session, we will send you a copy of the Chat Transcript, which you can later access by logging into this support site and clicking on My Questions. You should see a reference number and message titled Live Chat with details regarding your Chat Session.
NOTE: If after you click on Contact Us and fill in all appropriate information, you do not see an option for Live Chat, then Live Chat is unavailable at that time.
Chat options are available 24 hours a day.



Also for future info if this doesnt help I will also paste this.

Link..... Contact Info | Mythic Entertainment | Ultima Online


GAME, ACCOUNT, AND TECHNICAL SUPPORT

Find your Ultima Online answers quickly in our Knowledge Base. Search by category, keywords or phrases, or submit your own questions.
Technical and Billing Support: You can contact the Technical or Billing Support by e-mail via [email protected]. If you would like to contact us via phone, please call: 650-628-1001. Our phone support hours are 10am to 10pm EST, 7 days a week.
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UOGAMECODES.COM

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[PapaKarlson]

...

 

[Slayvite]

I followed the instructions from the OP and im no. 65 in the que for live chat now.

Talk about Migration being EA CS job security lol

 

[Sevin0oo0]

See Post #3

I thought that was great! Maybe we can Stickie that post instead of the multi-boxing?

 

[Zosimus]

I've seen both those web sites, the second one has no information about Live Chat but I'll respond to the first.



neither of the 2 options gets me to a Live Chat

as I said in the OP going to support.ea.com/chat used to bring you to Live Chat, but it no longer does.

and the second option just brings up a form to send them an e-mail

I guess they just disabled the chat for some reason. I was JW if it is temporarily or permanently disabled, or if there a new way to access it.

they should definitely bring it back. it's better than phone support IMO.

I'm not quite understanding your issue. It does say at the first option
I posted at the end.....and I quote.....

NOTE:

If after you click on Contact Us and fill in all appropriate information, you do not see an option for Live Chat, then Live Chat is unavailable at that time.
Chat options are available 24 hours a day.

So maybe at the time when you signed in and filled out the information there was no chat at that time from reading that. I do see the confusion since it says "chat options are available 24 hours a day" but they say before that "you do not see an option for Live Chat, then Live Chat is unavailable at that time."

The second option I posted to give you more avenues to try to contact them "if" the first option did not work for you. I knew it wasn't a chat options but just trying to give you more information to help you out.

It seems if I understand Slayvite posts that the first option did work for him that I posted. If I am right on that, it must of been the time when you tried and he tried was different and he happened to be at the right time for chat options that was available.

I'm not saying you maybe did something wrong just make sure you are selecting the right slections.

Select the appropriate Platform, Game and Category that best describes the issue you are experiencing.
This information will help us direct you to the appropriate support representative

.

 

[Zosimus]

I thought that was great! Maybe we can Stickie that post instead of the multi-boxing?

I owe it all to Google

 

[Zosimus]

That was uncalled for. Last time I offer any help. I wasn't saying that in an insulting way as you are taking it.

 

[Flutter]

if you're not an ******* you're a damned jerk.

Right back at ya.
Zos was just trying to help you. It's what he likes to do.
Me, I'm the ******* around these parts. Learn it. Know it. Live it.

 

[Kiminality]

you think maybe I'm not selecting the right selections? REALLY? are YOU ****ING KIDDING ME?

if you're not an ******* you're a damned jerk.

Irony, thy name is PapaKarlson.

 

[Zosimus]

Right back at ya.
Zos was just trying to help you. It's what he likes to do.
Me, I'm the ******* around these parts. Learn it. Know it. Live it.

Thank you Flutter.

I really dont know why or how I offend him so easily. Gah I took the time to look up the info and posted it for him. He did remove a post before he decided to call me such bad bad names lol asking Slayvite how it worked for him.

E-rage must be the thing this decade The PM was so much nicer I recieved from him versus the post he left on here. I already reported it lol.

 

[BahamaMama]

Right back at ya.
Me, I'm the ******* around these parts. Learn it. Know it. Live it.

lmao. thx! I needed that!

PapaKarlson, sometimes the chat option doesn't appear. I don't know why. It's frustrating, I agree.

 

[Viper09]

Right back at ya.
Zos was just trying to help you. It's what he likes to do.
Me, I'm the ******* around these parts. Learn it. Know it. Live it.

Lol. Think you forgot "Love it" though

 

[Petra Fyde]

When someone goes to the trouble of seeking out and posting a complete and comprehensive answer to a question and that answer is seen as 'trolling' by the questioner. Then I'm sorry to say, the questioner needs to subject himself to an attitude check.

Please note: The posters and staff on this board are merely players of the game, they can only give what answers are available to them. Only EA support can offer anything different. Perhaps you should submit your enquiries to them via email?